based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I know when Zerorez leaves my home, my carpets look beautiful, like new, without using chemicals and having the carpets hard and stiff and they dry quickly.
I wish you had more promotions or at least more frequently.
good cleaning-nice worker
The fellow that cleaned my carpet (I requested him specifically to come back) wasd great and went to great lengths to remove stains caused by my dog. Perfect!!!
It was quick. I want to comment on your rep Brett who cleaned our rugs. He was a very good representative of the company. Polite and business like, just went about doing the job, stopping to tell us about the products he was using.
I should have asked him about cleaning my 2 lounge chairs. I forgot. Do you clean lazy boy lounges?
Only thing I think perhaps was not completed fully, was the scotch guarding in the living room. I vacumed as Brett indicated abt 7 hours after when dry, but I can see where he put the product in circles and not the entire rug.
Would I recommend you, yes aboslutely. Thank you.
The work is done in a very professional manner. Products used do not have harsh chemical odors but are clean and fresh smelling. Zerorez is the only company I have used on my carpeting since it was installed over eight years ago. The techs have always been very polite whenever I have asked them to touch up area of carpeting. I am a very satisfied customer and would recommend Zerorez for cleaning carpeting, area rugs and tile flooring. Excellent workmanship. Thank you Zerorez!
No chemicals, fast, nice, timely
Knowledgeable technician and the results - clean carpets!
Great work
We have allergies and the citrus spray you use really sent them into overdrive. If there is any other product you could use it would save those who have allergies. Also, my husband has lung problems and the smell aggrevated his condition. We would recommend your company to those who do not have allergy problems. The technician was very nice and professional.
Carpets stay clean longer.
We love how clean our carpet gets without leaving our carpet stiff with residue
Your employees are friendly, courteous, knowledgable and efficient. My rugs are clean and no residue and the price is right.
dries quickly and carpet turns out well.
Just an all around good job.
I liked the end results of the process after drying...
Attention: Doug Mc Kee.
On 1/22/13 I contacted Zerorez for my regular carpet cleaning. I spoke to Torrey and provided my correct contact number of Phone number removed as my other contact numbers have discontinued. My appointment was set for 2/11/13 between 8 and 11 am. On 2/11/13 at 11:23 AM when I had not been contacted and no one had come to my home I called and spoke top Tasha. I was then informed that no one was able to contact me as they did not have a good phone number. Obvious that my correct number was not written down or added to your data base. Tasha stated she was going to contact her supervisor and I was then put on hold. When Tasha came back on the line I was informed that someone would be at my home 2/12/13 at 7 AM and I would be given one room free for the inconvenience. Based on my conversation with Tasha and having given her my number twice I was not convinced that she had actually taken my number down. For a third time I directly asked if she had my correct number and she paused and I presume that she actually wrote it down or added it to your data base.
On 2/12/13 at 6:37 AM I called the local Zerorez number and spoke to Torrey to reconfirm that someone would be at my home at 7:00 AM, she confirmed. At 7:35 AM when no one was at my home I called again and spoke to Tasha to inquire if someone was in route to my home or not. She put me on hold so she could contact the field technician. Within a minuet I received a call from Josh. Josh explained he would be at my home 35-40 min. When Josh arrive he explained the complete communication breakdown to me. It is only because of Josh 's exemplary professionalism, customer service skills and excellent communication skills that I will remain a Zerorez customer. Your office staff needs to improve their listening and communication skills to a great extent in order to avoid situations like this and retain loyal customers. Name removed Ph Phone number removed.
Lessen window of arrival time....
Clean
It's been just over a week since our cleaning. The large traffic spot we were trying to remove was lightened but not removed. The price was Ok but from all the buzz I had heard about Zerorez I was expecting "amazing" results instead of just "normal" results. One thing I hope is true that because there is supposedly no residue, I'm hoping the cleaner portions of the carpets will stay nice.
I did not have any idea, what to expect, I thought there would be a pamphlet to explain how your system worked..........My carpet does not look as good as it has with other companies...but that company has gone out of business...they was much cheaper too........I felt your ad was misleading as it "Said 3 rooms $99.00, but does not mention hallways are $30.00, also I only had pathways done in 3 rooms and still counted as a room.....There was no furniture to move, so he was only here a very short time.....I will do some checking on other companies, and probalbily will never use you again.
I asked your carpet cleaning man to clean a small bathroom area (covered in the 4 room charge) and he didn't do it. He left parts of the carpet very dry and other areas completely soaked. He DID NOT move a single piece of furniture except for a small recliner even after I had moved EVERYTHING AND I MEAN EVERYTHING off of our coffee table, moved dining room chairs etc. Honestly, he didn't have to do much. We have used Zero Rez for many many years and this was the most horrible experience I have had. We have ALWAYS been pleased in the past and I have called to commend the company, but this "cleaning man" must have been in another time zone - and who he was texting on his phone while cleaning my carpets was anybody's guess.
Carpet in master Bedroom stains reappeared 1 week after cleaning. Zerorez came back to re-do room. However, the young man dumped or left the residue from the hose in our gutter.
quick and thorough.
I loved the results. I have used Stanley Steamer and coit for years and the results were amazingly different. I never use anyone again. from my animals spots that never came out are now gone. I am really happy with the results. Thankyou
I love the idea of no chemicals, soap, etc. being used in my home. I also love your employees friendly attitude and their willingness to answer any questions I may have.
My carpet looks brand new !
Service was great and timely. Carpet looks nice. Service person
Really pleasant and professional .
Roy did a very good job on Saturday the 9th --- I feel your products are safe for my family and environment. thank you
I have a small house so I didn't expect the time to take long but there are some spots on the carpet that should have easily been removed with the cleaner. Just think a little more time could have been spent.
Friendly and carpet looks great