35756 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Rey was amazing! I really appreciated the call about 15 minutes before arrival. I had just moved in to another home, so I wasn't at the house that needed servicing, so the call-ahead was perfect so I could be there on time. Rey patiently waited for me to get there, did a walk-through, and gave me a rundown on how the service worked. His time estimate was spot-on so I knew when to come back and he answered all my questions. When I came back around to make sure things were going well, he was happy to let me take a peek at the carpet he had already done. It looked great! It wasn't soaking wet (he filled me in on Zerorez's process that they didn't do old-style carpet wetting and shampooing) and he promised it would look great the next day, once it had dried and "fluffed" up. The service was painless and easy to schedule, pricing was great, and Rey was an excellent technician! Moving is never easy, but the convenience of Zerorez's service made it better!
Your service provider was very friendly and helpful! It cost a bit more than I thought, but he did a nice job.
We would like to compliment your service provider Gary for his pleasant professional demeanor.
He did a very good job and wanted to make sure we were satisfied with the end results.
Can't say enough good things about him. Job well done!
There was some misunderstanding about how many stairs needed to be cleaned on the original cleaning visit. I contacted Zerorez and arranged a follow-up visit and they cleaned the remaining stairs. We have been and continue to be very satisfied with the great customer service and carpet cleaning results of Zerorez!
I had my carpets cleaned on the07/30/20 by Landon and Will. It was my first time using this company, my brother is a relator he recommended them to my boyfriend and I. We’ve had a few other companies come to the house and was unhappy with their service and carpet was left gross and crunchy, hated it! When Will and Landon came they told us exactly everything and how to take care of the carpet. Will made sure before he left that I was happy with the results. Through the day the carpet looked nice and today is day 2 carpet looks amazing after it's dried. My stairs needed it the most because of moving in and the traffic going up and down with shoes. It looks brand new, plus the previous owners we bought the house from put in new carpet and its really nice soft padded carpet, I wanted to make sure it stays that way. I will be a repeated customer. Can’t wait to get my tile done downstairs to be cleaned will call to schedule when ready! Thank you so much! Hope to get the same gentlemen that came very nice!
Very professional and the person who was sent here his name Zach did great job. My carpet was dirty and now it's beautiful. I'm very Happy with the company..
Simple to do business with! Allied with arrival time. Arrived on time. Gave us some good tips about clean carpet. Wore shoe covers. Carpet looks cleaned.
Ray our tech was polite knowledgeable friendly.
We’re pleased with the entire process.
Thank you.
Fast friendly service
Great job. Fast and professional l
Excellent cleaning job, quick service.
The technician was pleasant and respectful. He explained the services that you provided but he didn't try to push the issue. It appears he did a thorough job cleaning my carpet.
Although there was an initial mix up of the " Job Address", Chris was very thorough in his presentation and overall job performance. Excellent results!!
We were very happy with Casey’s punctuality, friendliness, and professionalism yesterday when he cleaned our carpets. He answered all our questions and offered suggestions for additional treatment for our high traffic areas. Now that our carpets are completely dry, we can clearly see a difference. The price was very reasonable. We will definitely call Zerorez for all our carpet cleaning needs in the future.
Julien did a great job
Again .
Fast efficient Victor was a 10 outta 10.
My carpets are clean and my house smells 🍊oranges..
Carpets have come back looking bright even the well worn areas that are past the age of being replace.
Great job! Fast, efficient, safe, and friendly workers, and fresh carpets!
Most importantly the timeliness. But also the quality of care, the cleaning products that you use and the people.
Quick question. I just realized that I have a coupon for 20% off that doesn't expire until August 30th. Would I be able to apply that to my total of $272 and get a credit on my debit card?
Thanks,
First name removed
The rep was very knowledgeable and helped us with 2 properties. I will use them again and again.
The representative you sent out was very nice & very professional. He did an outstanding job and listened to our concern on the heaving tracking area. Great Job & great guy. Keep up the good work
The tech, Julian (I think) was very good. He was very thorough in inspecting, explaining everything and going over pricing prior to the start of work. He did a really good job and was very polite and professional.
Carpet look new
Cory was professional and courteous. He only took an hour to complete a 3 room carpet cleaning and the price was reasonable. I will use Zerorez again for future needs.
My carpet was so clean, did not have have residue left on carpets by other cleaners. Was completely dry by early evening. This is the best carpet cleaning I’ve ever used, very clean smell after.
Technicians were very friendly & knowledgeable
We received great service from customer service to the technician Carlos. Thank you very much!😀
Courtious and professional service.
The techs are knowledgeable and professional, someone you feel comfortable having in your home. I'm always very pleased with the outcome, but this time we had a heavily soiled room and he made it look great. We also had out antique white floor grout cleaned and it also looks really good.
Full cleaning for pet stains/odor
On time, did a great job, cleaned up. Very efficient.