based on 39694 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A guestimate on the price to clean my rug ahead of time. I knew the size, pile height and material so a guestimate should've been possible.
really did not help dog stains Tech was nice/courteous but worked too fast in my opinion and could have spent a couple more minutes on the problem ares especially since i moved everything. He did warn about the issue, but i really do not think he seriously tried ti minimize them
This was the best experience I have had with carpet cleaning since arriving in Henderson two years ago. Really enjoyed the knowledge my technician Marcus Marsh had with cleaning and care of both carpets and flooring. Will definitely use this company in the future.
I've used Zerorez for years and I habe never been disappointed. Professional, timely and they do an amazing job
Quick and reliable
The carpet looks really good.
Louis was very professional, explained the process well, and was very friendly.
The best carpet cleaning I've ever had. Very knowledgeable and kind representative did a great job!
did a great job of removing old stains missed by las years guy
Our carpet looks amazing! He did such a great job and I would recommend him to everyone.
One time, good technician and great results.
Keeps my carpet warranty
Marcus called to let me know he was coming . he was professional and courteous and did a great job. Even offering to move our chairs out of the way so he could clean around them.
Great service and great customer service! Very friendly staff
Always great results!
Great customer service, non toxic products and efficiency. Our last representative was informative and he had a pleasant personality. I hope he returns the next time!!!
Carpets always look clean and fresh when you leave.
Great job in cleaning rugs and floors. Also, fast and courteous.
Carpet was vacuumed after it dried and there was very little residue from the cleaning process. Looked good and didn't have a chemical smell.
On time, very friendly and professional. So happy with the results!
Friendly and positive energy from technician. Explained clearly processes of deep pet cleaning.
Victor is always very nice and professional and does a great job. He always recommends what is really needed without being pushy and I really appreciate that.
Employees are friendly and professional and carpets come out looking like new
I was sold on an extra scrub (additional $70) “that would solve those flattened areas” where there were traffic marks. I said “ok let’s do it.” He just prewarned that the heavy trafficked area (like near the edge of the door where the carpet and tile meet) wouldn’t work. Otherwise everything will look great. Honestly, after that first day it didn’t look any different. Just bummed I spent the $70 for something that didn’t work.
I have tried so many self cleaning products and services which never improved the look of my carpet and tile until Zerorez! Thank you! I want to schedule another appointment for more tile cleaning...you are the best!
Beautiful job. Green cleaning.
Great tech did great job for us....
No chemical smell and quick service was something I was pleased with.
Had a couple of pet stains in a small room which the technician acknowledged and said would treat when he cleaned. After he left, the room had a strong urine odor for several days and had to call back to redo. He then used a different tool to extract the urine saturating it with water. Not sure why he didnt do this the first time around. Upon his second return correcting the problem he was condescending and "jokingly" tried to pass the buck and imply it was our fault. Seems the initial cleaning was done very quickly and concern was placed on how fast he could finish the job. We then had to call a 3rd time because he missed a pet stain my husband found. He did not come. Another gentleman came out and, once again, used the different tool to extract the stain after saturation with water. He was thoughtful and took his time. I believe his name was Marcus. I paid more than I've ever paid for our carpets to be cleaned expecting I was getting top notch service and treatment. Very disappointed. I will not use this service again.
Great job. Quick and efficient
Explain the carpet cleaning better and upgrades better and it is expensive to do upgrades. And take the time to show me better how dirty my carpet is. And show me again with the black light again after the carpets are clean.