based on 41510 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jacob was the best tech I have ever had . He did an amazing job
You guys were fast, efficient and did a great job at cleaning the residue that Stanley Steamer left behind.
Cleans well and dries quickly
Quality results but poor customer service
The individual who recommended Zerorez to me said Z does a good job and is more expensive than most. I would agree. Generally the carpet looked fine and most of the major soiling was removed and the soiling was bad in a number of areas. Two comments: the commode room in the master bedroom was not done and though the carpets looked good over 98% the edges against the base board have a dark grey or black line or area that to me is an indication the wand being used was too large to remove the soil next to the base board.
The technician was an excellent communicator and answered all questions. He was courteous and took care of the billing efficiently at the completion of the work. The time frames given for completion and for drying of the carpeting were accurate. The carpets came out very clean. They had not been cleaned since purchase of them 14 years ago. Looking good.
Thank you for your services.
ON-TIME, ON-BUDGET, POLITE, COOPERATIVE, EASY TO WORK WITH. JOB WELL DONE.
The crew that came seemed more interested in being quick than being thorough. There were some minor stains that they missed. We had to make sure they hit certain spots, otherwise they would have not treated them. Honestly, I feel like I overpaid for your services.
Very friendly and helpful service - also carpets are very clean and look great.
Felt like the tech rushed a bit .some spots aren't as clean as they shoulda been.
The technician John gave great service. The girls on the phone were deceiving and should be more upfront about what to expect with cost and inspection of the house, surprize costs are not nice when the bill is 2-3X more then explained. like $4 for each stairs, charging for the hallway, charging two rooms for a large space, and service charges. I asked if there was anything else I should consider with pricing and they failed to mention these charges.
your personal were very care full and friendly. I would recommend them to my friends.
The carpet is so soft afterwards. The technicians are friendly, but work hard. They don't rush through the job, but work efficiently. Thank you. I have recommended you and will continue to recommend you.
I like how professional your employees are. You don't use harmful chemicals and always do a great job.
Follow through on the phone calls prior to the work being done. I was told I would get a reminder call abut 24 hours before and that the worker would call about 30-60 minutes before they came which didn't happen.
My carpet Hasn't looked this good in years. Wil wS very helpful and professionals.
Products & service. I called in 4 days before thanksgiving, the were extremely busy but actually opened up a spot for me. The grout on my floor tile looked amazing
great results!
like the product and service did not the service for gas
The cleaning of my carpeting was done efficiently. From the phone receptionist to the cleaning technician, everyone was polite and wanted to accommodate my needs.
Product leaves less of a "soapy" residue on the carpets
Very professional and courteous service. The product had amazing results for my carpet and I am very pleased.
Ben was very nice and professional. The carpet looks great
Your carpet service is the best, but your employees make your company!
No residue left in carpets. Employees polite and knowledgeable.
The 2 white area rugs still show signs / smells of dog urine. From previous experience, I know their particular fibers are difficult to clean, but maybe I was expecting too much. The two very dark shag rugs look great but they have proven to hide the stain colors well so they're fine.
The gray and white area rug still shows quite a bit of yellowing in the white areas -- thinking I might attack those places with a brush and some "Nature's Miracle" and hope for improvement.
The main living room carpet looks MUCH better, considering its age, many spots and super-heavy traffic area condition. Probably as good as it's gonna get. John worked very hard for a long time so we really appreciate his time and efforts!
LUIS AND NICK EXPLAINED ALL ASPECTS OF PROCESS. I AM IMPRESSED WITH YOUR SERVICE AND PROFESSIONALISM.
Customer service, follow up, follow up, follow up. Details in how Ryan cleaned the carpet. They setup baseboard protection - that's just awesome service. Ryan was very personable and knowledgeable, good communication. I have replaced my vendors with Zerorez.
Everything! Also, my pets have allergies and your products are non irritating.
I have used Zerorez for my carpet cleaning needs on several occassions and they always exceed my expections, and I have 5 dogs! I would highly recommen Zerorez,