Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83988 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 4, 2019 — Rated 9 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our representative Chris was friendly attentive and thorough
His arrival was right on time as well
This cleaning process was fast effective and dried pretty quickly Would recommend and will b÷ using again in the future

Report a concern   March 4, 2019 — Rated 10 out of 10 by Belinda Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and clean up stains good. Friendly people. On time.

Report a concern   March 4, 2019 — Rated 7 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Detailed pricing up front prior to services commencing

Report a concern   March 4, 2019 — Rated 8 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your tech was great!! I called your office today to let you know one spot has reared it ugly head again and asked for a tech to come back to try and clean this area (which is very small) again. I was told that if spot remover is needed, there will be an additional charge.

It was my understanding that if the tech thought spot remover was needed, it would be applied prior to the initial cleaning.

Please advise. Thanks

Report a concern   March 4, 2019 — Rated 10 out of 10 by Greg Pannell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dalton was very helpful, one time and very polite/professional. We are annual return customers because of employees like Dalton and the good product they represent. We will continue to be recurring customers because of the quality results we see every time we use you guys.

Report a concern   March 3, 2019 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Customer Service. Not as much water used as other companies. Drying time is faster.

Report a concern   March 3, 2019 — Rated 2 out of 10 by S.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was greatly disappointed in this service that I had been looking forward to for months. I expected to be left with stain-free carpets that felt, at least close to new. What I ended up with was very similar to what I had before we had the service done. We had stains from our dogs, but when we asked if there was an additional service needed to get them out, our service provider used the black light to check and said it wouldn't be necessary. We are now a few weeks post-service and have found 2 of the old stains and one new one, even though we had Scotch-Guard put on our bedroom carpet. I feel like we wasted money, and I hope there is something that can be done to make me feel like we weren't cheated. My goal was to find a treatment that didn't have harsh chemicals, so you've been my first choice for a long time. However, I'm wondering if the chemicals may be necessary to achieve the result we are seeking.

Report a concern   March 3, 2019 — Rated 10 out of 10 by T.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

fast and efficient..and it looks great!

Report a concern   March 3, 2019 — Rated 10 out of 10 by Rachel Lulay Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service. However- the discount coupon I found for $20 off did not work and I was a little disappointed. There were no fine lines explaining conditions

Report a concern   March 3, 2019 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was friendly and courteous, informed me of what he felt my carpet needed, and left my carpets looking relatively stain-free.

Report a concern   March 3, 2019 — Rated 8 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Charge less for very small hallway.

Report a concern   March 3, 2019 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was happy with the service provided by the technician, Tristan, at Zerorez. He cleaned the carpet and foundation where we had removed the carpet. All floors were cleaned well, and he was very helpful and friendly.

Report a concern   March 3, 2019 — Rated 10 out of 10 by R.A.K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No Chemicals!

Report a concern   March 2, 2019 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical residues left behind.

Report a concern   March 2, 2019 — Rated 9 out of 10 by Mary Beth Anderson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that there are no harsh chemicals & I like the employee who came to my home. He was very professional & courteous & worked hard, even going over a particular stain 3 times. The carpet looks much better now, but the proof will be in whether the soiled spots reappear in time.

Report a concern   March 2, 2019 — Rated 8 out of 10 by H.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Cleaner soiled area in high traffic spots

Report a concern   March 2, 2019 — Rated 10 out of 10 by Sabrina Campbell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast friendly and affordable service.

Report a concern   March 2, 2019 — Rated 10 out of 10 by Jo Sanders Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Technician was great he worked around two toddlers and me and he cleaned my carpet in my rooms and my carpet looks like new we love the service we received and the Technician was wonderful

Report a concern   March 2, 2019 — Rated 10 out of 10 by Julio Gonzalez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is my second time using Zerorez. They have just done an amazing job from calling in to set the appointment to the tech completing the job.

The tech went above and beyond with the level of service he provided.

Definitely will use again and recommend to family and friends.

Report a concern   March 2, 2019 — Rated 10 out of 10 by John Jarvis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soaking carpets when you leave. Incredibly fast and punctual service. justin was awesome!

Report a concern   March 2, 2019 — Rated 10 out of 10 by D.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician arrived in a timely manner. He was friendly and polite.

Report a concern   March 2, 2019 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! Highly recommend.

Report a concern   March 2, 2019 — Rated 10 out of 10 by Darlene Aerts Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe V did a fabulous job ... was honest, on time, quick and extremely thorough. Ask for him, he's very fair. The products he used were wonderful and took up all the pet mess (I had a sick puppy) . My white carpet looks like new again. THANKS, Joe !

Report a concern   March 2, 2019 — Rated 6 out of 10 by J.V. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Don’t feel that I received the service I asked for. Requested the four room cleaning and was told that I couldn’t get that.

Report a concern   March 2, 2019 — Rated 10 out of 10 by Antoinette Ryan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how clean my carpet looks and feels. It is just like brand new. Joe did a great job explaining stain removal options. He did his work very efficiently. All around a great experience. Thank you!

Report a concern   March 2, 2019 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had my carpet cleaned and was very pleased. I have been using Zerorez for many years and I have never been unsatisfied with their service, professionalism and manner. They are always within the time window arriving and call to let you know 30 and 10 minutes arrival time. I highly recommend their services.

Report a concern   March 2, 2019 — Rated 5 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

No complaints about the service tech, he worked hard & really tried, but couldn't remove any of the stains /spots. It did lighten them some but did not remove them. Also the carpets weren't just damp, they were wet & took overnight to dry enough to replace furniture. Frankly, we were disappointed instead of satisfied.

Report a concern   March 2, 2019 — Rated 8 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

The carpet cleaning is good

Report a concern   March 2, 2019 — Rated 1 out of 10 by P.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The quoting of the air duct cleaning is misleading.

Report a concern   March 2, 2019 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thanks so much!


Privacy Policy