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based on 35214 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Marcel was professional and courteous. The rugs are clean and there's no chemical smell. My husband and I are completely satisfied. I have already recommended Zerorez to several friends.
Thank you so much. Patty Last name removed
Keith, technician, is a wonderful asset to your company...very professional and does an outstanding job. Your call center runs very smoothly, they are educated in the product and communicate well. Thank you. From a very happy, satisfied returning customer.
Easy to schedule and the technician was was very polite and nice.
Simply the best way to clean carpets. All services are equally as efficient.
The Tech was nice but missed some spots.
My technician (Dana) was very friendly. He did a great job cleaning my carpet and educated me on carpets in general which was very helpful. I like that Zerorez is eco-friendly - that's the main reason why I chose Zerorez.
Everyone we spoke was pleasant and informative, this includes the technician that came to our home. Your results were very good and we will definately call you back when the need arises.
The technician was professional & knowledgable. He ran a little late but did call. He thought he had a 90% chance of getting out the pet odor stain & worked very hard at it. It seemed good when he left, but unfortunately by the next morning the odor although somewhat better is still there. I don't blame him. It was a tough spot & we'll probably need more drastic measures. I was very impressed however with all the other spots that I just assumed wouldn't be able to be removed such a shoe grease etc. The test will be how it looks in 30 days.
From the initial phone call to Zerorez, to "George" who cleaned our carpets, the experience was friendly, professional and business-like. George was great and did an masterful job in cleaning our carpets. He is a good representative of your company.
it dries faster than stanley steamer
I really appreciated Brett's professionalism and his friendly demeanor. He explained what he was doing and I felt that he did an excellent job.
fast, efficient, prfessionsal
Jose Mijares was very friendly, knowledgeable, careful and very thorough. I like that the cleaning does not saturate the padding with water. The carpet dried quickly. And of course, no soap residue. Thanks a lot!
It was one of the best carpet cleaning experiences I've had. The call center ladies were courteous and friendly. Marcel, the technician, was extremely professional and pleasant to work with. My carpets look great.
Process cleans carpets with no smell. Technician Dennsi was great. Call center kept me on hold for 5 min. then said to leave a message.
Everything about your service was excelent.
Friendly call center staff, courteous and skilled technician (Scott) and the service worked really well on our old, stained carpets!!
Your service was very professional, efficient, and completed within the scheduled time frame. Thank you for a job well done!!
The service techs Bryan whose truck or water supply hose didn't work, and George, who took our job on top of an already full schedule were both excellent workers. Of I had a business, I would want to hire someone like them. They make a connection and do excellent work. In fact be never met a zerorez tech who wasn't great. It means there is a good company or manager behind them.
The carpet looks fantastic, better than it has with steam cleaning. The first thing we noticed was that there were only a couple of spots that came thru, unlike with steam cleaning where so many came back once the carpet dried. Not so with zerorez. The second thing we noticed was that there was no dry crackly feel to the carpet that comes with steam cleaning. Everyone here is pretty amazed and we will never go back to steam cleaning again. In addition, the tech was friendly, answered all our questions and did an amazing job. Thanks
My appointment window was for 2-4. When no one arrived, I called the office and I was told the technician was finished for the day but they would check to see why he hadn't been to my house and I would receive a call back immediately. I was told this at 3:40 p.m. The technician called me at 5:58 p.m. (not an immediate call back in my mind). Also, since I didn't get a call back, I called the office 10 times between 4 and 5 (office hours) and left messages about 3-4 of those times and never received a call back from the office. When I did talk to Dennis at 5:58 I was not home and was not able to have him come and clean the carpet at that time. Later that evening I got a call from Dennis the technician and he said he could come at 8 the next morning. He did arrive about 8:10 the following morning and cleaned the carpets.
This is the second time I have used Zerorez. The whole process from beginning to end was handled very professionally. Setting up the appointment. Following up with e-mail confirmation and the reminder phone call. The technician, Jose Mijares, was very friendly, courteous and professional. The job was done in time and the carpets looks great. The price is also very reasonable. What more can I ask for? I would always use this process for my carpets. Thanks Zerorez for your great service.
Very friendly and straigth forward. Product works great
I have used your services many times in the past--all of your techs have been good, but I think this crew was my favorite...please give them a pat on the back for their great job!
All of them. I have used your service for my house and I am going to call you again.
Your technicians are so considerate and gentlemanly. Especially important when one meets with my 84 year old mother to have her carpets cleaned. Justin was wonderful.
Thank You!
Tom is very professional and does a thorough job! He explained the process for eliminating pet odor every step of the way.
The results were fabulous.
It was an easy process from the first call that I initiated. The technician showed up on time and finished timely. I will be using zerorez again.

courteous, hard working employees...arrived early(I appreciated that).carpet looks good