based on 39695 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Simply the best........better than all the rest
I do not like to recommend based on a past bad exoerience
The day of service, received phone call notifying us what time he will come. Did a good thorough job of cleaning the carpet. Dave was courteous and answered all questions to my satisfaction.
The crew arrived in a timely manner and they were very courteous and professional. Our carpet and tile were both cleaned and look great,
On time arrival and very efficient.
Service guys were great,
Reggie did an excellent job. Carpet dried in very little time. Will definitely use you again.
As usual good job
Your employees are professional and extremely knowledgeable. My carpets come out really clean and the pet stained areas smell tremendously better than prior to Zerorez’s arrival. I also like the fact that there are no chemical residues.
Quality of work
Reggie did a great job on our carpet. He was very personable and knowledgeable. The carpeting looks GREAT! Your products are always GREAT also. Would highly recommend Zerorez.
Dependability, professional, helpful
First time used and my runs are clean and fresh. Would recommend to all.
How clean the carpets are and the customer service is the best.
I always received those amazing deals, but it's time to have my carpet clean I always paid a lot.
I will unfortunately start looking for better deals
I had my carpets in our new home cleaned on Thursday at 4:00 pm. I asked the technician if the carpets would be dry by the next day because we had movers coming in with our boxes scheduled for Friday. He said "by midnight tonight'. I went over to the house the next morning at 8:00 am and the carpets were very wet. My socks were soaked from walking on them. When they were still wet at noon, I canceled the movers that were scheduled to move the boxes in and told them they would just have to come on Saturday and move boxes in with the furniture. On Saturday morning I went to the house at 6:00 am and the carpets were still wet. Once again my socks were damp from walking on the carpet. MY movers came at 9:00 am and when I told them about the carpets they were concerned about them staying clean. My husbands had to go to Home Depot and by plastic to tape down on all the carpets including the stairs. One of the reasons that I use zerorez is because the carpets are supposed to dry quickly. Although the carpets looked nice, I don't believe the water was properly removed otherwise why would the carpet still be wet 2 days later?. Not happy and a total pain to deal with while moving into a new home.
I got an same day appointment! The staff was professional and friendly! My carpet doesn’t feel like residue and bestbof all the BIG black stain is gone! I will definitely be a repeat customer!
The techs are informational and friendly. They don't try o make you pay more for services that aren't needed. The service is quick and the the carpets are clean and improved 100%. Thank you
Fast courteous service.
Friendly service, great job on my rugs!
He was very informative on the process and did a great job.
the man who did the job was very courteous and knew what he was doing I would recommend your company to everyone
Anthony and Juan
Fast and professional.
Great service, great results
Your products are outstanding. Your workers are thorough, informative, conscientious, and methodical.
Yes, we had a repeat visit for a very small area which was stained. Mini hallway size, 4 x7. Spent over 400 with this company in January for entire house carpet cleaning and grout in tile. Would not budge on minimum price of 97, but did waive the service fee of 8-10. Here a total of 15 minutes. Even called the Manager, Angela and she spoke to her manager. Seems very poor clientele interaction, especially for seniors. Most businesses would bend over backwards to help out. I have personally referred at least 5 people to this firm from Summerlin to Henderson and they have spent huge amounts of money. Not happy with customer appreciation.
Water that is used is excellent and chis and scott are both very thoughtful and good workers.
They did a great job. Thank you
Professional and personable employees, and no residue smell after cleaning is done.