36814 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ricky was very personable and did a great job and we're very happy with the results of his work. The carpets look great They needed cleaning but there was nothing out of the ordinary needing to be done, other than a normal cleaning, with a couple of minor spot treatments.
The disappointment/shock came with the final price he quoted me after an actual sight evaluation of the job and yes, I did choose to have him go ahead. I went ahead and paid it because we needed the carpets cleaned and Ricky was already here. The final price was nearly double the original estimate given at the time that I scheduled the appointment.
I would suggest a more consumer oriented and practical approach to providing your initial estimates when scheduling a job, with a listing and cost of added items that could impact the price and that should be considered in a routine carpet cleaning job.
I kind of felt like I was taken to the cleaners, if you know what I mean.
All was good
v ery helpful told me in advance what the bill would. i woud bee the rugs turned out very very nice would recommend to all family and friends
Quick drying, deep clean.
Clean and dries quickly
Your staff were professional, friendly and did a fantastic job!!!
i know my carpets are getting truly clean when I use Zerorez.. Ricky was an awesome tech who was very careful to clean up wet spots on the tile next to the carpet. That usually isn't done. He was great!
He was very professional and did a great job
Michael did an amazing job. I never thought the carpet is gonna be like new again. Now I don’t have to get a new one. Amazing. 🙏🙏👌👌
Efficient scheduling and great service was the key to a good experience.
My rugs smell so fresh and clean when they are cleaned.
Easy to book. Great work - finished product always looks amazing!
The tech advised coffee stain probably would not come out and it didn’t. However the other areas, like traffic areas, didn’t get clean either. Very disappointed as the first time I used your Company the results were great. I would like a Supervisor to come out and take a look & perhaps redo.
Carlos and ricky were awesome. Super professional and thorough . Carlos was great in that he was flexible in the add ons and changes in areas to clean . Finished job was stupendous ! Couldn’t be happier , family was also really excited to see the freshly cleaned areas and couch . I will be using y’all again, and requesting Carlos or ricky or both if possible !!
Great service! Technician very courteous.
The worker was very thorough and professional.. also did a awesome job..
As always everyone was most courteous and helpful
technicians are clean, capable, interested in doing a good job, and WEAR BOOTIES around my house. The result of my technician's effort was great. See ya next year!!
We had an excellent technician!
My carpets look like new! The technician, Rick, was VERY nice. Thanks!
Professional Efficient Punctual Greatbjob!
You guys made my carpet look like new
The guy who came and did my Carpet was absolutely amazing and very knowledgeable. The people who made my appointment were so uninterested in my business that getting info from them was like pulling teeth. I have never gotten my carpets professionally done before and had questions about how the process worked and the add ons. Needless to say I did not get any add ons because I wasn’t aware or prepared of the process, how long it could take or the price of anything until my carpet cleaning pro got there.
Service was on time, professional and done in a timely manner. We really liked Carlos and appreciate his hard work.
CHARGE THE PRICE YOU QUOTED OVER THE PHONE?????
Outstanding service.
Very thorough.
My carpet was cleaned quickly and professionally. I am expecting it to stay cleaner than it would have with a detergent process.
Great Service, very happy!
carpets are soft to the touch after cleaned