What our clients think of us!

Where do I start??? I was given a quote over the phone and when Josh shows up it is triple what the phone quote was. Then he guaranteed his work once they charged extra for a pet treatment that the rooms would NOT smell like dog. As Josh left he was quick to mention the bonus he would receive if I happened to call back and say he did a good job. From what I understood there was some sort of satisfaction guarantee policy where if there was an issue Zerorez would come back out and fix the issue... My carpet smelled so bad that I didn't think it was safe for my kids to sleep in their own rooms. After I called to have someone redo the carpet Josh comes back and said he would charge $50 to fix the carpet. Once we mentioned that was unacceptable based on their own guarantee he went on to offend my husband with some of the following remarks... "how am I supposed to know your dog didn't pee all over the place? How many dogs do you have here anyway? I never guaranteed anything and it is $50 take it or leave it". After that swell customer service I gave a call back to the office, found out Josh falsified the invoice that was typed up as opposed to the one I signed at my home upon completion of the original job. Jeff (the owner) came on the line to attempt to resurrect us as a customer only to be more argumentative in the end and would come back to the home for "only $15" and fix their mistake... So with that said, if there was a number less than 0 I would have taken it. Btw, we are ripping up our carpet since it has become nasty after you got a hold of it and refinishing the concrete. Thank goodness you sent this survey request because it reminds me that I need to YELP about how fabulous you treat your customers!!! Yuck!

The carpet looked great and it was dry by the next morning. We were very happy with the job, and recommended you to a friend.

I've already recommended Zerorez =D What I like about Zerorez is the "no soap, no residue" on my carpets. I also had the tile flooring and granite countertops cleaned and sealed. Everything got so clean! I plan to use your service regularly. Thank you very much!

Lower your prices. Although we were satisfied with the quality, we felt that your prices were high for one worker and a 90 minute job.

friendly, professional, respectful.
nice smelling, soft carpet
Good job done.

I just recommended my neighbor Jeannine tillman to call you tonight.

There is no chemical, sticky residue and the carpet was spotless. The service was friendly, fast and thorough.

We liked the fact that you cleaned our furniture and area rugs using high alkaline water and not toxic chemicals. We were also impressed with the technician who went above and beyond to meet our expectations.

I absolutely knew my carpet was clean. The carpet was worked on until the waste water was crystal clear.

It was set up mostly by phone and having very busy days, that helped a lot. The service, I was told, was very quick and friendly. I could see the difference once I did get home and it looked and smelled nice.

Excellent service by Ben. Much cleaner carpet than any other cleaning service. Only problem was that I would have like to clean additional areas but the truck overheated and the work had to stop. Too bad. Ben was a hard worker achieving excellent results.

With Zerorez the service that we received was all that we had hoped for and more.Your advertising is not just hype!

The technician wasn't consistent with what he moved to clean under and didn't. Some furniture he moved and some, he just cleaned around. Maybe we should have talked about it ahead of time.

No residue. Carpet felt fluffy, like new. No chemical smell. Courteous and competent technician.

ALL the stains came back within a week. You sent our another person to do it again, and a week later, all the stains were back again. A third time was not authorized as it was felt by the manager that a third time would not make any difference. That is fine, but I feel like I wasted 200 dollars on something that now a month later looks like I never cleaned it. I would have appreciated at least a partial refund since your product did not work at all.

That it uses no chemicals or detergent, there is no smell, and your technician was very friendly and efficient.The whole process was quick and we are completely satisfied with the results.

My carpets look great!!! I am so pleased with the work. Plus I was able to get an appointment quickly and the price was very reasonable.

No smell, still looks great after a month. With the other companies, the stains were back after a week or so.

Terrible upsell practice once at our home.

Your people cleaned my off white berber carpet beautifully. I have had other companies who did not do as good a job as Zerorez did.

the last time I had by carpets cleaned by your company the tech left stains that he said he could not get out upstairs in my bedroom. I understand that some stains can not be removed but when you change the shape of the stain (which ended up to look like a huge penis... yes a penis) and then spread the stain ALL OVER my room, i believe it could have been removed. as a matter of fact, i went to the store and bought a can of woolite cleaner and was able to REMOVE the entire penis stain. So dissapointed.

clean water

Fast, friendly and did a great job.

The absence of soap that would leave residue and accelerate the cleaning process

the technician was very nice and helpful and called before he came. the carpet is now clean and smells good. thanks.

reduce your cleaning fee!

The technician was very friendly and professional. He did a great job! There was no chemical odor and the carpet dried relatively fast. My carpet looks and feels like new! I would definitely recommend Zerorez to my friends!

Thorough job and polite.

spots are coming back

The service technicians were very friendly and helpful; the carpets were thoroughly cleaned, and didn't take too long to dry. It's been a month now, and the carpets still look terrific!

Prompt service. Excellent results. Friendly tech.