based on 39696 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Polite techs, my sectional and carpets look great!
They were courteous and on time, in fact they were ahead of schedule. Carpet looks brand new and the service was very quick.
Very friendly and extremely courteous service rep. Cleaned set in blood out of the carpet !
Communication from the person taking my phone call to the actual employee coming out could have been much better. I was told that 100 square feet of tile would be polished along with my carpeted rooms being steam-cleaned. Reggie was not made aware of this & the result was a smudgy & unpolished appearance on the tiles after he left & it dried completely. Because he was not made aware of the tile request, he may have run out of time & needed to get to his next appointment. My wife was not happy with the appearance of the tile & felt it necessary to scrub it again on her hands & knees, which did not make it sparkle. The grout had become much whiter upon completion of our first job back in 2017, when they took the time to scrub the grout with a steel type brush before attempting to polish it with the machine. Small details would have made things better & maybe a recommendation would be made to others by me. A new tile area cleaned for us would definitely make things perfect & raise the score up from six...
I like that there are no chemicals used.
That’s important to my family and dog.
Professional services, friendly staff and affordable.
Nice clean smell, no soapy stiff carpet and carpets feel and look amazing.
Thanks
Very professional and reasonably priced
It works!....and people are customer oriented!
Techs were very knowledgeable and friendly. They did an excellent job! Thank you!
Believe you advertising is bait n switch. 99 for three rooms is never 99 Always some reason it’s more. Also if there isn’t supervision of workers they seem to “miss” doing areas adequately
Reggie did a great job.
The Service Reps were very professional, friendly and listened to our needs
Our technician was very pleasant and did a good job. Our problem is that moving "stuff" out of the way before and replacing it after is physical exhausting for us as an older couple and I cannot figure out a solution.
My technician Patrick was professional and courteous. I will definitely request him again.
Reps were very friendly and my carpet came out great.
My carpets look new. On time
As always excellent job, excellent service.
The workers were very nice and informative. Great team! My carpet looked and smelled great!
You came back in a timely manner and got every stain out!
Quick, efficient, and wonderfully done! Thank you!
We had some pet stains. The initial quote was roughly $80, but when the techs showed up they said they would have to do a level to treatment to get the stains and urine odor out of our carpet .... for an extra $200! I think that price is totally unreasonable for one small room. And as they promised, the older now smells way worse than it ever dud. Pretty disappointed. They were here all of 20 minutes.
We have been "Raving Fan's" for many years, it has to be 10 maybe 11 yrs. And have had your Duct cleaning service, and an Area Rug (Persian) cleaned with equally great results. The care and professionalism be your technicians is always top notch. And that is why we will always call for cleaning and recommend to family and friends. Randy and Paula Griebel-Las Vegas, NV
EVERYTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!
The amount of time to clean the carpet and tile was extremely fast.
"Empowered water" works, even if it does sound like just a gimmick! And it truly performs as advertised, not leaving residue to collect dirt, yet still doing a great job of cleaning. The technicians are unfailingly attentive to detail and genuinely nice human beings, so whoever does the hiring does a great job of finding good people. Also, the schedulers do their best to accommodate if you have a pet accident, for example.
Zak was efficient and got me the right products for my needs!
I like the fact that you don’t use soap to clean the carpet the tech was very proffical ad curiosity she explained everything about the cleaning of the carpet and the product I highly recommend everybody to use Zerorez I have already told 3 friends about Zerorez
Very professional. Stayed as long as it took to complete job thoroughly and right
Very professional and on time. That’s for starters. Admittedly my carpet was in pretty sad shape and I wasn’t expecting any miracles...but I decided to let them use the heavy-duty equipment...and a miracle happened!
The soiled and stained carpets have never looked better. A bonus was the tile cleaning which I will attest has also never looked better than when I first bought the house 17 years ago.
I would highly recommend Zerorez for your floor cleaning services.
—Richard