based on 39680 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Usual great job. Technician, Rob, did great job. Tile looks great.
When I called Wednesday to make my appointment I told the woman on the phone I needed something before Friday. She said she had a Thursday afternoon appointment (the next day) between 3-6pm. I booked it and thanked her and she told me they would call me 30 minutes before arrival. The next day I received a phone call about 4:30pm. I of course thought it was them on their way but the woman on the phone said she was calling to confirm my appointment for Sat afternoon...? I told her that was incorrect and she put me on hold. After many minutes she came back on the line stating that she'd try to find a technician to still come to my house. At about 5:30 when I had heard no news either way I called to cancel. It was getting too late in the evening to start carpet cleaning and I have two small children to feed. After speaking with a different woman and explaining the situation she said no problem to cancel there was not a technician on the way to my house anyway... Well about 20 minutes after that phone call a man showed up to clean the carpets.. Carpets very wet all night and still slightly damp next morning. I have had a previous experience with your company and thought it was amazing but after this experience have my doubts.
I love the rug brush... Amazing what a difference it makes kn the actual cleaning! The associate that came to the house was very professional and explained the process well.
Thank you Zerorez!
Very good job. On time and did more than he was expected if.
Will use again ...
Since we are senior citizens I would have preferred them moving some of the smaller items off the carpet instead of going around them.
Technicians are always honest and looking to help.
No Rez!
Your ream member was excellent. He explained the process gave us a quick quote and worked with us. He was very friendly and approachable when we had questions. He is a great asset to your business. My parents are moving here from out of state next month and i will definitely be calling you for a full home service.
The technicians were courteous, efficient, and professional--which is why we continue to use Zerorez!
Quick and polite
The tech was very personable and informative. He did an excellent job.
EMployees are always curtious. Jobs are always done well
Carpets are clean and dry relatively quickly.
Service is effective and upfront.
Excellent quality of work! Extremely dependable
That the carpets look great. And I love the citrus smell. Justin was nice and polite.
high quality
Great service technicians. Professional, friendly, and did a good job!
Our Service Man was GREAT!! He did an excellent job and gave me some VERY helpful information regarding my carpet I thought I had to replace.... Not replacing carpeting now, thanks to our wonderful Service Man... Thank you!
The technician checked the corner on our wall and scuffed a corner at the bottom of the stairs after we spent money and time into getting our house ready to sell the fact the technician was that unprofessional that he could not check his work to make sure that everything was fine is a upsetting also he told me that there was no way our carpet would look good again that he would have to go and take a bunch of extra steps in order to somewhat make it look OK and question me about why I was quoted four dollars a step instead of five so overall I am not satisfied
The cleaning system gets the dirt out. The only challenge is the time it takes to get totally dry.
THE SERVICE MAN CHECKED TO MAKE SURE OUR NEEDS WERE TAKEN CARE OF. HE DID A GREAT JOB.
On price. I ended up spending $300 when I planned on $120. Perhaps I could've seen a visual quote. But I did like how the tech used his cell phone to generate the quote.
fast, dependable service and non odor products
Excellent technician performed my carpet cleaning
the clean up after the service was very disapppointing. Inside the house and out on the curbside there was a mess left every wear
Great customer service. Done in timely manner. Outcome was very clean. Didn't pressure for added services.
We had the pet treatment completed in one room and the smell is still there.
It's happened before, but the "pet" treatment is not worth the uncharged. It never gets the smell out. Only a second treatment seems to work. Not worth the extra money because there is virtually no difference between the normal cleaning and the pet treatment.
IN ONE WORD ANTHONY....HIS POSITIVE ATTITUDE AND PRESENTATION SOLD US ON YOUR SERVICE..
ANTHONY WAS WELL GROOMED AND PERSONABLE AND KNEW HIS PRODUCT...CALLED US 15 MINUTES TO
GIVE US A HEADS UP THAT HE WAS ON HIS WAY.....WHEN HE WAS FINISHED YOU COULD TELL THAT
HE WAS FEELING GOOD ABOUT THE QUALITY OF HIS WORK AND SO WERE WE....ANTHONY IS A REAL
ASSET TO YOUR COMPANY....