Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26434 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 19, 2017 — Rated 10 out of 10 by J.G. Zerorez Jacksonville
What do you like about our products and services?

The carpets were very clean. The serviceman explained everything to me. He was very informative.

Report a concern   October 19, 2017 — Rated 0 out of 10 by M.M. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Area rugs not cleaned thoroughly; bedroom carpet has trail lines left behind from cleaning equipment after drying. Unable to reach company via phone as I was disconnected 3 times while attempting. VERY disappointing, especially when I have also used Zerorez to clean carpets at my place of employment. I would like area rugs recleaned (problem areas) and bedroom carpet recleaned to remove trail lines.

Report a concern   October 19, 2017 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Very thorough and very fast.

Report a concern   October 18, 2017 — Rated 10 out of 10 by S.B. Zerorez Jacksonville
What do you like about our products and services?

Great job. Extremely professional

Report a concern   October 18, 2017 — Rated 10 out of 10 by J.P. Zerorez Jacksonville
What do you like about our products and services?

Cleaning was efficient and fast.

Report a concern   October 18, 2017 — Rated 10 out of 10 by C.J. Zerorez Jacksonville
What do you like about our products and services?

I was very impressed with the cleaning of my bathroom tile and the detailed explanation I was given about the issues we have. I’ve wanted to call for several years but never did until we decided to redo our bathroom. It was definitely worth it.

Report a concern   October 18, 2017 — Rated 9 out of 10 by R.M. Zerorez Jacksonville
What do you like about our products and services?

The technician was a very pleasant young man. he explained the processes used and kept me informed during the entire process. My floors & grout look great and my walk-in shower is like new.

Report a concern   October 18, 2017 — Rated 10 out of 10 by D.B. Zerorez Jacksonville
What do you like about our products and services?

Staff was timely, professional, and tidy. They showed up right on time, told me their process for cleaning and how much the cost would be and left no marks from vacuum hoses or puddles of water. Carpets looked beautiful. This is my second time using Zerorez and will use them in the future.

Report a concern   October 17, 2017 — Rated 10 out of 10 by R.D. Zerorez Jacksonville
What do you like about our products and services?

Guys were very professional and they were very quick - but at the same time they did an amazing job.
Would definitely recommend 👍🏻

Report a concern   October 17, 2017 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

On time, excellent cleaning, professional tech.

Report a concern   October 17, 2017 — Rated 10 out of 10 by L.A. Zerorez Jacksonville
What do you like about our products and services?

Very friendly & did a great job

Report a concern   October 17, 2017 — Rated 10 out of 10 by L.T. Zerorez Jacksonville
What do you like about our products and services?

Very polite young man. He did a great job.

Report a concern   October 16, 2017 — Rated 10 out of 10 by A.P. Zerorez Jacksonville
What do you like about our products and services?

The cleaning was as advertised.

Report a concern   October 16, 2017 — Rated 10 out of 10 by T.T. Zerorez Jacksonville
What do you like about our products and services?

No harsh chemicals and great employees

Report a concern   October 16, 2017 — Rated 10 out of 10 by K.K. Zerorez Jacksonville
What do you like about our products and services?

Job well done. Carpet looks and smells great.

Report a concern   October 16, 2017 — Rated 10 out of 10 by T.F. Zerorez Jacksonville
What do you like about our products and services?

Nice service and staff

Report a concern   October 15, 2017 — Rated 10 out of 10 by J.M. Zerorez Jacksonville
What do you like about our products and services?

Great service! On time and thorough.

Report a concern   October 15, 2017 — Rated 10 out of 10 by T.G. Zerorez Jacksonville
What do you like about our products and services?

We have had you clean our carpets 3x. Our tech, Matt, is very knowledgeable and professional. He was very thorough and spent time ensuring our 15 year old Berber carpets were as clean as possible.
They turned out great! We are very pleased!

Report a concern   October 15, 2017 — Rated 10 out of 10 by P.L. Zerorez Jacksonville
What do you like about our products and services?

Tech did a very good job. I feel your prices are way high especially if you want protective on carpets and tile. I am pleased. My carpets look very clean but I still think your prices are very high

Report a concern   October 14, 2017 — Rated 10 out of 10 by V.D. Zerorez Jacksonville
What do you like about our products and services?

Shaquille was very professional and really cared about how our carpets were cleaned - will recommend folks ask for him as I will - our carpets looked really nice and dried quickly !!!

Report a concern   October 14, 2017 — Rated 5 out of 10 by B.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The technicians were great. We had grit on our tile floor after flooding from Irma. I still feel residue on the floor after treatment.

Report a concern   October 14, 2017 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

The tech was knowledgeable, friendly, and thorough. Love the citrus smell when I walk in.

Report a concern   October 14, 2017 — Rated 8 out of 10 by A.S. Zerorez Jacksonville
What could we do to improve?

Promptness and over the phone quotes. Was quoted $250 over the phone only to be charged $300 when technicians arrived.

Report a concern   October 14, 2017 — Rated 0 out of 10 by B.M. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The person was here for an hour and 10 minutes of it he was talking. There are streaks that look like he went over the surface once and didn't even try to clean deeper. When I mentioned how bad it looked he stayed longer in the last room but never went back to go over the first room or the second room.

I would like someone to come see the job he did.

Report a concern   October 13, 2017 — Rated 10 out of 10 by M.S. Zerorez Jacksonville
What do you like about our products and services?

I was very satisfied with the overall service. Thank you so much, will recommend to everyone on Naval Air Station Jacksonville, and Mayport as well.

Report a concern   October 13, 2017 — Rated 10 out of 10 by N.P. Zerorez Jacksonville
What do you like about our products and services?

The smell of the product, and the promptness of the technician.

Report a concern   October 13, 2017 — Rated 10 out of 10 by M.M. Zerorez Jacksonville
What do you like about our products and services?

Nicest people. Best product

Report a concern   October 13, 2017 — Rated 10 out of 10 by J.A.W. Zerorez Jacksonville
What do you like about our products and services?

Very professional technicians and they work hard to remove most stains.

Report a concern   October 13, 2017 — Rated 10 out of 10 by R.A. Zerorez Jacksonville
What do you like about our products and services?

Price

Report a concern   October 13, 2017 — Rated 10 out of 10 by W.P. Zerorez Jacksonville
What do you like about our products and services?

Zerorez Always does an excellent job for me and the clients I refer to you. As a local Realtor, my clients really rely on the service people I refer to them. I have never heard anything negative when they have used you all! Thank you Zerorez, my reputation is on the line!!!
Sincerely,
Name removed
Berkshire Hathaway Home Services


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