based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quality of the carpet cleaning was excellent and we were very impressed. The technician, Bobby, was very friendly, professional and efficient. He should be given recognition!
I like calling once and having the problem resolved.
I like the fact that you don't use soap or chemicals to clean. The service technician did an excellent job cleaning our two
large area rugs. One of the rugs had to be taken in to work on several dirty spots I was very concerned about. I was
pleased the spots came out. I appreciate the time and effort that was put into this job.
Nice job,professional service.
The carpet is not soaking wet when the cleaning is completed. However, this time I was disappointed because I had that offer of $29 per room, three rooms minimum. This time the hallway was included as a room and I was ultimately charged $124. I have always paid $129 for three rooms, period. Anyway, he did a good job so I am satisfied witht he result but not the price. See you next year.
Great product and service. My carpet never looked better. I highly reccomend your company.
Very professional services. On time, efficient and friendly service and my carpets look amazing!
Service person was there when we were told they would be; very professional and did a good job on cleaning our carpets.
carpets stay clean and the stains do not come back, carpets dry quickly, your employees are friendly and courtous, they call and let us know that they are on there way and arrive when they say they will. Very professional!! This is the only carpet cleaning company that I will ever use!!
Their being on time and how clean the carpets are.
What a fantastic service and an even more fantastic result. It is very rare these days for a company (and their product) to exceed expectations but Zerorez certainly did! We have already recommended your company to friends and will continue to do so. Next time we need our carpets cleaned, we will not go with anyone else. Thank you so much.
Proffessional, fast & clean
Products are"green". No residue in carpet.
I liked the no residue claim in your advertising on mix 94.1
All natural cleaning.
I was under the impression that the technicians would move my couch in order to clean under it. I was told that they would clean around it. If I would have known this I would have moved it myself. I would have thought this was included in "a few pieces of light furniture".
it destroys my day of a 2 hour window should be more than sufficien
Good service and carpet cleaning, but you are a bit on the expensive side.
I'm not 100% satisfied. After 1 week I noticed stains in our master bedroom carpet reappeared. In order to make things right you can re-clean the master bedroom carpet at no cost at my convenience.
The chairs that were cleaned were still stained when they dried. I had debated about cleaning them because I bought them used, and could had recovered them for about what it cost to clean.
I have not used zerorez for upolstry cleaning before. I have had my carperts done for years and they always look good. I decided to try a couch and chair even though it was expensive, I thought the results would be worth it. When they dried the spots were still there and the fabric was not soft anymore, it feels very stiff. ):
Charged $30.00 more than quoted when appointment was set up and stains not removed!
Your servicemen went the extra mile in returning our key to us at our office which was just down the road - but nevertheless - so very much appreciated. The price was right and the carpets looked better than when we moved into the Presidio apartment. Thank you again. Also - could you send me a copy of the statement again. I somehow deleted it when I didn't mean to.
Although the tech was extremely nice and the carpet looks cleaner, I can still smell dog urine in at least 2 areas. The dog urine was the reason I needed the carpets cleaned and that problem still exists.
The fact that you do not use any harmful chemicals. You did not only remove all those NASTY stains that I tried cleaning with OXY-CLEAN,you just convinced me to have all my second floor WHITE carpets cleaned all at once next time I call to make another appointment. Am truly impressed! Thanks to SCOTT GENTRY of KJUL and to Josh Jones (tech)of ZEROREZ for a job well-done!!! More power to you, guys!
The friendly technician and the fact he was flexible enough to go over an area I thought needed more work; and it did!
Eco friendly, safe for family and no chemicals, recommended by CRI
You got it really clean, and seems you removed some old residue from deep in the carpet.
My dog, Little Bear, would not get on the carpet so I put throw rugs down and he stayed on them.
Now, he rolls and stretches on the carpet itself. I believe you removed some old toxic chemicals.
Bob B
The Tech Jason was courtous and did a really good job my carpets haven't looked so good in years.