based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had the carpet in my theater room cleaned on Feb 3rd, when the service man started to leave I asked him how long i would take the carpet to dry, he said about 4 hours. I checked the room after 4 hours and it was still a little wet but I also noticed and ares about 2 ft round that was very wet. I first used paper towels to try and soak up some of the water but it was just too wet. I then used my shop vac and while doing this I noticed that the water still contained some type of cleaner. I thought this was ZEROREZ!, nothing left in my carpet.
I waited and checked the area again on Fridea the 5th and it was still wet! So I called ZEROREZ and was told I would have to talk to a superviser but they were busy and would call me back. About thirty minutes later I got the call and explained my situation. Iwas asked if I could put a fan in the room to dry the wet area and that they couldn't have anyone look at it for at least a week since they were so busy. I then said "So the problem is mine?
Today is Monday the 9th and the area is finally dry but has a very hard feeling to it. I used ZEROREZ before and was very happy with the results, but after this latest experiance I will never use them again or recommend to anyone again.
Name removed
Service was superb! Carpet technician did an absolutely thorough job! There was no smell or residue on the carpet after it dried and all the stains were gone. Our 7 year old carpet looks and feels brand new. Thanks for the excellent service!
Do a gret job in cleaning rugs, also sold us our filters which we love.
carpet looks great and happy that it is safer for our baby than other cleaners
Our carpets were very soiled and they all look very clean now. We only had one real stain in my daughters bedroom that has been there for more than 5 years. It is almost completely out.
does the job, doesn't smell and drys in a few hours.....al ready recommended someone
The best cleaning company that I have had the pleasure of working with. Josh was very knowledgeable, professional, courtesy, prompt and cordial. The price was reasonable and the work was of exceptional quality. The service was so impressive, we've scheduled a follow-up visit to clean our tiled floor.
The house had a bad order. My wife describes it as a damp dog. We had to spray Fabreeze to get rid of the smell.
The overall look of the carpet was less than what I had expected. In the past I have had the carpets cleaned via the traditional steam extraction method by the same man who had been cleaning my carpet for over 8 years. We were always very please with the results. However we have heard so much about Zerorez on the radio and thought we would give it a try. We will not make that mistake again. And if asked we would recommend to others that they do not make the same mistake that we did.
Respectfully,
Name removed
The guy was great it just smells very weird and I don't like it
The technician was friendly, knowledgeable and did a great job on both the carpet and the tile. He explained what to expect and not expect. Unfortunately, my dog had an accident on the carpet that night, so I'm having zerorez back again to fix that spot and do another area that was soiled. Customer Service understood my problem and offered solutions. Kudos to all.
Fast and well done
zach was professional and did an excellent job
Carpets came out just a's advertised!
Brett was fantastic. Called prior to coming, did his job, professional, clean.
Present the services and FEES more clearly on the website, and stick to those fees.
Quality of work
the rugs always look great
Do not expect the client to lift 9x12 and 8x10 carpets back into the house. While I deeply appreciate the fact that they were moved outdoors as I have wood floors, I certainly did not think I would be responsible for getting them back into the house when they were dried. I certainly did not mind lifting the runners and smaller rugs back but these rugs were quite heavy and should not have been my responsibility. However, the carpets, 3 sofas and 6 chairs came out beautifully so while I am extremely satisfied with the quality of the work I was disappointed in the customer service.
We like the quality. The no rez lft behind and the persnel very efficient.
Did an excellent job. Timely, professional, friendly. Carpets looked great!!!
THEY WORK.
I requested a mornig appointment. Your scheduling put the service man her at 12:45 making it an afternoon appointment. If I can not get a committment for you that you can keep I will use another company next time. The service man, Roy was great.
Name removed
I had an issue and the tech. came back to resolve it.
good products at reasonable prices, with superior service
The carpet was very clean. Much better than stanlley steamer.
Brent, who did the work was outstanding! The carpets we very clean and dryed fast!
My Lazy boy chair he cleaned came out like new and it is from 1978.
Was very disappointed with the cleaning of my loveseat........which I paid $110.00 more then my three rooms of carpet
very little or no order after they are cleaned.
No pressure, just cleaned the carpets and did a Great Job!
The carpets turned out beautiful - fresh and clean! We've tried other carpet cleaners, but Zerorez is the very best!