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based on 35466 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough cleaning results with fairly rapid drying.
I love Marcel who’s been taking care of my carpets for years
I love that you use water and not soap
Totally professional and considerate, from my first interaction to arrange this service, through the final contact. The results are amazing and as perfect as I hoped they would be.
The machine or whatever stretched my chairs and now the material that was taut is no wrinkled
The service was exceptional; the technician was on time and did a great job. Zerorez is highly recommended
Our area rugs came out very clean and fresh to walk on.
Very knowledgeable technician. The job was well done!!!
The operator was very polite and efficient, I had some serious spots to remove and in a reasonable amount of time, when he was finished my carpet looks like new
everything
Good quality cleaning at a reasonable price
Good job cleaning carpet.
Sal was very personable and professional. He did an excellent job in cleaning our shower.
I would request him again.
The technician was late.
He said the counter tops were not on his work order even though we saw it on his paperwork. He said that was not included in the price and wanted to charge me more.
The hardwood floors look like residue on them when completed.
He basically mopped the house and the job was completed. withing 1-2 hours.
The floors looked more chalky when he was done rather than improving.
Not a good experience.
We had the house empty and ready for him, but were disappointed in the outcome.
Our service technician was professional, timely, helpful, and overall very nice!
The service tech, Jared was excellent. Did a fabulous job of cleaning our sectional sofa and area rug. Thanks.
The carpeting didn't come clean, Spotys came bnack up.
You do what you say you'll do.
Will, your tech was great.. our carpets look like new.
Thank Will for us.
Jeff does a nice and professional job.
Excellent results
Excellent results
I made a reservation on line but was unable to get the date I really wanted, so I called and you found a spot to have my carpet cleaned on the day I wanted. Sal called me 45 minutes before arrival, allowing me to secure my 2 cats and do final preparation. Sal and Dave were very sweet, knowledgeable and efficient and did a GREAT job cleaning my carpets. Sal offered an additional special for extra rooms to be "protected" and also offered me an opportunity to have some throw rugs cleaned -- yes, you always "sell up", but it seemed like I got good value for the services provided.
I have been a customer for years, and continue to use only Zerorez for my floors and carpet cleaning. Thank you!
The team did a wonderful job. The house looks great like the carpet is brand new. Got any stains or problems that we were worried about completely out when we get back home and start walking on it we will determine for sure how good a job they did.
Timing, cost, trying to upsale
Carpets and upholstry cleaned yesterday and dry today!
Jason was thorough, pleasant, and easy to work with.
I have used Zerorez several times and they never disappoint. Aaron the technician did a fabulous job of cleaning our carpet and downstairs tile. We had a few very stubborn stains, on our carpet, that Aaron was able to remove. Aaron was very polite and professional.
Eduardo was excellent! Extremely detailed and did a very thorough job.
You lied over the phone about a 30 day guarantee; lied about being "upfront" about costs before technician arrived to avoid surprise charges, after I told you exactly what I needed the service for.
Technician showed up and after 5 minutes, quote went from $249 to almost $1500. Then became $650, and then "discounted" to $602.
Was then told I needed to sign a 3 day waiver for the guarantee, but was told verbally the 30 day guarantee would still be valid to protect the survey.
When I called to follow up as there was now a significantly worse odor, I was immediately told I signed a waiver and that I would be charged $80 for a follow up visit.
Literally conmen.
I have been using Zerorez to clean my carpeting once a year for the past 10 years. Their service is the best. Their technicians show up on time, are friendly and respectful of my home. Last weeks carpet cleaning was no different. The technician took extra time to make sure my carpets were as dry and possible that really cut down on their actual drying time. Thank you Zerorez for another job well done.
Courtesy staff and they do an amazing job
professional, punctual. reliable, thorough cleaning. Polite and courteous.