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based on 83988 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Pricing that was given over the Phone and what was actually Charged for the Rug Cleaning was a big difference!
You make it sound like dug a Rug Cleaning Desk but when the Rug Cleaners get here they nickel & dime you on all these Extras that you end up paying way more than you wanted or expected.
Come in, clean the rugs No matter what you Encounter at a fair Price, no Surprises!
I like the method and product.
Courteous
Efficient
Very satisfied with cleaning.
Great technician
Tile cleaning was amazing. Carpet as well was cleaned.
Usually everything is great. It took community nag back because the carpet had stripes in it. Also they told me between 8 and 10 then they called my husband and told him 10. My number was the number I told them to use. As it was I got up at 6:30 to get things ready for him and he shows up at 10:35. If you put me in 8 to 10 you need to contact me to change it
Hello! First off, THANK YOU Tyler!! I received wonderful service, Tyler was courteous, a great communicator and resolved the errors with my invoicing right away. We are so happy with his work done in our home!
I was referred to ZeroRes form a neighbor and am more than happy to forward more recommendations to your company! Thanks again!
First name removed G
Professional and knowledgeable cleaners. BUT what I am upset about is that I can’t ever get a receipt.
What did I like best?...Frankie is what I liked best...Professional, productive and courteous.
They did a great job and answered all of our questions. They were very knowledgeable.
Excellent job
Carpet cleaning price was good but tile cleaning seemed high.
I have used zero rez for several years. They do a good job but will come back if they mess up.
The fact that my carpets cleaned up well and y’all were running a great special.
Ive used zerorez multiple times and while your techs are very nice polite etc I dont feel as though the actual cleaning is thorough.my first couple experiences with then were great. But I had zerorez come out in November and was so disappointed that the tech had missed areas of carpet and I felt the tile in bathrooms looked no different than before he cleaned. When i had a tech clean kitchen tile a year ago I thoughg it looked superb. But was disappointed in Novembers services. Then a tech came out this week. He was very professional but I dont feel as though he was trained enough to handle cleaning our sofa. 1) water leaked or somehow sprayed all over the floor needing 5 towels to sop up water 2) he didn’t understand how or why it happened 3) he did not continue to clean remainder of sofa. My guess he was afraid it would happen again. I must say he was extremely apologetic and professional but I would’ve rather him state the mistake and offer to have someone come back and clean sofa. I didn’t realize the sofa was not complete until after he left. It seemed the machine was not working? I dont know. He didnt charge me for cleaning (not cleaning) the sofa thankfully. Then he mentioned someone stole the invoice from his truck which I found odd. So after 2 sub par experiences with Zerorez I dont think we will try again. I will need to find anothee company to finsih the job
The courteous technicians, clean carpets that dry in a timely manner, and the fact that I can depend on the technicians arrival at the time promised.
Fast, easy appointment scheduling online. Super good work!
i was originally invoiced for $132 that included cleaning countertops. My wife was charged $292. Somehow to wipe down counters(which were clean already) and to put sealant on a small kitchen was and additional$160. I could maybe understand if you buffed it out but it wasnt. There was nothing on website that said it would charge by foot for counter tops. It was an addition to the deal being run and was supposed to be a $15flat rate. I will NEVER use your service again, and plan to file a complaint with the BBB and the FTC for FALSE ADVERTISING
It was nice and quick and my carpets were clean and I could walk on them within hours.
Oh no. Sorry I didn’t have my glasses on. I thought that was. A 10. Great job
I am happy with your level of customer service. Your mission to make sure your customers are pleased.
Quick and easy
Jonathan was excellent. He did a great job, explaining everything, polite, professional. Thank you
The service and quality work given by the employee. I appreciated his input and detail
It really works! This is the second time we have had you come. The first time you were able to remove pet stains that had bothered us for years but had never been able to remove. After your treatment the stains were gone and we were thrilled. Now we will have you take care of our New carpeting.
Service was excellent and my floors are the cleanest they have been in years!
Our tevh was so professional and efficent. Great job
Knowledgeable, detailed, thorough service techs that are efficient and timely. Thanks as always for all you do!
I love that you don't use harsh chemicals to clean carpets and tile. Our house smelled and felt so fresh after our cleaning and the carpets were soft. Our technician was very nice and did a great job. Highly recommend you all.
The service was great, timely and professional.