Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29098 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 16, 2017 — Rated 10 out of 10 by N.L. Zerorez Jacksonville
What do you like about our products and services?

Amazing individuals working for the company. Always pleased with their expertise.and honesty.

Report a concern   November 16, 2017 — Rated 10 out of 10 by M.D. Zerorez Jacksonville
What do you like about our products and services?

Chemical free cleaning! The results are amazing!

Report a concern   November 16, 2017 — Rated 10 out of 10 by T.M. Zerorez Jacksonville
What do you like about our products and services?

Ben was terrific and really detail oriented!

Thanks so much.

First name removed

Report a concern   November 16, 2017 — Rated 10 out of 10 by T.A. Zerorez Jacksonville
What do you like about our products and services?

On time & completed the cleaning without any issues.

Report a concern   November 16, 2017 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

See the letter sent to Mr. Dave Bennion from RADM Name removed,

Report a concern   November 16, 2017 — Rated 10 out of 10 by A.B. Zerorez Jacksonville
What do you like about our products and services?

polite, professional and cooperative

Report a concern   November 16, 2017 — Rated 10 out of 10 by L.M. Zerorez Jacksonville
What do you like about our products and services?

The techs are great- it makes a huge difference when you feel you can trust them! They are very thorough.

Report a concern   November 16, 2017 — Rated 10 out of 10 by K.S. Zerorez Jacksonville
What do you like about our products and services?

My carpet is sparkling clean, the best cleaning ever. Your tech man was verpolite and helpful.

Report a concern   November 15, 2017 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

The technician was thorough in explaining what was going to be done, got right to it after checking out each room, not wasting any time; said what the cost of each item would be; answered questions I had about some of the other services; and the rooms smelled so nice. The technician was very courteous and friendly.

Report a concern   November 15, 2017 — Rated 10 out of 10 by W.R. Zerorez Jacksonville
What do you like about our products and services?

I like the consistency of your advertisement,you deliver what your company promote.

Report a concern   November 15, 2017 — Rated 10 out of 10 by B.J. Zerorez Jacksonville
What do you like about our products and services?

Cost effective, professional service and well done

Report a concern   November 15, 2017 — Rated 1 out of 10 by T.N. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I had a sofa and love seat cleaned. The technician was very nice which is why I gave one star. Otherwise I was really disappointed with the end result. The technician didn’t even touch the bottom of the cushions and the back of the sofa. He did however clean those areas on the loveseat. I only noticed that these areas were missed after the technician left. I then inspected the rest of the areas and found multiple spots that still appeared dirty. I immediately called to express my disappointment and was told that the technician that came out was relatively new which could be why he didn’t do a good job. She then said she can call him and send him right back over. I asked if someone with more experience can come out or assist him to help him improve. The lady said she needed to check the schedule and that they were booked up so she wasn’t sure how quickly someone else could come out. She told me she’d call me back after she looks at the schedule. About 30-40 minutes later, the original technician came back, without a phone call. He was very apologetic and eager to fix what was wrong. I showed him which areas he missed and the stains that didn’t come out. He went over them again but some of the spots still remained so I pointed those out again. He went at it again and was able to get out a majority of the stains. Now that everything has dried, I’m still seeing some areas of staining. I know that everything won’t come out but I was really expecting a better outcome for the price and definitely not worth the hassle and aggravation.

Report a concern   November 15, 2017 — Rated 10 out of 10 by M.F. Zerorez Jacksonville
What do you like about our products and services?

associate was extremely pleasant, very professional and did a great job!!!!!!

Report a concern   November 15, 2017 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

Always on time, very courteous, great cleaning! Thank you!

Report a concern   November 15, 2017 — Rated 10 out of 10 by S.W. Zerorez Jacksonville
What do you like about our products and services?

Professional and courteous service which left carpets fresh and renewed. Follow-up request to reclean 2 rooms was excellent.

Report a concern   November 15, 2017 — Rated 10 out of 10 by B.C. Zerorez Jacksonville
What do you like about our products and services?

It was different to have to move furniture out of the way. But it gives you an idea how clean my carpet has gotten. I'm Impress!

Report a concern   November 15, 2017 — Rated 10 out of 10 by C.B. Zerorez Jacksonville
What do you like about our products and services?

Very professional. They did a great job!

Report a concern   November 14, 2017 — Rated 10 out of 10 by R.A.B.H. Zerorez Jacksonville
What do you like about our products and services?

We have used Zerorez for years. These guys are true professionals and do a fabulous job. Our carpets are 15 yrs. old and look new again when they get done.

Report a concern   November 14, 2017 — Rated 9 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

Courteous, knowledgeable technicians and no residue. Results are always good and long lasting.

Report a concern   November 14, 2017 — Rated 10 out of 10 by G.Y. Zerorez Jacksonville
What do you like about our products and services?

Great job!

Report a concern   November 14, 2017 — Rated 10 out of 10 by K.O. Zerorez Jacksonville
What do you like about our products and services?

everything

Report a concern   November 14, 2017 — Rated 10 out of 10 by D.C. Zerorez Jacksonville
What do you like about our products and services?

Regan did an amazing job. We are in love with the Zero Rez system and you will be our only choice in the future. Job well done!

Report a concern   November 14, 2017 — Rated 7 out of 10 by J.J. Zerorez Jacksonville
What could we do to improve?

Tech spent much time on his cell phone while cleaning our carpets.

Report a concern   November 14, 2017 — Rated 10 out of 10 by S.D. Zerorez Jacksonville
What do you like about our products and services?

the 2 young men you sent were wonderful great service. love the products

Report a concern   November 14, 2017 — Rated 7 out of 10 by R.A.G.S. Zerorez Jacksonville
What could we do to improve?

Bathroom grout could be better

Report a concern   November 13, 2017 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

They work as advertised

Report a concern   November 13, 2017 — Rated 10 out of 10 by B.J. Zerorez Jacksonville
What do you like about our products and services?

I liked that carpet wasn't very wet when he was done. How well it cleaned up. How the carpet felt soft when it was dry not crusty like it has felt before.

Report a concern   November 13, 2017 — Rated 10 out of 10 by D.P. Zerorez Jacksonville
What do you like about our products and services?

Always on time and do a great job.

Report a concern   November 13, 2017 — Rated 10 out of 10 by A.N. Zerorez Jacksonville
What do you like about our products and services?

Very impressed by the detail that was taken. Technician was great!

Report a concern   November 13, 2017 — Rated 10 out of 10 by D.B. Zerorez Jacksonville
What do you like about our products and services?

The carpets turned out great--clean, smelled great, not crunchy or stiff like some other carpet cleaning companies. The gentleman who cleaned the carpets was polite and explained everything thoroughly. He worked really hard to get the stubborn pet stains out of our carpets!


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