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based on 83375 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Reveal your $25 service charge up front - we would have used your service anyway. You used to do this, and I admired you for it.
Our carpet technician was very nice, but one coffee stain he said came out did not come out.
Pablo was a wonderful communicator and extremely professional! The carpet looks amazing!
In the past, have always been pleased with Zerorez cleaning my carpet. Had one bad experience with a cleaning (was not please with the cleaning job); however at no charge, Zerorez sent another person out to reclean my carpet and I was very satisfied.
The technician was polite and professional. However, the cleanliness of the carpets was not that great after he was done. There were many spots and areas that were not cleaned well. I do not feel he spent enough time on the higher traffic areas other areas.
I have used Zero Rez for several years and never had an issue with spots returning or carpets not being throughly cleaned.
Good work!
The tech was efficient and professional. The carpet dries so fast. Don’t have to worry about my dogs inhaling chemicals. No slimy chemical residue - just CLEAN!
My 25 year old capeting looks like new! The technitian, Alberto Camero, knows how to operate the equipment really well. He got out spots that previous carpet cleaners didn't. I hightly recommend your company and Alberto!
The young man that cleaned my carpet was professional and very nice. I feel he did his best on my floors. I want him back again in the future.
Diamond was awesome! Polite, on time, careful and my carpets look great!
Carpets are left soft and incredibly clean.
Joseph was professional and easy to work with. He shared details of the cleaning and worked with us on the pricing. Highly recommend ZeroRez!
My couch looks that same, it does not seem like it was cleaned at all
I wanted the 3 room $99 special with a 4’X5’ area special treated for dog pee. Guy quoted me almost $600! I then said I would like whatever the guy months prior did cause it was only a little over $300 and there was no way I would pay $600. He then said well the guy took off the $99 special price and so he would as well and then he would take this off, move this around, yada yada and got it down to $388. Didn’t end up taking off the $99 and $400 was still crazy to clean such a small area. I will NEVER use this company again. I’ll stick with small locally owned, reasonably priced companies.
Always on time, communicative, personable and professional. Julian was outstanding!
Hello,
My name is Ashley and I had the pleasure to meet Mr. Julian Avila. He was a blessing! He was so knowledgeable and explained in detail to my husband and I what was going on with our sectional. Mr. Avila was able to give us a resolution for our pet stains and now our couch looks like brand new!!. Definitely appreciate his professionalism and knowledge. Thank you for having a great employee like Mr. Avila. My husband and I will be referring him to other family/friends and using him for future cleanings. Have a blessed day!!!
Your technician was very professional
The carpet was no cleaned well. I don't think they spotted it. I do not think they were there even an hour. I will not be using you again.
The carpet upstairs including the staircase smell musty. I thought it would settle after a few days but unfortunately it has not.
Happy with the service. Tech was very friendly and knowledgeable.
George Williams was on time and worked very hard to get our carpet clean.
It looks so clean….thank you…
Reliable. Available timely. Arrived before scheduled time. Professional people.
John and his assistant were very professional and efficient. Would highly recommend them to anyone needing upholstery and carpet cleaning!
Our tech, William, was super nice, friendly, thorough, dedicated to doing an awesome job and he did. He called before he came, the showed up promptly, and ready to work. He explained how the process worked and even information about the company. He covered all spots with spot remover and then proceeding to clean the carpet. It smelled so nice and clean and you could watch the difference in the carpet as he cleaned it. They had a great special on the price and we are completed happy with the outcome. When I was looking for a carpet cleaning company both my husband and my brother told me to call Zerorez after they heard of them on the radio, and I am so glad I did. I have already recommended them to my brother and will to others. Thank you William and Zerorez for a great technician that enjoys his job and excels at it and the company for a great product and service.
Fast and efficient. Your technician was very helpful
Professional staff- clean carpet
We have relied on Zerorez to keep all our flooring looking good for about 11 years now! Wouldn't dream of using any other service.
Tech did a great job, professional, helpful, and knowledgeable.
Great customer service! great carpet cleaning!
Excellent service very knowledgeable technitian