based on 39680 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The price was a little shady. I didn't like the way the cUS timer sales rep. Surprised us with this price then that price. Personally I could do better and I don't like last minute surprises.
Quick drying, great friendly service
Cleans well/looks good
I vacuumed three days after having my carpets cleaned. I was shocked to see how much dirt still came out. I have a Rainbow vacuum so I can tell just how much dirt comes out.
The service techs were awesome!
Love the way my tile looks after it is clean & also the carpets. The person who did our last service was outstanding!!! Also our grout was sealed properly this time, unlike the light spray we had before.
Excellent service and Anthony was superb.
The quality of the cleaning is excellent.
It was so easy to get an appointment. When the technician showed up he was friendly and helpful. My floors came out amazing!!!
Everything ! Rob the technician was very knowledgeable and did a great job ! Very happy !
It isn't sticky and hard when you leave the carpets are soft and clean
I have had very tough pet stains, and although they did not come out
100% (my bad for waiting so long) they do look considerably better. My
tech Wil was fantastic, extremely respectful, helpful and did a great job.
How clean carpet gets,stays cleaner longer and easier to spot clean it from the dogs or a spill. And of course friendly staff.
Very courteous representative (Arturo) and very knowledgeable of the product at hand. Answered all questions on point. Our carpets turned out beautiful. Outstanding job.
Your technician did not provide exact answers to my question regarding price. I did not know what I had been charged until I saw the bank transaction. (A gullible old lady)
Art was very friendly and professional. He did a very good job cleaning the carpets and we are happy with the results.
Your employees were very professional and took the time to explain to me the many services you provide as well as making sure I was happy with the job they performed
I would have preferred an estimate or rough idea of the cost beforehand
I was quoted a fee of $95.00 by Roy and when the young man came he told me it would be $159.00. I told him what I had been told by Roy & he said he would count the living/dining area as a large room & it brought it down to $155.00. $35.00 of the $155.00 was for treatment of three spots. It worked out to your special of 29.99 per room plus the spot treatment. I still feel I was over charged by $25.00. The other issue was it took the carpet 12 hours to dry, not the 4-5 I was told. I had my fans running and the A/C on but still 12 hrs!
I will say the young man (Brandon, I believe) did a good job on cleaning and was very polite and wasted no time in getting the job done.
Disappointed about the price situation and at this time, would not refer you to my friends or family nor use your service again.
Thank you,
Lee Ann Last name removed
it was fast dry time and everything looked great.
No smell after cleaning and carpets look very nice.
Juan, the ZeroRez specialist, was professional, friendly and efficient. He made product recommendations and explained them thoroughly. My rooms smell great and the carpet and the tiles look new again - and with no toxins or chemicals. Plus, affordable. What's not to love?
Kid friendly
Everything.
Great teamwork, cleaned each piece of furniture thoroughly, and all gentlemen were very cordial.
Quality. Price. The carpet wasn't wet all night like it usually is with other cleaners
Always extremely satisfied! Our upholstery came out really great as usual, and so did the carpet however, this time I do have some dark spots left in the carpet that I thought might lighten as it dried, but did not. Another once over may have done the trick. A bit of a bummer!
eco friendly
I've been using Zerorez for years but I never paid attention to how soft the carpet is after cleaning but this time when I walked on the carpet with my bear feet it seemed stiff. and I thought the couch and chair I had cleaned would have a fresh sent but it didn't. And I forgot to ash the guy for a solution on top to keep it clean and he didn't mention it so I'll just see how long my carpet stays clean. A friend said another company puts a silicone coating on the carpet.to keep it clean longer.