based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
They are a very organized company. They called 30 minutes prior to arrival during the designated time window. They were ready to get started as soon as they arrived and were finished in less than an hour. Best of all, the stains came clean!!
LOVE YOU LOVE YOU LOVE YOU....MY RUGS ALWAYS TURN OUT GREAT AND MY TECH WAS FABULOUS.
The people who came to clean the carpets were very helpful.
Appreciated the guys. So professional!
Very Professional, Quick and efficient. Awesome Job.
The representative /tech was very good. Great job cleaning the carpets.
Excellent service
Great customer service. They keep you informed every step of the way and educate you on what to do or not to do to keep your carpets in good conditions. Thank you!
Cory P was VERY helpful, courteous and educational.
Very happy w the result and also from the first call to the final touches! Very kind very professional
Thank you!
The person that did the cleaning was amazing. However, the person that I set the appointment up with assured me the stain would 100% be gone. That was not the case. The entire reason I enlisted your help was to get the stain out. Since you were unable to fulfill that promise, I would not recommend. Your sales people need to be better trained not to make false promises. That person that did the cleaning did an excellent job and explained why the stain could not be removed.
The technician was very personable and knowledgeable. We were very happy with the way our carpets all came. Thank you!!
Friendly service people. Michael and Theo were great! They explained the process and were very thorough on the rough spots on the carpet. The stairs have never looked better.
They were diligent on the tile in the bathrooms, entry and kitchen. I didn’t think there was any hope for the grout but it looked good as new. Exceptional work and will definitely use them and Zerorez in the future. Thanks so much!
Great service! Technician did a very thorough job. I am very pleased. Thank you.
Major was extremely fast abs efficient so he made the service a positive experience. What would have made the experience better would be to improve the water extraction. It took the carpet too long to dry which also caused carpet to be stiff when it dried. This is my 2nd time using your services, I’ll likely continue with your company because I like the final cleanliness of my carpet.
There was a cancellation on their schedule so they called asking to come early. Heck yes! Ethan was kind, courteous and knowledgeable. He shared some tips about in-home cleaning of stains for the future in between service. Was able to walk on dried carpet within hours. Love your service. thankyou!
Quick. Efficient. Friendly staff.
The service was great! But getting the tickets promised in the promotion has gone lousy! I got my floors cleaned and then wanted to go to take my family to the lights as per the promotion. I was told I would be emailed the tickets this morning. It’s been more than 24hrs after my service has been PAID IN FULL and still no tickets. Why promise people something you have no intention on honoring? It’s rude. And it makes me not want to recommend to anyone because this has just sort of tainted the experience.
Great communication and technicians
Fast and friendly service!
1st off our carpet came out so clean and beautiful it looks practically brand new. And they're about 25yrs old. 2nd Zerorez service technicians are unbelievably professional, kind and courteous. We just couldn't ask for better people to deal with. This is our 2nd service with ZEROREZ, and it won't be our last.
Excellant!
Do a good job!
Have to give you a 10 as Cody was great, on time, professional, and did a wonderful job. My carpet looks and feel so clean! I am very pleased with Zerorez!
Corey did a great job . My old carpet looks way better than I expected.
Excellent service, good product and professional tech.
- clean carpet
- very friendly
- prompt appointments
- rather reasonable
Nice employees, clean carpet, dries fast