based on 36814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Best carpet cleaning ever.
Great customer service setting up the appointment.
Cleaner guy called before and was early, which I approved and appreciated. I think he did a good and thorough job. However my carpet was wet for much longer than in the past. In fact my stairs are still moist almost 24 hours later. Also left a musty smell which is dissipating as it dries. But it’s not a “fresh” smell. But it feels clean and doesn’t have a film residue on it.
I’m just not sure it’s worth the extra cost. I’ve used Stanley steamer and/or sears for years and I think it was about half the cost of zerorez. I’m not sure what dimensions you consider a regular room size but we got charged an oversized room for my master bedroom and closet. The master closet got charged $19+25 for being oversized. In retrospect would have been cheaper to just charge for another room. The initial over the phone quote was $280 and my final cost was $100 more because of the oversized rooms and closets which I was not asked about over the phone. Also $19 for a 4x4 closet is a bit much. The pricing could have been more transparent.
I don’t think there is anything to resolve. Just giving you my opinion.
Victor did an amazing job on our carpets. Just the fresh smell in the house is awesome. The carpet is cleaner then ive ever seen it. Explained the process and product in detail very knowledgeable. Thanks Zerorez and Victor. There's only one carpet cleaner in Las Vegas for me and thats ZEROREZ.....😃
I like the way the carpet dried fast, and I like the way it made it look new again, will recommend you to my family and friends.
Zerorez does a great job. My tech, Kanoa, was knowledgeable and knew his product. On time and thorough.
Will was great.
Our representative, Steve, who cleaned the townhome was professional, proficient, knowledgeable and friendly
Excellent service! Technicians are always very friendly and professional. Carpet is always very clean.
Quality service and price.
I paid over $600 to have bedroom carpet clean it’s a tile clean and that was quite a bit
I was extremely happy with the gentleman and he did a fabulous job on the cleaning of the grout and cleaning the couch and carpet!
I will definitely have them back again and if you haven’t tried Zerorez, please do!!! You won’t be sorry
Great cleaning!
the freshness
Will was just amazing!!! Our carpets hadn’t been done in quite sometime. We will definitely be calling them back in the future.
Your services and products are amazing, and I knew Victor would do a fantastic job and he did that’s why I specifically asked for him. I will definitely be using Zero Rez again.
I really enjoyed Carlos's explanation of the carpet cleaning process and the beautiful carpets that were left behind.
The guy (Ethan) that came to clean my carpet and tiles did a very good job.
on time, excellent job
Great team, did a wonderful job!
Zach and Myron were very professional and I exceptionally liked that they worked well together as a team in caring for my home. They offered tips for future carpet cleaning. Prior to arriving, Zach called to let me know approximate arrival time. Also, I have a curious and vocal dog; they were very friendly and accepting of her.
Carpet looks great .. and, in no time!!
Great experience. I will be a repeat customer.
Great service and very professional staff
Very efficient. Explained everything to be done and if needed additional activity. Carpets never looked better. Terrific cleaning.
Had my carpets cleaned. Technician arrived early, was knowledgeable of what needed to be done, worked quickly, and got out. # rooms were completed in less than an hour, and came out beautiful.
Our technician was delightful. Major, was pleasant, professional, and very helpful. We’ve always had great techs for services, which is why we’ve used ZeroRez for over 10 years.
Quality of the job was poor
Cory came in & did VERY good job. He was professional, friendly, answered all questions.
I recommend Cory to other users.
The product did a great job and cleaned every space. The scent of everything was fresh , no chemical smells. Major was my technician. He was awesome. Very professional, thorough, and polite. He explained every step and let me check the space before he moved on. He was great and would request him again. Thank you for doing such a great job!
The technician was great.
I have requested service from Zerorez 3 times and each time I have gotten a different representative to clean my carpet, the last time it included tile and grout. Each time, I have been very satisfied with the service provided and customer service each one of the representatives provided. They were courteous and friendly. They were also knowledgeable in the product they use and what to expect.
Mike did a great job. He was kind , polite and friendly , but professional.. I had stains from my Christmas tree. I was worried.That was not a problem tor Mike. The carpet looks so clean now . Thank you for doing a good job.