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based on 26439 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not by the fault of the technician that came out, but I was misquoted on the price of the cleaning of my sectional. When he arrived, he addressed it would be $100 more than what I was quoted for. I had explicitly explained on the phone while making the appointment that I had an L shaped sectional with a chaise lounger on one side. I also explained that we had a very small area of tile in our kitchen and both baths, reiterating the small square footage. She assured me that the areas would be measured upon arrival for the appointment, and made no mention of minimum square footage requirements. When the technician arrived and mentioned the increase of the couch, I declined the could service. He then measured all areas with tile and grout, and said that I did not meet the minimum square footage requirement, and would pay the minimum $129 regardless of the amount of service. I am not happy with the poor outline of pricing and quoting, the pre-treatment residue left in the corners of the area that were cleaned, and a large wet ring left on a sisal rug (where the round cleaning machine was left sitting while other materials were being put away). The technician was polite, arrived early, and did apologize for the pricing miscommunication.
Great service ! Very professional, quick , and knowledgeable staff.
We have used Zerorez to clean our tile and grout twice and had our grout sealed once as well. They also cleaned all of our carpets the last time they were here. The difference is definitely noticeable - the floors look almost new again. We have had two different technicians and both were professional, friendly and respectful of our home. Highly recommend and will use them again!
Super nice technician (Kevin?). Did a great job. Knowledgeable and super friendly.
Technician was great
Quick Response professional and reasonable. Thank you
Tech was on time , informative , efficient and did a great job on our area rugs
Very professional and did a great job!
Service was great and people who perform the service do a great job.
Quality, Responsive and Courteous Service.
They are always thorough and punctual, the technicians are always very nice and professional.
The carpet looked good until it dried . All the areas that were treated cane back . Probably could have benefited from a little more attention to traffic and stained areas . Thanks
I have been using Zerorez for years because of multiple pets. It’s good for me, my pets and my carpets.
I already wrote a note
My carpets looked amazing after the service was completed, and Brad was an amazing technician! He was very nice and sociable.
Great job cleaning my carpets. Look like new.
Colin did a great job on our carpet. He was very professional and polite. We will definitely call ZeroRez again.
They did a good job on cleaning our couch. I would definitely recommend them. No residue left!
Did a good job, but needs to come back for a couple things.
They work!!
Have used zerorez many times.
Always on time and polite . Do a great job
The people
Our carpets look beautiful, there is no more pet odor & the tech was great, fast & very thorough.
I received an appointment very quickly and the carpet cleaner was on time and very professional.
Professional and courteous service providers.
I was very impressed with the way the technician Gerrard handled himself. He was very professional and respectful and polite, as well as very informative about the product and the whole process.
I was also very amazed at how the product was able to remove all the stains and marks that was on the carpet. The carpet was looking fresh and clean when it was all done and it did not take very long for the whole carpet to dry.
I am very satisfied with the results and would definitely recommend Zerorez.
Excellent responsiveness, on time, professional and fantastic results!
Technician was very professional , he did a super job. Mitchel
great job !!!
Great communication and easy to get an appointment. I’ve been stood up by workmen from other companies before, but because of the reminder texts and emails, I knew they were coming!