based on 41510 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is the 3rd time I had zerorez clean my carpets and each time my carpet became even more clean, as all the old icky, sticky carpet cleaning are finally out. Even my brother-in-law noticed! I will never use another service and I will always ask for Andrew.
you get the job done
I had some serious pet stains that were taken care of and I am very impressed, I didnt think it was possible
The Crew member Wil was awesome , friendly explained what need done , with a reasonable price
Excellent customer service and my carpets come out looking fresh and new.
They arrived on time and the floors were nice n clean
Customer service and the quality of work that was done.
some of the traffic areas did not clean as well as the overall carpet. I think the zerorez process does well for most of the carpet and tile. Some of the soiled areas are still a little darker than the rest of the carpet.
I have older carpets and they look good after the cleaning.
I liked the fact that the floops have never been cleaned professional in the 18 yrs they have been down, but your guy was able to make them new again. Just not convinced on the sealer that was used....the dog drooled in the tiles that separate the rooms and it won't come up hummmm???
My carpet and grout cleaned up great and the guys were super friendly. I would definitely use them again!
Simple and team is so nice
Victor did a wonderful job on my carpet. He worked extremely hard.
Todd also did a terrific job. He cleaned my tile and sealed the grout.
Very professional and do a great job
Very professional and did a great job!
Only thing I could complain about is we wanted the carpet protector and he was out so we couldn't get it. Otherwise it he did a great job!
Have your customer service folks ask what the customer is looking for, that way they can tell the customer about different levels of cleaning. By doing this, dispatch may get a clearer picture of how long a tech may be working for a particular customer.
The bubbles from the solution used left white powdery marks when the carpet dried. That seems unusual...hopefully it won't be an issue for my crawling grandchild. Please let me know if otherwise.
Lastly, the technician Jason, was very knowledgeable, professional, patient and thorough for this first time customer.
Tech was professional and very friendly job was completely to our satisfaction
Brian was very polite and professional and did a great job.
Amazing smell, great removal, my carpets look better than ever, super fast process my appointment took 30 mins in total, carpets dried super fast and feels great.
keep your word when you give the customer a time. Your product is good, just communication skills need improving. Thanks, and I have taken your survey so please, this is enough.
Please Do NOT share any of my information.
Luis was very professional. The product dried very quickly and left no "tacky" feel.
Knowledgeable and enthusiastic technician. Carpets were cleaned thoroughly and quickly! I've used Zerorez in the past back in Atlanta. Was pleased to receive the same friendly service on the west coast (NV). Thank you!!
Quick, friendly service. Floors look great!
Call me , lets talk..Phone number removed....Mic Last name removed Phone number removed
The results. The staff .
Ryan & his partner arrived ahead of time. We took a walk thru they told me about problem areas what they would do to take care of them.
They cleaned area I picked out for a test clean. If I didn't like it they would leave but it was beautiful so they did all carpets in the house.
They also cleaned the tile floors.
They are very professional.
D. Martinson
Nice personnel who do a great job!
I haven't seen the results of the cleaning, but the employees are competent and friendly.