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based on 26428 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean cut employees. Safe cleaning method
Professional. Always do a wonderful thorough job and the price is always right. The best I have eve used and will continue to doso. I do recommend Zerorez to all my firends.
Friendly, knowledgeable service and thorough job.
A little disappointed with stain removal
Excellent service!
The tech was amazing. The only issue is that all the stains didn't come out. I understand if the old stains didn't but some of the new ones I expected to
Technician was on time, explained the process and worked efficiently.
Professional courteous staff, performs work in timely manor,was able to get stains out, called day prior to confirm appointment and when he was on his way to my home.
Only thing is if I had know the truck would have burnt my grass I would not have let zack park in the kaen😝
Greener options. Self contained. Brad was very courteous prompt and professional.
Friendly, timely and excellent cleaning.
The office staff is always so easy to work with and if you need to change an appointment they work with you with no hassle!!!
Everything! The young man who provided the service was very professional and excellent in every way.
The technicians are always very professional and polite. The cleanings come out as expected. I am not high pressured on an upsell of additional services.
Friendly, knowledgeable, did a good job.
The carpets look almost exactly as they did before zerorez came to clean them. Extremely disappointed in how they turned out. The technician tried to convince me that my carpet were worn and the fibers were "greyed". After he left, I pulled out my Bissel Big Green machine and cleaned one spot that he said was too worn. I was able to clean it like new and the water was black. How am I able to do a better job than a professional with professional equipment? I feel like I wasted $210. How can you make things right? One of two ways: Offer me a full refund, or send someone back to redo the carpets, but get them clean. I would be happy to demonstrate to the technician how I am able to clean them better with my Big Green machine so they can see that I am not lying. I don't see how I am the only person with this problem. My house is very clean and my carpets are in good condition and are a normal neutral color. There are normal high-wear spots from foot traffic.
My carpet looks and feels brand new. I'm very pleased. My service technician, Mitchell Taylor, is an asset to your company.
Good service and natural product
Service was great.
Corners were not cleaned...and the whole cleaning was completed in less than 30 minutes which they told it will take between 2-3hrs atleast its not even near ..for 3 rooms and 15 stairs..stair corners were not even touched..3-4 spots were cleared and some were not removed since they were hard stains which is slightly acceptable...overall looked more like a decent clean apart from the above..i might not recommend to others kater..thanks
Everyone I dealt with at Zerorez was courteous, knowledgeable, and professional. Zach arrived in a timely manner, to care to protect my woodwork, and floors and did a wonderful job cleaning my rugs. With ceiling fans my carpet dried within six hours of being clean. This was the 3rd time Zerorez has cleaned my carpets and every time has be a great experience and I definitely plan to keep on having them clean my carpets.
No residue left after carpet was cleaned.
I had to point out to Robert that there were spots in corners of the tile that were not clean. He said the machine would not reach the corners so he would have to do it by hand. I came home to find several other spots missed. I called the office at 4:20 PM, your recording said you closed at 5:00. I never received a return call back. I gave you three homes next door to each other. They ruined my Daughter-N-Laws hard wood floor and My Daughter's carpet. There is suppose to be a manager in the area Monday. I would like to show him my $1300.00 cleaning job I received. My Son's house was $700.00 and I am not sure how much my Daughter paid you guys but we are very unhappy with the results. I especially feel I was overcharged as I had less done and paid more? Please contact me ASAP. Sharon Hogan Phone number removed.
Technician was very thorough and removed any trace of pet odor...
They do a great Jacksonville job. The service is always great
The rep you have working for you are fabulous b
Cory was awesome helpful and professional, he did a awesome job on my carpet.
Quick dry time. Staff was friendly and helpful
Friendly employees, quality work.
Technician was great, took the time to pay attention to detail and very personable.
Good job Still have some water in carpet after 24hrs though