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26434 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Area rugs not cleaned thoroughly; bedroom carpet has trail lines left behind from cleaning equipment after drying. Unable to reach company via phone as I was disconnected 3 times while attempting. VERY disappointing, especially when I have also used Zerorez to clean carpets at my place of employment. I would like area rugs recleaned (problem areas) and bedroom carpet recleaned to remove trail lines.
Very thorough and very fast.
Great job. Extremely professional
Cleaning was efficient and fast.
I was very impressed with the cleaning of my bathroom tile and the detailed explanation I was given about the issues we have. I’ve wanted to call for several years but never did until we decided to redo our bathroom. It was definitely worth it.
The technician was a very pleasant young man. he explained the processes used and kept me informed during the entire process. My floors & grout look great and my walk-in shower is like new.
Staff was timely, professional, and tidy. They showed up right on time, told me their process for cleaning and how much the cost would be and left no marks from vacuum hoses or puddles of water. Carpets looked beautiful. This is my second time using Zerorez and will use them in the future.
Guys were very professional and they were very quick - but at the same time they did an amazing job.
Would definitely recommend 👍🏻
On time, excellent cleaning, professional tech.
Very friendly & did a great job
Very polite young man. He did a great job.
The cleaning was as advertised.
No harsh chemicals and great employees
Job well done. Carpet looks and smells great.
Nice service and staff
Great service! On time and thorough.
We have had you clean our carpets 3x. Our tech, Matt, is very knowledgeable and professional. He was very thorough and spent time ensuring our 15 year old Berber carpets were as clean as possible.
They turned out great! We are very pleased!
Tech did a very good job. I feel your prices are way high especially if you want protective on carpets and tile. I am pleased. My carpets look very clean but I still think your prices are very high
Shaquille was very professional and really cared about how our carpets were cleaned - will recommend folks ask for him as I will - our carpets looked really nice and dried quickly !!!
The technicians were great. We had grit on our tile floor after flooding from Irma. I still feel residue on the floor after treatment.
The tech was knowledgeable, friendly, and thorough. Love the citrus smell when I walk in.
Promptness and over the phone quotes. Was quoted $250 over the phone only to be charged $300 when technicians arrived.
The person was here for an hour and 10 minutes of it he was talking. There are streaks that look like he went over the surface once and didn't even try to clean deeper. When I mentioned how bad it looked he stayed longer in the last room but never went back to go over the first room or the second room.
I would like someone to come see the job he did.
I was very satisfied with the overall service. Thank you so much, will recommend to everyone on Naval Air Station Jacksonville, and Mayport as well.
The smell of the product, and the promptness of the technician.
Nicest people. Best product
Very professional technicians and they work hard to remove most stains.
Price
Zerorez Always does an excellent job for me and the clients I refer to you. As a local Realtor, my clients really rely on the service people I refer to them. I have never heard anything negative when they have used you all! Thank you Zerorez, my reputation is on the line!!!
Sincerely,
Name removed
Berkshire Hathaway Home Services
The carpets were very clean. The serviceman explained everything to me. He was very informative.