based on 39686 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We love Zerorez as they always make our carpets go from disaster to livable again! Thank you so much!
I woke this morning to long lines of "dirt?" in a criss cross pattern on my carpeting in two rooms. I phoned the company as soon as it opened and while the gal did apologize for my inconvenience, she told me there was no possible way for anyone to even come look at it today, let alone clean it. She gave me a stand by window of three hours for this afternoon in case someone came available and then called two hours into that window to say that no one would be available today and I could be given a three hour window on Wednesday. I am now rescheduled to wait three more hours tomorrow for your people to show up and let me know if what they did is fixable.
My main frustration is that no one was even sent to look at it today AND that I am now required to have another three hour window to wait.
I have used your company many times and I have always had great success. Not sure I will be a future customer..... you can check back tomorrow and see.......
Price was right and representative very friendly and helpful. No sure if the job was any better than other companies I have used but the entire process of scheduling, arrival, cleaning, and quotes for tile cleaning were as good as it gets so will call back again.
I am very impressed with what an amazing job Zerorez did on my carpets. Truly I didn't think that they were fixable. Leslie and Isaac were amazing and explained everything about my grout that I didn't understand. I appreciate Zerorez for listening to my concerns and fixing them in a professional manner, I will use them again to clean my carpets as they look fantastic!
Carpets look great. Clean with no chemicals.
Over the past number of years we have used Zero Rez for our carpets. They always do a great job so we decided to have them do our tile as well. Everything looks great and if there is a problem area they are upfront about what they can do or not.
After some confusion regarding my appointment, the customer service rep managed to have a technician show up as originally scheduled. The technician provided complete and professional service & my carpets look great! I really like knowing that the cleaning products are pet friendly too!
Not using soap to clean the carpets is the best. Soap does nothing but collect dirt if it is not all rinsed out. Your service professional did a fantastic job. Thank you.
Our disgusting carpets look brand new after years of neglect! Excellent work
Very good job
Tech’s were very good
Technicians are friendly and carpet is fresh
Your service techs always do a great job, the flooring always looks good when finished with no smell left over.
He was very educational, and thorough
Rich was super friendly and professional. It was a great experience and happy to recommend to others.
They get my carpets clean
There were on time. They got the job done fast they were neat and professional.
Your product cleans everything really well and there are no chemicals. Your employees are efficient and pleasant.
However, I keep wondering what you do in your $89 ad specials??? And then you offer incentives like a $25 gift card for gas. I spent over $800, and I would appreciate that gas card.
Also, you might have your service people notify clients that your equipment uses a lot of electricity because I discovered that a GFI was blown and all the frozen food in my garage refrigerator thawed. I had just stocked the freezer, $200 worth. I cooked what I could but I could not refreeze most. So cleaning my carpets became very expensive for me!
I last time Zerorez did my carpets, the results were awesome! This time, just kind of so-so in some areas. I think the technician last time offered some sort of pre-treatment possbily that got more of the stains out. This time there were a few areas that still had some stains & there really wasn't an explanation afterwards about the things that did not come out. Overall it was still good, but not AS GOOD as the time before.
Quick and easy. A great experience.
Carpet looks great
Connor was very thorough in his cleaning and was respectful of my time. I would highly recommend them and will use them again without hesitation.
Being on time and very professional in cleaning my carpets.
Exemplary job! Great work and very nice receptionist and carpet cleaner.
Excellent Customer Service, product was amazing. Looking forward to the next service!
My rugs came out clean. Better than other rug cleaners.
The servieman was exellent-polite and through.
Time spent at a minimum and the job done well.
Total satisfaction.
Lesley & Carlos came early! Didn’t try to up sell me what I can’t afford. Moved furniture. My carpet looks so much better (it was stained pretty bad). Dried within a day. We can keep our puppy now.
How clean it gets eveything
The Cleaning Tech was knowledgeable and pleasant. The Master Bedroom was particularly soiled and it did not come clean. It is still soiled, but looks better. A little disappointed in master bedroom results. The Living Room, Loft, Hall and Steps look cleaner as well.
Overall pleased with the work. Kitchen tile cleaned and is cleaner.
They came were fast professional and carpets look new