based on 39700 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet feels amazingly soft! The technician Reggie was awesome and very personable.
Very pleased with the end result.
Always courteous and professional.
Been using you for 20 years. Jest the best in the business
Everything especially the customer service
Luis the employee that did the job! He's a fine young man, hard worker, honest and knows his products! He is very professional and does the job like it's suppose to be done, no cutting corners. I had my carpet, tiles, and a bit upholstery done. Every job gets a 10+ rating. For Luis, as a company I'd do everything possible to keep this young man happy! He's a diamond in the rough, very hard to come by these days, totally gives 110%. Honestly, he would be the reason why I'd return, your products are also good! Keep up the good work Luis, you have a promising working career! Best wishes, David.
The people who work for Zerorez are friendly and professional. They answer any questions I might have regarding the cleaning of my carpets.
Zach did amazing. Thank you.
Use a formula or equipment that really cleans or lifts the dirt out of the carpet. I believe the employees did their best.
Great, fantastic technician
You guys do great work and have a lot of patience
Very satisfied with service and politeness of service reps.
I was very happy with the service and your guys that did the job. Before we started we noticed several areas with the black light where pet stains were. The carpets look great but i can still see the stains with a black light. Is this normal? I thought with doing the special treatment on the pet areas that those stains would be gone. Other than that i am happy.
Carpet is clean and it felt good seeing the carpet clean again. Marcus did the work and he was on time and knew what your products would do and explained everything. He is a good employee. I would not hesitate having Zerorez and Marcus again for the next cleaning.
happy
We waited too long to have our carpets cleaned I thought. The travel corridors were almost black which didn't seem to bother Zachary. He showed my the inside of the truck and how the system worked, opened the water vat so i could feel the softness of the water. I figured the soft water was a gimmick to be different from your competitors but to our amazement the carpets came out fantastic. I asked my neighbor who he uses for his cleaning and he texted the name and number but, he added that another neighbor (widowed lady) told him about your company stating she's used them all and your were the best. So here we are. My neighbor saw our outcome and will be calling you shortly. Again we were very impressed with Zachary. He's young only his second job and was very knowledgeable, polite and I think he's an asset to your company. When we get our tile floors cleaned he's the whipper snapper who we'll request
Great job, thanks!!
The Zerorez team professionally scheduled the appointment to clean and seal the ceramic tile my home and informed me of special offers at the time of scheduling. The service team is on time, efficient, knowledgeable and pleasant to work with. I recommend Zerorez without hesitation!
Zerorez was absolutely fantastic. From the moment that I called the company it was quality customer service. The intake person was quite pleasant. She was kind courteous and wanted to make sure that my carpet needs would be met. The nice woman that came and cleaned the carpet was the utmost professional. She worked diligently to make sure that the carpet looked amazing. And amazing was and understatement. Our carpet looked like it was just put in. It had the new carpet feel once again. All I can say is bravo to you and your company. I wish more companies would be so customer service oriented..
The results are amazing only carpet cleaning service I use.
Reggie was a GOD-SEND -----I will definately request him on my next appointment. Worked extra hard and got the job done!!!! Very Impressed with his work.
Very polite and courteous technician. Kevin did a great job. Everything came out very clean. Someone told me this was the way to go and they were right.
My technician Anton, was extremely knowledgeable, thorough, and detailed! The carpets were left looking new, and I was also more educated about the process and care by the time he left. I
I am a realtor, and I see a lot of carpeting, and the results I received were fantastic! It had been previously cleaned by Chem-Dry one week prior with subpar results. I would definitely use Zerorez again!!
The men were pleasant, knowledgeable and professional. I like that there are no chemicals used and the carpets dried quickly.
Your technician Mike did a good job on my carpets on Friday.. He explained the process, and answered the questions I had.
Thank you.
Great service and result. Your staff is professional and arrives on time. I will use your service again and recommend it to friends and family.
🏆EVERYTHING🏆
Easy and fast to schedule. Workers are always very professional and helpful. I don’t like being overcharged or asked to add things I didn’t need. Had to get the price corrected per advertisement. $29/ room not $33. larger family room so paid more. Plus master closet.
Take a little longer on rooms when you don't have the whole area to clean. Often we can't move large furniture in rooms where the whole area would be cleaned for the price quoted so it would be nice if the techs would consider that when cleaning the traffice areas only. Other company's include the hallway for free when getting a 3 room rate.
I apologize for your experience with your service. We do have a 30 day workmanship guarantee if the service wasn't to your satisfaction. We can set you up for a re-cleaning if you would like.
Prompt, courteous, and efficient.