based on 39679 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Roger Was Very Professional! Did a Great Job! Very High Recommended.
Very pleased with the results and the young man was awesome. Very friendly and hard working.
Wanted to make sure we were pleased with the results.
Great work
Guys we're great very satisfied with the results. They were very professional
Our representative, Brian, was excellent in providing us a superior quality of both technical service and customer service. We would use Zerorez again and would also request that he take care of our carpet cleaning.
The problem started with the quote I was given over the phone. I had roughly 350 square feet of tile and wood flooring to get cleaned and I was under the impression that it would cost somewhere around $125. So I woke up at 4am to remove everything from the rooms which was a lot of work. Around 9am the guys show up and I'm quoted $244 for only 3/4 of what I needed cleaned! NOBODY TOLD ME THAT TILE IS $1 PER SQUARE FOOT! I understand that I could have rejected the bid, but my problem was all the work that had to be done to prepare for the cleaning. I took as much as possible out of the rooms to prepare for your arrival. The technician gave me a discount of $.13 per square foot, and I appreciate it, but it was way more than I ever expected to pay and I didn't even get my bedroom cleaned.
Your technicians were professional and did a good job.
I'm very upset that I wasn't informed that tile is MUCH more expensive than carpet. I will never have any work done on my house again without a written estimate. If I had known how much it was going to be, I would have done it myself, but I work for a living and my time is limited. I heard your ad on 840am and you were saying that 3 rooms were like $99 bucks with a 100 square feet free. The woman who I initially spoke with never told me that it could cost more than double than your ad I heard on the radio.
If you want to make things right give me $50 back and tell your radio listeners that wood and tile is way more expensive!
Chris was great!
Great customer oriented service.
Job well done.
Chris was very careful to do a good job. He did a great job, both in the bedroom(carpet) and the kitchen/dining room tile. The really impressive thing about him was that he seemed to be so happy to do a good job very proud of his work. We will certainly be calling you again .
The representative that serviced my rugs (Chris) was meticulous with my rugs making sure he cleaned every corner. He is a credit to your company and if I was one of your competitors, I'd try to steal him from you. Please send him next time I schedule. Thank you, First name removed
The work you do is exquisite. You make my home look like new. People very professional, kind and knowledgeable
Excellent service, great job, great technology, helpful employees and more.........
Great customer service. The technician that came to my house was very polite and very knowledgable in the products. He explained everything and didnt do anything that was not asked for. My carpets look and smell great. I will be using them again and recommending to friends and family.
Very nice people. Do an excellent job.
I paid extra for pet treatment in 2 rooms , and it did nothing for the odor and n the carpet.
I really liked how soft my carpets were afterwards. I had my tile cleaned and sealed along with my carpets in my whole house. He did a great thorough job and they lookef nee again.
These guys made my carpets look and feel like new! They were super nice and the prices were very fair. I tell everyone to call them!
Your representative was very courteous and professional....nice job.
D Last name removed
The service is amazing, very friendly and qualified staff. They are efficient and on time. Carpets look great.
Rob did a great job and I feel comfortable using zerorez.
Pet stain removal
Good morning, the service was great, the office looks good. Thank you
Victor was great. He showed up on time and explained everything he was doing.
Friendly & efficient personnel. And the end result had been superb both times we've used them. The price is quite reasonable as well!
Great job on the carpet cleaning, friendly and professional. Would higly recommend and use again, thank you guys! You guys are the best in Vegas!
Michael was a great service tech. He asked the right questions with respect and gave great advice on how to keep our carpet cleaner between cleanings. Would love to have Michael back for our future cleanings!
Name removed & Name removed
Great services- my carpets, couch, and tile are so clean. Andrew has been my tech and he is the best.
Very professional and done in a timely manner :)
The finished job looks great!