Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26439 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 22, 2020 — Rated 10 out of 10 by D.D. Zerorez Jacksonville
What do you like about our products and services?

Mitch was so awesome!

Report a concern   January 22, 2020 — Rated 8 out of 10 by C.D. Zerorez Jacksonville
What could we do to improve?

Information regarding the effect cleaning can have on grout stain, ahead of time, would have been helpful.

Report a concern   January 22, 2020 — Rated 10 out of 10 by Christy Lawrence Zerorez Jacksonville
What do you like about our products and services?

I was refered to Zerorez by my neighbor. Mitch was very friendly and my grout is so clean, I didn't even know it was white before. He was very personable, and gave me good suggestions to help take care of my carpets in between cleanings. I like that I was able to add on additional areas once I discussed with the technician. From the ease of booking, the great prices, friendly service, and amazing work done, will recommend to my friends and family.

Report a concern   January 22, 2020 — Rated 9 out of 10 by Eleanor Smith Zerorez Jacksonville
What do you like about our products and services?

Very professional and good cleaning.

Report a concern   January 22, 2020 — Rated 10 out of 10 by M.S. Zerorez Jacksonville
What do you like about our products and services?

.

Report a concern   January 22, 2020 — Rated 10 out of 10 by S.S. Zerorez Jacksonville
What do you like about our products and services?

So far, so good.

Report a concern   January 22, 2020 — Rated 10 out of 10 by J.A. Zerorez Jacksonville
What do you like about our products and services?

Dale was awesome! Not only did he ask lots of great questions in order to understand my cleaning needs, he set expectations including the approximate time it would take to do the cleaning and after care. I shared with him my budget for the cleaning and he helped me make the best choices within that budget. I really appreciated all that he did. My carpet looks great and the pet accident smells/stains are gone. I'm very pleased and would highly recommend your company to others.

Report a concern   January 22, 2020 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

very professional and thorough

Report a concern   January 22, 2020 — Rated 10 out of 10 by Y.G. Zerorez Jacksonville
What do you like about our products and services?

Good job. Clean carpet. Spots gone.

Report a concern   January 22, 2020 — Rated 10 out of 10 by Janice Utter Zerorez Jacksonville
What do you like about our products and services?

Brad was the most professional Tech we ever had!

Report a concern   January 21, 2020 — Rated 10 out of 10 by Suzy Smith Zerorez Jacksonville
What do you like about our products and services?

Loved the service! Our carpets look amazing. The set up was easy and even called to let us know when they would be there.

Report a concern   January 21, 2020 — Rated 4 out of 10 by M.L. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The grout under the window in my kitchen still looks dirty like that particular strip of floor didn’t get cleaned at all (large kitchen). Pricing seems to be made up on the spot, pulled out of thin air, a discount was thrown in here and there if I’d do any extra service, etc. most upset about all the money I spent on tile cleaning to not have one area look clean.

Report a concern   January 20, 2020 — Rated 10 out of 10 by M.H. Zerorez Jacksonville
What do you like about our products and services?

Thank you for coming and taking out the smell in our carpet. It is much better now.

Report a concern   January 20, 2020 — Rated 10 out of 10 by S.B. Zerorez Jacksonville
What do you like about our products and services?

Exceptional customer service! Rugs looked as good as new.

Report a concern   January 20, 2020 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

Friendly associates; great carpet cleaning process!

Report a concern   January 20, 2020 — Rated 10 out of 10 by Tyler Ratay Zerorez Jacksonville
What do you like about our products and services?

Austin C. with Zerorez did an awesome job on my tile! He was professional, efficient, and my tile looks brand new!

Report a concern   January 20, 2020 — Rated 10 out of 10 by S.P. Zerorez Jacksonville
What do you like about our products and services?

Excellent cleaning service

Report a concern   January 20, 2020 — Rated 9 out of 10 by L.W. Zerorez Jacksonville
What do you like about our products and services?

They did a great job

Report a concern   January 19, 2020 — Rated 10 out of 10 by R.S. Zerorez Jacksonville
What do you like about our products and services?

Brandon did an excellent job cleaning my carpet and tile. He explained to me about how it works and the way it cleans with water and temperature was used. He was very professional and very nice. I will recommended the business to family and friends.

Report a concern   January 19, 2020 — Rated 10 out of 10 by Caitlin Vickers Zerorez Jacksonville
What do you like about our products and services?

Ammons did a fantastic job! He was very respectful of our home and gave us information throughout the whole process of our services! We have used Zerorez for years and we will continue to do so in the future!

Report a concern   January 19, 2020 — Rated 9 out of 10 by C.D. Zerorez Jacksonville
What do you like about our products and services?

came on time. Carpets came out very clean.

The only downside was I thought the carpets would be drier when they were finished.

Cleaning was finished at 3:30, but it took way more than 8 hours to dry all the way.

Report a concern   January 19, 2020 — Rated 5 out of 10 by R.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

It took about 3 hours to finish a small job. I recommend you send more than 1 employee.

Report a concern   January 19, 2020 — Rated 10 out of 10 by Sara Mahone Zerorez Jacksonville
What do you like about our products and services?

Great service and fantastic results!

Report a concern   January 19, 2020 — Rated 10 out of 10 by A.V. Zerorez Jacksonville
What do you like about our products and services?

Fast, friendly, professional technicians and amazing results

Report a concern   January 19, 2020 — Rated 10 out of 10 by N.W. Zerorez Jacksonville
What do you like about our products and services?

The young man that came out to clean our carpets was very professional and the price was not over the top.
I have to have my carpets cleaned this weekend at another location and your services are not available there or I would use you.
I had to call Stanley Steamer.
Again I will calling again in the future when I need carpets cleaned in the future.

Report a concern   January 19, 2020 — Rated 10 out of 10 by D.N. Zerorez Jacksonville
What do you like about our products and services?

We have a light Commercial tile and it was very hard to clean. After cleaning we had a few places that places that showed up with better lighting. Zerorez had no question ask and came out to clean the spots. We have had other companies out and have not done this good of a job.

Report a concern   January 18, 2020 — Rated 10 out of 10 by C.H. Zerorez Jacksonville
What do you like about our products and services?

Good customer service

Report a concern   January 18, 2020 — Rated 10 out of 10 by L.K. Zerorez Jacksonville
What do you like about our products and services?

How fresh and clean our floors and home looks and smells

Report a concern   January 18, 2020 — Rated 10 out of 10 by Nikki Beckham Zerorez Jacksonville
What do you like about our products and services?

Technician was very knowledgable, explained exactly what he was going to do, where and why. Very helpful giving me suggestions on reducing further damage to my carpet due to boys and a dog!

Report a concern   January 18, 2020 — Rated 10 out of 10 by S.Y. Zerorez Jacksonville
What do you like about our products and services?

our consultant did a fabulous job!


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