based on 41511 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jerod Phipps did an excellent job. We talked about the previous service problem I had. He certainly is a credit to your organization.
My carpet is old, & cheap quality. its original carpet when house was built. It had been DIY shampooed several times. For well over two year's I have heard zerorez commercial's on talk radio 720AM. on my way home I passed zerorez store on Dean Martin Rd, decided to call, schedule appointment.
When the tech's started, I asked about the process, to wit was totally explained, they told me they use high alkaline Ph water. To which I am familiar with alkaline drinking water. As I observed, I was simply blown away what I was observing. Even though this is cheap carpet,
it simply looked brand new. I plan to replace this carpet, but for now I feel I can hold off for 12 months. I also had the A/C air ducks cleaned. Needless to say, the tech's at zerorez, did a fabulous job, on carpet & air ducks.
I most definitely, highly recommend this company and the method they use. I am 100%.100% satisfied. I will be using zerorez again.
Extremely satisfied,
Vicki C.
Oct 2016
My carpets ae so clean.cleaner than any other carpet shampooing co. Ever got them.
Excellent job. Great customer service.
Brad
Luis was very professional and explained my options clearly. This is the second house that Luis has done for us and he did a great job in both. His assistant Victor, was very nice too and worked just as hard. The ducts in this house were awful and Luis took a before and after picture for me on my phone. Wow, what a difference. The tile they cleaned turned out beautiful too!
No residue and friendly, professional personnel.
Service was performed excellent and with professional person.
The person I spoke with and person who came to do the work were both very professional and courteous. They did a great job and we are very happy with the result. Our old carpet hasn't looked this good for a long time.
Thanks
Jerrod was Very professional and did an outstanding job. I will definitely recommend your services.
CLEAN, CLEAN CLEAN,
Courteous customer service. My technician Zack was really cool. Got everything I asked done right the time.
Great service. Great products. Fantastic job.
Price and quality of work.
Carpets come out like new and the Tech that came to the house was professional and great to work with.
I feel my carpeting gets cleaner than other services.
always thorough and the finished product is excellent.
The work was very well done in a timely manner with a friendly pair of workers.
How nice my rugs came out. I couldn't believe my eyes. Wil was great and explained eceeyting to me before he started anything. I would recommend to my friends. I will also have them back to do the rest of my rooms.
Very timely , professional and quality products
The carpets were cleaned thoroughly. The rep was very helpful and courteous.
This is written in regards to your technician Jacob Webb. We heard on the radio a special rate: 3 rooms of carpeting for $29.99 per room plus 100 SQ feet of tile cleaned for free. This is what we told him we wanted done, but somehow he came up with a charge of $379.00. He kept telling us that he was going to do various things free of charge if I would have this that and the other thing done. We told him that we did not intend to spend $379.00 then he changed the bill to $248.00 and kept changing the pricing. This bantering went on for over 1/2 hr. finally I asked him to leave, he informed us that his tech (the person with him was a very good guy) had already sprayed two rooms of carpeting and that he would have to complete the service for a minimum fee of $95.00 so we agreed to let him do the third room. At one point I had had threaten to call the police he was so defiant and argumentative we were beyond frustrated. NEVER NEVER send Mr. Webb to our home for any carpet or tile cleaning. Thank you, Rich & Cher Last name removed Phone number removed.
Ryan did a great job! He was efficient, helpful, and knowledgeable. He was courteous and a pleasure to work with.
Procedure was very good and the men were extremely friendly and very good at telling me want was going on.
Carpet didn't come out clean. For the amount of money I paid, I'm not happy.
Friendly,professional.carpet looks like new and smells fresh and clean.
No up sell agreed upon booking and on work order. Tech noted this but still tried with a demo, which would have increased the cost considerably. Because we did not fall for this he was most unwilling to move any small unbreakable item. Never placed plastics under any item after Son moved them back. Horrible Service worst than any other company. Requested discount from mgmt. DENIED.
WOULD LIKE TO BE OFFERED FREE CLEANING IN 6 MONTHS WITH A DIFFERENT TECH.
Very happy with the results . The technician Zak was curtious and professional. Will definitely be using this company again . Thank you .
Integrity and they did a great job Andrew did a great job
Carpets came out very clean. Took away all stains and spots.