based on 39680 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was great but the scheduling and communication was poor. Need to show up during the window scheduled for or call sooner if running late.
I have been very pleased with the results of the services from Zerorez. I have had my carpets cleaned, upholstery cleaned and recently took advantage of tile cleaning. Shannon Antone, the Zerorez technician who came to my home, did a terrific job. he was professional, courteous, and willing to answer all of our questions. He did a great representing the company and was a good promoter of the products he used while cleaning . I would continue to recommend the services received from Zerorez.
We were impressed at the efficiency and knowledge of the technician. Our steps were awful and when finished, the carpeting looked like new. We also liked the fact that the carpet was not saturated at the end; it was damp and dried quickly.
Excellent cleaning job. Friendly. Hard worker.
Efficient service. All my questions answered. Polite service man. Brandon was terrific
Your service person did a great job very professional
Fast service kind person to deal with
No harsh chemicals and doesn't take long to dry
Quick dry time, very good customer service, and quick service.
The service provided by the technician i had a few months ago was awesome, so much so that I wanted to request him again and recommend my friends to him. I was very disappointed by how rude and non customer service orientated the woman answering your phones was. When I find a service provider I like, I will stick with them over and over. If your company does not allow me to request who comes to my home to do service, chances are I will go else where. Even after I specifically told the woman answering your phones that I would probably not use you in the future if I couldn't request the technician, she acted like she didn't really care. As it turned out, the person I requested was not sent out. My sister called you for another service request and although she did not request a specific technician, she did say that Gabby (who answered your phones) did not sound professional, courteous, nor very interested in being there at all. The person answering your phones is the first impression your customers get of your company. I would suggest you rethink her position.
Everything! Could not be more pleased, just amazing!
Be more upfront about possible extra services and cost. Your TV demo on local news was deceiving. It showed very dirty carpet coming clean with only steam. My carpet was not that dirty but still needed scrubbing in areas at extra cost
The service is always top notch and my carpets look great when Zerorez is here. Our Technician Ray was very friendly and efficient. Thank you Zerorez!
I couldn't believe how great the grout looked in my tiled areas! Great job by Brandon! (I think that was his name! I have the worst memory!)
Professional service. Knowledgeable techs.
Quick dry, no residue, looks like new, smells fresh.
you guys did an amazing job
Carpet is REALLY clean.
They did a great job! Our carpets look like new again!
I love that everything always comes out looking brand new.
I like that it's non toxic
Very professional and curtious
I noticed afterward that my carpet "bunched up." I wasn't told about this.
Your commitment to making everything right
It works!! The dogs destroyed my carpet & now it's clean & soft & smells amazing!
your techs do a good job
Show up on time. Hire employees who have some charisma and personality.
Having pets I can rest assured that it is safe for them to reenter the newly cleaned rooms without being concerned for any noxious residue they might lick.Your service people have always been courteous,efficient and unlike another company I have used my walls have not been scraped.
Not using chemicals is the what I like the most. Also the the technician's explanation of the condition of my carpeting is helpful too.
Very quick and great results!