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26441 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You did what you said you would do, when you said you would do it.
That is rare these days.
This technician listened, REMEMBERED, and addressed our needs and did so thoroughly, effectively, and respectfully (protecting corners and preventing overspray). This location has a long history with us because we have always found them professional, dedicated to quality service, and, on the very few occasions required, promptly responsive.
Starting with the call to set up the appointment every part of this process was easy. Your office staff and technician were both professional, knowledgeable and helpful. Our carpets have never looked better.
Your process is great, knowledgeable technicians and great customer service
The technician was on time, did a good job and carpet looks very clean.
I like the stain remover spray that was applied after the carpet was cleaned. It helps protect the carpet from future stains soaking into the carpet. Very helpful!
Brad did a through job and he took the time to explain everything about the products being used.
He was on time and did a great job.
Courteous, on time, called ahead, and carpet looked great!!! Very good process from start to finish!
Your technician Tanner did an excellent job!
Carpet was very clean and tech was very professional.
Representative was very personable and helpful
The technician that was here did a great job. Do what it takes to keep him happy because he loves working for your company and is such an”people” person .
Professionalism and reliability
We have always had great results with your cleaning services. However, I must say that on Saturday the result for the spot cleaning was not good. I don't know if we should have another treatment because the spot is very hard to get out. Our dog vomited a grassy substance. She did it again on Sunday and I tried to get out the spots and I didn't get a good result either.
No additional charges to work on stains. Excellent customer service
Great service!
The technicians were on time, friendly, and tidy. They thoroughly cleaned the stained and soiled carpet in my new home and did an excellent job getting all the dirt out of the tile and grout in the kitchen.
Our cleaner Ben was very knowledgeable and thorough
Great job, quick work, very considerate making sure that i was satisfied and knew what was happening.
Best in class. No other service provider can the meet the level of professionalism and obviously results speak for themselves.
Good job cleaning carpet.
Our technician was excellent. He did a great job and explained everything he did.
Reagan was our technician. He did an excellent job! He is very personable and professional! We’re so happy with the results!
Thank you Zerorez Jax!
Great job as always. Mitch was excellent!!
This is the second time I have used Zerorez. I am a satisfied customer.
Very professional and did a good job. I have very thick carpet. It did over a day to dry but at least it did not have the mildew smell. I have had problems cleaning it in the past and taking so long to dry! I had my area rug clean and watch the magic of the dark flowers be bright again! Amazing. The guy that clean it was very nice.
Mitch was neat, told me what he was doing and what to expect. The results were excellent. I was impressed! He was on time and his estimated time of completion was correct. Very nice, very friendly.
Zero Rez has the best price, technology, and technicians! Flawless
We have used Zerorez several times to clean our carpet and have been totally satisfied each and every time. The technician has always been on time, courteous and extremely professional. Our carpet looks and smells (we have a pet) fantastic!