Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 25934 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 25, 2013 — Rated 10 out of 10 by N.M. Zerorez Jacksonville
What do you like about our products and services?

The best customer service!!

Report a concern   September 25, 2013 — Rated 10 out of 10 by B.M. Zerorez Jacksonville
What do you like about our products and services?

Very happy with how clean my carpets looked after Zerorez cleaned them. Also, Seth was extremely polite & very professional.

Report a concern   September 25, 2013 — Rated 10 out of 10 by L.P. Zerorez Jacksonville
What do you like about our products and services?

No residue after the cleaning process and employees are very "customer focused", giving outstanding customer service.

Report a concern   September 25, 2013 — Rated 10 out of 10 by E.S. Zerorez Jacksonville
What do you like about our products and services?

the young men you have working for you are a pleasure to have in my home. both the in house carpet cleaning and the area rug you did at your plant came out quite well. my wall to wall carpet was in rough shape from having an ill person in the home for several years, It really looks good.... cleaned up well.

Report a concern   September 25, 2013 — Rated 10 out of 10 by Linda Gutru Zerorez Jacksonville
What do you like about our products and services?

clean and efficient service. dries quickly . good for spot maintainance.
friendly and cooperative staff.

Report a concern   September 24, 2013 — Rated 10 out of 10 by M.K. Zerorez Jacksonville
What do you like about our products and services?

Service was quick, very professional and great results!

Report a concern   September 24, 2013 — Rated 10 out of 10 by R.F. Zerorez Jacksonville
What do you like about our products and services?

The tech was knowledgeable, careful and tried to inform me as he went along and showed me areas he had questions about.

Report a concern   September 24, 2013 — Rated 10 out of 10 by K.B. Zerorez Jacksonville
What do you like about our products and services?

Easy to schedule appointments. Workers show up on time, are polite and do a good job.

Report a concern   September 23, 2013 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

Nice professional interaction, appearance, knowledge of carpet.

Report a concern   September 23, 2013 — Rated 5 out of 10 by K.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Its a lot better but the truck still has a musky smell, was told it would be a citrus scent

Report a concern   September 22, 2013 — Rated 10 out of 10 by Kathy Montalto Zerorez Jacksonville
What do you like about our products and services?

The technition was very efficent and the carpet is very clean.

Report a concern   September 22, 2013 — Rated 10 out of 10 by J.W. Zerorez Jacksonville
What do you like about our products and services?

Friendly and courteous technician. Arrived on time and completed the project in a timely fashion.

Report a concern   September 22, 2013 — Rated 7 out of 10 by K.K. Zerorez Jacksonville
What could we do to improve?

Your tile cleaning was not by any means up to my expectations based on Belinda Skelton's radio advertisement on WOKV. I did not feel it was worth my $181, and I could do a better job myself. I loved the young man who did the work, but I work hard for my money and I honestly believe cleaning the grout myself turns out better. I called you to save time as I have my own steam cleaner, but I did not want to lug it over to the rental unit. The carpet was cleaning was good.

Report a concern   September 21, 2013 — Rated 10 out of 10 by J.M. Zerorez Jacksonville
What do you like about our products and services?

I like the fact that you are courteous, efficient, and on time.
I like that your cleaning solutions are green.

You can share my name, but not my company.

Report a concern   September 21, 2013 — Rated 10 out of 10 by C.M. Zerorez Jacksonville
What do you like about our products and services?

Excellent

Report a concern   September 21, 2013 — Rated 10 out of 10 by B.P.M. Zerorez Jacksonville
What do you like about our products and services?

Spencer was polite and thorough. The pet stains are gone and so is the odor.

Report a concern   September 21, 2013 — Rated 10 out of 10 by K.B. Zerorez Jacksonville
What do you like about our products and services?

The carpets not only look cleaner, they literally feel better! The employees are always courteous and professional.

Report a concern   September 20, 2013 — Rated 9 out of 10 by B.R. Zerorez Jacksonville
What do you like about our products and services?

The service person... Carl.... A hard worker ang gentleman...

Report a concern   September 20, 2013 — Rated 10 out of 10 by C.H. Zerorez Jacksonville
What do you like about our products and services?

Zerorez carpet cleaning products really do work beautifully. And the Zerorez staff is very courteous and professional. I will be glad to recommend Zerorez to anyone.

Report a concern   September 20, 2013 — Rated 10 out of 10 by J.J.H. Zerorez Jacksonville
What do you like about our products and services?

Carpets came out great, convenient scheduling

Report a concern   September 20, 2013 — Rated 10 out of 10 by T.N. Zerorez Jacksonville
What do you like about our products and services?

Quick efficient service and my carpets look wonderful after you're done.

Report a concern   September 19, 2013 — Rated 10 out of 10 by L.K. Zerorez Jacksonville
What do you like about our products and services?

No residue, no odor. Great job.

Report a concern   September 19, 2013 — Rated 10 out of 10 by Karen Johnson 2 Zerorez Jacksonville
What do you like about our products and services?

Great work, professional service , reliability

Report a concern   September 19, 2013 — Rated 10 out of 10 by T.A. Zerorez Jacksonville
What do you like about our products and services?

on time

courteous

expected results

Report a concern   September 19, 2013 — Rated 7 out of 10 by F.I. Zerorez Jacksonville
What could we do to improve?

I am not as happy with this cleaning as I have been in the past. In one area, where the desk chair sits, it was still looked a bit dirty. The technician told us it was because of the age of the carpet and it is where the chair is placed. A few days after the carpets were cleaned, my husband put some of the Zerorez cleaner that we had bought in the past on a rag and wiped down the area. It did reveal that all the dirt was not removed! We have also noticed spots remaining on some bedroom carpets. Lastly, in some rooms the area of the carpet where it meets the walls are not very clean.

Report a concern   September 18, 2013 — Rated 5 out of 10 by K.J. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

i did not see a difference between this process and other carpet cleaners. the tech was great and he spent a great deal of time on the job, but the equipment didn't clean as well as i'd hoped. he removed all visible dirt, but when i ran a white towel over the carpet it came up filthy. probably just the nature of the beast, but i'll try a different process next time.

Report a concern   September 18, 2013 — Rated 10 out of 10 by K.R. Zerorez Jacksonville
What do you like about our products and services?

That they are natural and not harmful to pets.

Report a concern   September 18, 2013 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

always friendly and willing to do extra service if needed

Report a concern   September 18, 2013 — Rated 10 out of 10 by C.R. Zerorez Jacksonville
What do you like about our products and services?

Quick and courteous service.

Report a concern   September 17, 2013 — Rated 10 out of 10 by S.C. Zerorez Jacksonville
What do you like about our products and services?

Aside from our carpet looking almost new again, the drying time was minimal.


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