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based on 28886 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very timely and friendly. How carpets buckled, but thankfully they recovered. Great job cleaning and what we liked most...not so wet
There was a track on the floor from the hose and a few water spills.
Dale was super friendly and very informative.
Quality service cleaning by courteous technician receptive to homeowner’s trouble areas
Best carpet cleaning ever !!
The carpeting came out really clean. Mitchell was very nice and polite. He did a great job. Thank you so much.
We were very pleased with Zerorez employees. They did an excellent job cleaning our carpet and sofa. I will definitely recommend Zerorez.
Technician was knowledgeable and professional. Service was great!
Fast service, absolutely no residue left on carpet. I’m a repeat customer and will use this service every time. Technicians are friendly, professional and efficient. I can’t recommend Zerorez enough. You won’t regret scheduling with them.
Polite. Efficient. Showed care for house. Priced as quoted. Did a great job. Your service tech is a great asset to your company
Technician was friendly, good listener, hard worker, knowledgeable. He called when he was on his way. Worked diligently while here. He had good suggestions and left with carpet looking and smelling nice and clean.
My tile floors and grout look so much better! Amazing how dirty grout can get.
Very friendly knowledgeable young man. Did a great job. Got stains out that were the for over a year. Keep up the good work.
Our technician was friendly and professional. My grout looks so much better!
Technician arrived on time, was clean and carpets looked great.
Honestly the tech was a little talkative and really made a mess of by baseboards. I feel he was way aggressive with our furniture.
I really appreciate the feedback. I'm so sorry for the inconvenience, but I'd like to talk to you about your experience and see if we can get a technician scheduled to come out and clean those baseboards. Please give me a call at 904-287-5727, so we can get that taken care of for you.
Thank you!
Becky
Efficent, did the job in a timely manner, and cost is great.
Jennifer
Friendly, prompt service and very effective products!!
Great products- all tough stains were removed. Tech was prompt and stayed the extra time to ensure it looked beautiful . This is our 3rd time using Zerorez - would recommend to anyone.
The thoroughness.
efficiency, courtesy, carefulness with my possession,effectiveness ,knowledge of your employees
All the add on charges greatly increased the advertised price.
Thank you for letting us know about your experience. We really appreciate your feedback. We're providing our customer service representative with additional training, to make sure every customer receives as accurate an estimate as possible when scheduling a service. Please feel free to call me at 904-287-5727 if you'd like. Thank you, again.
Becky
Reagan was punctual, polite, explained everything he would do and worked quickly. He managed to remove some very bad pet stains and treated them for odor. The carpet looks like new.
This is the second time I have used Zerorez and I will always use them.
Great service at a reasonable price!!
Service and products were really good.
The carpet didnt come as clean as we thought it would. It's long carpet and only the tips came clean.
Our tech was very nice and worked hard though.
Thanks for talking with me today! We're looking forward to seeing you at your reservice this week. If you have any questions before or after that, please feel free to call me at 904-287-5727.
-Becky
Your technician, Colin, was timely, very professional and did a great job!
My carpet seems to have a lingering smell of dog and it never had that smell before.
Great servie , friendly staff
Job well done