based on 39687 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean& fresh tile grout perfect
the carpets come out smelling fresh and the technician was very good
Carpets look great afterwards. Techs are courteous and efficient.
While the technician was great, scheduling was poor! Further, staff understanding of my concerns was not taken seriously. Good work, poor service.
They were fantastic guys. I would like them to come back and do the carpet on the 2nd floor. I like them very much and had a great sense of humor.
I love the fact that there’s no sticky residue after the carpet dries!!!
Jake was extremely professional , his knowledge of what I needed for the home was spot on . Thank you again
Your employees are always professional and friendly and do the work quickly and efficiently answer all questions and my carpets always look fabulous after you're done☺😁
When nice and friendly technician, Rich, had finished the job everything looked beautiful, both the carpet and the tile.
This is the second time we used Zerorez and we are very satisfied and will put the good word out to our friends and neighbors.
Just had carpets & tile cleaned. Technicians did a great job. I like that the carpets
are not very wet. Will definitely use your services again and highly recommend
Carlos and Connor!
The stains that we paid extra to have treated did not lighten or get resolved. The treatment just made the stain spread out to a bigger area and be even more noticeable.
Price, job done, and showed during time they said.
A few spots in the areas cleaned were missed. Train your employees to do a better job and be thorough. Thank you
Carpet looked very much the same in two days. Matted down
Showed up on time, gave a fair estimate of the services and completed the work in
the time frame he predicted.
Mike Sun City Summerlin
I know my carpet will be clean when the technician is finished. Technicians have always been on time, been helpful and knowledgeable and get the job done right.
Chris and his asst. Jeremiah were very personable and professional. Chris explained everything in detail and I can't believe the difference in the carpet! It looks like it's new! Thank you for your professionalism and high quality product.
Your service person was on time and very personable. He did a great job.
Great service and an even better price
Rich did a great job. Helped me work out what I wanted to spend. Was a real nice guy and did a great job!
Best carpet cleaner in the business, hands down.
The 2 service people were awesome! They explained everything they were going to do, the amount of drying time and answered any questions I had.
Profession, timely and a job well done. Thank you.
Sanitize and kills the bacteria
First of all they were at my house at a reasonable time. The two representatives, Chris Deak and Reggie, were very efficient, courteous, helpful and professional. They explained everything, worked very hard and did a more than thorough job.
I was very satisfied with the results of the cleaning. The carpet dried in a reasonable time, and is very soft and feels clean. With other companies...it was 'crunchy'. Everything was done to my satisfaction.
Thank you for job well done.
The products used are excellent. There is no spots left on the carpet and the carpet dried much faster than other companies I have used in the past. The gentleman who came was polite, knowledgeable, and extremely helpful in explaining the terminology.
Rob is the best. I am thinking about adopting him.
everything turned out really well. customer service was great
The carpet cleaning technician (David) was great. He did a great job, and it was super quick and easy! This was also a great price. I have a business idea for you...something I would like to recommend: I think you could profit greatly from an annual service membership, something that allows 2, 3 or 4 cleanings per year for a monthly fee of $10, $15 or $20 dollars. That would give you 2 things that you don't have now: 1) a predictable monthly revenue stream - ie, subscription service, and 2) it would allow you to get to know your customers better with regular contact and you can offer other types of carpet or other cleaning services, discount packages, upsells, etc. If you like this idea, please contact me: Phone number removed. I am here in Las Vegas, but my cell is an LA number.
I've had two experiences hiring Zerorez (so far) and both have been beyond amazing. Every staff member over the phone was very helpful and each technician that came to my home to treat my floors were so knowledgeable, hard working, and went above & beyond the call of duty! Great prices as well!