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based on 83988 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quality of service was not what I expected. Listening to your commercials I thought you were top service. I know some smaller companies with way better service. Also tech came by and slept for an hour in front of the house in his van. I won't be using yall anymore. You made me look bad in front of my wife, because I spoke so highly of yall. You talk a good game on your commercials but you don't back it up. Thanks but no thanks.
My carpets get and stay clean for a long time.
It was fast, dried quickly & removed stains.
The tech was awesome! Polite, Friendly, Cooperative, prompt! Operators easy to work with & understand. Carpet looks & feels great! ~New Home Hunters Inc Realty of Collin County, TX
Heard great things about Zerorez. My Sister used them and her kitchen tile looked fabulous! I purchased an older home and carpet needs to go soon. But with moving expenses, decided I would have it cleaned before moving in and tile areas steamed. Randy did a great job! It looked 100% better and smelled fresh.
My appointment time was 330-530.
I called when that time passed to find that the tech was delayed.
I took off 3 hours early to be home at 3:30. I get paid hourly, a costly loss for me.
I made it clear that i had to leave by 6:40.
The tech showed up at 6:40.
I had to scramble 3 friends to get children picked up and get meds from the pharmacy before they closed.
I understand the techs are required to go over certain information and options, but by that time all I wanted was for the tech to register my rug and leave
I don't recall the web site indicating that rug footage is figured by linear footage. My rug is round. So, after all this the tech told me the price is more expensive. This rug cleaning was already not accounted for in my budget. Being told it is was more expensive made me want cry.
Lastly, When you know you are hours late, you should offer the client some compensation
for the inconvenience. I got a thank you and a survey.
The young man named Chris Jones was wonderful. The carpet is just like new.
The technician was wonderful. Very sweet and personable.
Randy was great. Very nice, on time, and got the job done.
Great service
I really like the cleaning of the carpet and chair. Fabian, the technician,is the best! He is thorough and knows how to clean well. I appreciate his work ethic. I wish all technicians would be like Fabian!
Zero residue left in carpets
Spots still on my carpet
Prompt, professional service
The carpets did not come as clean as we expected. They arrived at 1:04 and were through at 1:42 which is not enough time to thoroughly clean carpet in 5 rooms and a hall. I checked our camera on the time. We have had people come in and spend two hours cleaning. When you cleaned our carpets in August I was very pleased.
Service and professionalism
Great! Anthony was my tech. He told me every step of the way how was going to proceed. Kudos to Anthony!
The fact that you ensure your Customers are highly satisfied with your services is commendable.
Clean carpets
We were given a timeframe of 10-12, but the technician didn't arrive until after 2pm. Our technician, Torrence, was very nice and did a great job. But the timing was a bit of an issue for us.
Zerorez did an outstanding job on our floors.!!! The box which you are wanting me to check off. I would gladly check it if you are willing to pay me for giving you my approval publicly because I paid you to come in to do my floors.
Fresh, healthy aroma throughout our home. Service was great.
No....to publicly sharing my name....Absolute NO.
Good, prompt and does what they say they will do.
The technician was really great and clearly an expert in the field. Thanks
Love the way the carpet looks and feels after being cleaned. Our technician (I'm sorry but cannot remember his name) was WONDERFUL! Will always use Zerorez!
All natural and pet safe. No soapy residue.
I like your services i have use your services for the last 5 years. My home is only 5 years old.
Randy came out today to make it right on the ceramic tile cleaning. He did an awesome job. Wish the first technician would have just done what was advertised. Since you did make it right I will definitely use Zerorez again.
Efficiency of Chris, completed in a timely manner, cleanliness of carpet upon completion, non-offensive odor during cleaning, very accommodating, reasonable price.
Every time I call you team does excellent work !!