based on 39682 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The non residue clean.
Customer service via phone and in person were great. Also, the fact that zerorez uses alkaline water and no chemicals is amazing. A job well done.
Kind and courteous employees. The best I've seen in a long time! Very knowledgable about products and services available to me. Left carpet beautiful. Thank you !!
Very professional and on time.
Our tile floor and carpet were filthy. Jerod did a fantastic job. We couldn't believe how well they turned out.
How clean it gets everything and the people who work there. There are very knowledgeable on the product and very helpful.
Friendly & knowledgeable staff and great product.
Cleaning was good and tech was professional
My carpet is actually Clean!!
Very good results
The floor was a mess and when you finished it was clean, still clean a week later.
Wil was very nice and did a great job
The carpet cleaning was superb. My carpets were cleaned very well.
Your technicians were awesome. Very professional, clean-cut, and knowledgeable.
I have lived in Las Vegas for 18 years and have had my carpet cleaned many time by several cleaning companies never being really satisfied. Zerores completely destroyer the competition. EXCELLANT JOB.
Technician, Luis Meza, explained every step of the process to my satisfaction. He and his co-worker, Michele, were polite, thorough, and very conscientious about neatness and cleanup. As a homeowner, I tend to be very cautious about such a service; and, I admit that I tend to supervise the entire job. Despite it probably being their last call of the day and as it was closing in on 7pm, they maintained a very cordial and professional attitude. The result: we definitely notice a change in the air; it smells better, it feels better, and the A/C seems to cool faster and more quietly.
Small problem but entirely my fault...I found a vent in a walk-in closet that I did not see on my walk through before the service...a vent that did not get cleaned. However, it is at the far end of the system and I will not bother about it. My suggestion: advise technicians to NOT trust the client and to make as thorough inspection as possible regarding this.
The technician was professional, knowledgeable, thorough, and efficient. The carpets looked better than I thought they could and I like that there weren't too many unnecessary chemicals used with zerorez.
I used Stanley steemer before, they were cheaper AND got alost ALL the stains out.. your overpriced and the carpet looks like I cleaned it myself not paid $225 to have it cleaned.
Of course when the guy arrives there are two or three more chemicals he wants to sell me, otherwise he indicated the cleaning would not be beneficial. I was quoted at $155 and ended up paying $324. Two days later your results are no different than any other company who has cleaned our carpet. It seems like an old fashioned bait and switch.
-there is no smell of chemicals or washing products on my carpet
-the carpet drys quickly
-the final result is pretty impressive
Technician was so kind and explained exactly what he was going to do and how it worked. Dried quickly and carpet was soft and not crunchy.
Nothing. We really liked Anthony, we like the fact that he was from NY. He had a real nice personality! We left him alone and he did his work. We thank you for sending him and next time we call we would really like it if you sent him again! Thank you. Mr. & Mrs. Name removed
It works. Up to a high standard
The two men that came to clean my carpets were great! They let me know all my options for cleaning with no pressure to purchase extra services. Also informative on natural stone cleaning!! I will be requesting same men for my next cleaning !
Carpets feel great, no crunchy feeling. Look great and team was professional
I had the best technician. Very informative and he did a great job
Products and services are exerlent
Lower prices. No "service fee" just include things in your prices. Don't tack on extra fees. If it's $33 for a service but no fee on top vs $29 for a service plus a fee that's just annoying.
On time. Friendly. But most of all, the carpet looks and feels great.
Very happy with how our carpets look after being cleaned. Especially in the extra dirty areas.
Staff has been very professional and timely.