based on 40030 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Just such a nice and helpful guy, carpets are like new. He listened and recommended and was thorough.
Our carpets look clean and nice and the young man doing the cleaning was very knowledgeable and professional.
Ryan Poole was the s**t! Straight up, no BS. Timely & professional, Zerorez has my confidence!
The crew was great! Very friendly and courteous. They did a good job on my carpet!
Good job.
We have been using your company for years now. However, PLEASE do not ever send that tall guy out to our home again. We do not need anyone telling us how old our carpeting is! We normally have it cleaned every 3 months or so but sometimes longer. It looks like new as we keep it well. But this smart guy is going to tell us how old it is no matter its condition. HIs job is to clean it not to tell us its age. Just don't send him ever again or we will take our business elsewhere!
Thank you!
They are the best!
The pick-up experience was good. The tech called and arrived on date and time scheduled and was courteous. I now realize I should have asked more questions. With respect to the return, after about 1 week or so, I called the office to check on status (I failed to ask during pick-up how much time before return). A delivery date/time was scheduled and that date and time was kept pretty close to what was scheduled. At time of pick-up I was told that the rug would be in a plastic bag, which is what I wanted because I am not going to lay the rug out again. The receipt did not indicate that a bag was requested. Rug did not come in bag. I asked the delivery guys to send me a bag and I would slip the rug in it. The tech/delivery guys were courteous as well.
The work order/receipt didn't identify whether the bio treatment was included (the backing treated) so I don't know if that was done. I did pay the extra $30 for that treatment but it wasn't shown on the receipt.
As far as the cleaning, as I re-rolled the rug to fit in the space, it appeared the cleaning was a success. I don't know if there are any issues with storing a rolled, just cleaned rug. Are there any mold issues, etc. The rug may be in storage for a year or so.
Overall, I am pleased with the experience.
Name removed 702/Phone number removed
Professional, on time and works great!
Juan explained everything gave me options & was very pleased with the work. I will certainly recommend Zerorez to anyone. as a Realtor I need professional & dependable partners to recommend especially because most of my business is Spanish speaking it would be a great fit. Thanks again.
Name removed
The service technician was friendly and explained what he was doing and why. He showed up on time and was finished in a timely manner. The end result was great.
They charged us $132.00 for their "SPECIAL" 3rooms for $89.00 We have called them several times and they tell us that we will receive a check from them.
Fast courteous service. i have a pet and love the fact that no dangerous chemicals or residue was left behind.
This year's tech was exceptionally professional and considerate.
He is a valuable addition to your.
P.s. carpets look great, also.
Thx
More discounts/specials, customer loyalty program
Clean & efficient-
I believe the chemicals used are environmentally friendly and smell good. I have cats so it is a big concern not letting them walk on a damp carpet with toxic chemicals. The carpet ended up being amazingly clean considering how dirty it was before he started the cleaning process. Zak was very courteous and friendly and did not push up-selling, however I did get the scrubber brush treatment since my carpets were so bad.
Todd did a great job doing our rugs and floors
MY VERY OLD CARPET ALWAYS COMES OUT LOOKING NEW AGAIN. THEY ALSO STAY CLEAN FOR MONTHS.
cleaning neatness and great tecnitins
The service technician was excellent. Put down corner guards throughout and did an outstanding job on the carpets.
Great job every time. Friendly and through. Very happy.
The technician, Brian, was great. He called to let me know when he'd be here - then did everything quickly and a great job. Love ZeroRez!!! This company is the only carpet cleaner I've used while living in Henderson. Great service and great product!!!
Professional, friendly, and efficient workers!
I like how hard this particular guy worked. He did his best
We were very impressed by the care and vigilance that the cleaner used in cleaning the grout!
The gentleman who did the cleaning was very nice and informative but not pushy to buy . He gave me the options and was happy with what ever I decided. He worked very thoroughly and efficiently ! It was a real refreshing experience and the carpets looked great when he was finished !
Team did a great job. Very affordable as well.
No soap in the carpet. The carpet looks great.
Eddy was the best!