based on 35694 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I moved out of an old house and am moving into a new house. I hired you guys to clean the floors and carpets of the new house before I move in. 5 bed 5160 sq ft house. Everything was done, all floors and carpets were cleaned. The tech even added carpet protectant. Total bill was $667. No problems here.
Now I hired you guys again to clean my old house. Old house is 2100 sq ft. 4 bed. My initial quote was $240. I agreed to deep cleaning on one of the rooms which was supposed to be $35 extra.and requested more tile to be cleaned. The tech then said my estimate would be $640. He said he added the small closets and the tile is expensive. This price is only $20 less than my new house that is more than double the size. And with no carpet protectant of course. The tech said there is no way he would do this for less. I told him to leave. Hired a smaller company to do it. They will come out tomorrow.
This is ridiculous and I will leave a public review of what happened as well.
Hello it was our first experience with Zeroez the person who came into the home was very
nice and polite.
He told us a couple things about our rugs.
We were glad we had the rugs done.
How good the carpets look.
Your staff are professional, my carpet looks almost new again after 21 years & it stays clean
Always on time, always informational and professional. Plus they do a great job
Tech took the time to explain everything he was going to do, put corner protectors down, cleaned up all the overspray and ensure I was completely satisfied. Top Notch Service!!
I thought the worker was very professional and efficient.
I was very happy with the performance and professional job that was performed by your employee .
The young man who cleaned our two rugs. Very pleasant and efficient. Answered any questions I had prior to the cleaning. Also helped me with questions about air duct cleaning. I did not know your company had that service. He is a keeper.
Our service technician Jake was great! Very thorough and even helped me measure my tile for future cleaning if needed.
Clean smell and didn’t soak the carpets
A small part of my rug lifted up and it’s now detached from the floor. I was a little disappointed with the tile. I thought it would have gotten brighter and cleaner.
Overall I was happy with the carpet looking nice and clean.
The guy that cleaned for me did a fantastic job!
Technician was friendly and professional. The carpeting was very well done and far less moisture left in the carpet than previous companies we used.
I had a quote for 2 rooms, a hallway and stairs. The carpet is a year old and had stains in the master bedroom. The coffee stains did not come up. It looked clean while it was wet but once it dried-there they were. We were quoted $177. The tech offered an upgrade and the total ended up being almost $300. I’m just disappointed that it’s still stained and the cost was a lot more than I expected it to be.
I would like to commend you for the people you have working there. Great work, Good service and honest. Thank you for the very great work. Carpet looks great. Thank you again. Look foreword to having you clean the tile floors.
Great service...very efficient and did a fantastic job!
On time response, somewhat detail job
We appreciate how clean our carpet now appears! The technician was very kind, efficient, informative, and professional. It was apparent that he sought to give his very best to the job at hand and he was quite impressive. Would highly recommend Zerorez of Las Vegas since the company never uses chemicals and the carpet was dry almost immediately!
Personnel were professional, knowledgeable and able to answer all my questions with clarity.
The cleaning was the best I have ever had!
Less use of chemicals. Professional employees. Very affordable. I'm a return customer and very pleased with results.
I like the way my carpet was cleaned. It looks so clean
I waited for the carpets to dry before writing my review to make sure it was as great as it looked. It is! Our carpets are cleaner than they’ve ever been and look brand new.
The tech did a great job. The carpet looks great. we are very happy and will be calling again in 6 months.
You get what you pay for!
when the carpet was finished drying, a few spots that you couldn't notice while wet appeared. but overall my family felt comfortable with the end result.
On time. Good work. Good communication by the representative. Worked quickly.
I really liked the guy you sent this time. He did a great job.
The technician was very professional. I think his name was Kevin. He wore a mask and booties. He cleaned our carpet, tile and area rugs. He did a very nice job. He asked me to check all the areas he cleaned and went over some places on my area rugs or tile that I thought were to my liking. He was very pleasant and my house looks great!
Technicians are friendly and do a excellent job cleaning the rug and don’t over sell services like other companies do