based on 39679 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Punctual, polite and the carpets are noticeably cleaner.
The citrus smell vs the chemical smell!
Carpets were good but i absolutley wouldnt ever suggest to my friends to have zerorez do any shower tile/grout work..i also just noticed a chunk of paint they took out on my bathroom wall from their hose..so yeah..no
The tech. was suppose to come between 12 and 1 Saturday afternoon but shows up at approximately 9:30 in the morning. Then I ask him to come back at 12:00 since we are seeing patients until then and he shows up at 12:59. The marble floors did not look clean after he left and insects were scattered around but not picked up. VERY DISAPOINTED!
Friendly staff and fast service. My house has never looked so good.
Excellent cleaning with no soap residue.
Carpet cleaner person:
1) missed some spots (one was 3 drops of blood)--maybe that doesn't come out;
2) He didn't move my recliner & TV snack tray. I felt he could have done that since I moved 6 dining room chairs for him, even tho I'm in my 70's.
Carpets look great except for 2 items above, thanks, Name removed
Quick service and the fact you do not use chemicals
I thoroughly enjoy the customer service from setting the appointment to finishing the job. Also, the fact that there are no chemicals in my carpets that could affect any of my pets or family is a huge plus!
First the technician was considerably later than our doctor expected and no 30 minute phone call ws provided. Dr. Martin actually had to call you to find out what time to expect the arrival. Second, our carpets look far worse than prior to the "cleaning". The splotchiness is like a neon sign that something is wrong. Also, the technician bumped one of our servers battery back up and that shut down all access for our employees. We had to have our IT people come out (at $95/hr) to reset our system due to the complexity of getting things back online.
Another issue, is that initially our appointment was scheduled incorrectly (discovered in the confirmation email) and I had to call to get it fixed to the correct day and time.
Our technician was Wil. He did a fantastic job, and great personality. We will be requesting him in near future to continue to keep our carpets like new !!
everything
The sealer applied to our limestone tile after cleaning does not seal the tile. water will still soak through the sealer to show a wet spot. The sealed tile surface also shows bright marks when a chair (with plastic caps) is slid along to move before sitting in it.
Our sealer (before your cleaning) still prevented any water wet spots as demonstrated to your worker who said the Zerorez sealer would likewise seal the floor.
We wer also promised an invoice via email that has never been delivered.
My floors look great.
Very knowledgeable and friendly
Fast efficient service, exceptional quality of work and friendly staff.
Fresh and clean no risadue and very efficient
I always recommend zerorez. I love the way my carpet stays cleaner, longer!
Quality of service and quality of product.
There was a sharpie spot the tech said was impossible to remove. I googled what to do and it said saturate with hair spray and blot. Came out completely. Your techs should know this
I have always gotten the best results from your company the work is phenomenal and the service is top notch.
Dried in 24 hours. Carpet looks very good
I like your team, they are very thorough, helpful and educate on your process. They did an excellent job. Thank you!
Simple and clean. The carpets look amazing.
Ray was awesome and service was fantastic
My carpets stayed wet through the following day. I had the pet treatment and it made my carpets smell worse than they did before.
It's fantastic. No matter how old my carpet is, it always comes out looking like new.
Extremely professional and product is very effective!
We love the job zerorez does on our carpets and this time price was an issue, as I was having my daughters carpets cleaned in her new home before she moved in. We always have you clean our carpets and are very happy with the results. I really appreciated the young man working with me to make it a price I could afford.
My Carpet is NICE!
Once Rob got here, it did not take long at all for my small condo to be done.