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based on 34652 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Diago, the zerorez individual who cleaned our carpet was professional, thorough, careful and did a great job cleaning our carpeting. Our carpet looks great and we are very happy. We will recommend Zerorez to our family and friends and request your services again.
Thank you.
It does not use soap and the carpets stay soft.
Friendly and honest technician - Thank you Ricky! Also, I had some stains I thought would never get out. It's been 2 days and they still haven't come back. I am looking forward to having Zerorez come back and do a few more rooms! Thank you!
It was quick and the carpets look and smell clean.
How clean the carpet stays for a long while, the courtesy and efficiency of your technician
Paul The Tech was very professional and even pre-treated certain spots that I had, unfortunately It's been two weeks- and Surprise, the spots are coming back! I assumed that it would stay clean a few months longer. I was happy, however my happiness was short-lived because stains came back. I've spent too much money!!!
How can your company correct this...
no cleaning residue
technician (Robert) was on time - did a great job - left no mess - very professional
he did our carpet and air ducts - great job
The cleaning process is remarkable, all that soap other cleaning companies left behind was removed. Thanks for the fast service. The carpet looks and feels like new.
It's only been one day since my cleaning, but the "stains" are gone. Paul was thurough, polite, and fast! He gave me booties to wear, which allowed me to travel over the newly cleaned areas before I left for several hours to allow the carpet to dry.
No chemical smell
Very professional and honest.
It's been 36 hours and my carpets are still wet. The red colored children's tylenol stain didn't come out.
The techs were great. Really did a great job and were probably best we have had. All the others were good, but Brett and Keith did a job above our expectations.
I have called twice because the carpet was straight. Fiirst no call back. next day called again talked to Roxann she would call back. Still no call back. If this is the type of service when there is a problem I will not recommend you and tell the person who recommended I try you to forget using you.
Great job
Customer service experience and cleaning technology.
The carpets came out very clean without using the harsh chemicals.
on time -- professional
I think you mean "services"...ha! :)
I've called on Zerorez twice to clean the carpets in my first new place and it's the ONLY service I will ever use. The service is effecient, professional, and dependable. And while the prices are competitive with 'the other guys', the results are simply remarkable! Carpets are left fresh, soft and beautifully clean.
My carpet was cleaned on 3/23, and there are white spots all over the hallway. I called Saturday to complain and had to leave a message. Nobody called me back so I called in about 9:30am on Monday morning and talked with a gentleman and explained my situation. We scheduled the re-clean for Friday 3/30 between 10-11am. Unfortunately whoever scheduled in on Monday screwed up and we are not on the schedule. My new appt is next Thursday. So two weeks afer screwing up my carpet maybe it will be fixed. I do not feel like anyone is trying to help me. Actually I will NEVER refer again. I am sure nobody cares but I had spoken very highly of your company before this and had referred several people. I am in the property management industry and will be sure to caution people before using your company. The customer service sucks.
My carpets have never been cleaner, my sofa actually repels my dogs fur, your technician Josh was polite, well informed and efficient.
No residue left. Safe for our pets. Excellent customer service.
the carpets feel like new again, no smell and they dried fast.
The cleaning was professional and thorough and the price was much better than a poorer cleaning we had done previously. Livingston was great! We'll be using your services for all future cleanings.
Nice job done efficiently by Robert. I will forget calling any other cleaner in the future
I was impressed with the service and quality i recieved from your rep Ricky very knowlwdable about everything carpet and the product he represents.He was thorough and fast and pleasent to talk to as well.
Thank you so much for this very pleasurable experience.
The gentleman that did my carpets this time is the same one from the past. He is very pleasant, professional, on time and does great work. Longevity in employment is something to be honored these days. Good job!
Fast response, friendly and courteous employees. Carpets look like new after cleaning.
Your Representative BRETT was great! He was great at his career. He was friendly, fast and did a very good job cleaning the stairs.
The carpet had old stains that the technician put extra effort into them to make sure they came out. Diego was excellent, and a pleasure to work with.