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based on 84396 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There was no communication when a vehicle broke down and a tech was unable to come within the window. Last message was earlier and the tech was delayed, then the tech called saying in the way and will arrive in 30 mins. After an hour, I called to get a status, that is when I was told the vehicle broke and they were trying to reassign another tech.
Scheduling was convenient. Representative called when he was supposed to informing me of his arrival time. The work was done quickly and efficiently. I was informed of any issues.
Well, I have been a customer for 7-8 years and this past cleaning after the tech left and I left the house for a couple of hours so the carpets can dry. I noticed some visible lines with stains in a couple of my rooms that stood out that weren't there before the cleaning. I would like for Zerores to redo a couple of rooms and see if this can be corrected. . Thanks.
Name removed
10305 Perkins Dr.
Irving TX 75063
No soap so no residue.
Service was great.
On time, very efficient, Young man Did an outstanding job
Your service was easy to schedule and fairly priced. The cleaning tech was professional and courteous. I like that the cleaning uses water. No chemical exposure of build up. Carpets look great!
No odors and no sticky feeling to carpet after cleaning.
Service done very professionally and timely.
The tech was very professional and knowledgeable. And my carpet looks great! Thank you for your service
It was extremely clean n nice smelling. Easy to make a appointment.
The person who cleaned the carpet in my rent house, left a light on and turned the AC down to 65 and left it that way.
Did a good job.
The cost was way above my budget but the carpet looks really clean.
Drying time for all rooms was over 24 hours.
Attention to details / listening to the customers concerns and attempting to fur fill them.
Fast, effective service that can be requested online. Wish the regular price was a bit lower.
He did a great job.
tech was very friendly and worked efficiently
The technician did a great job and allowed me to check each room before moving on. He was fast, courteous, and thorough.
Love it!
Your technician did an excellent job. Very polite, attention to details.
No odor, quick effective process
My tech, Robert was very knowledgeable, polite and punctual! My carpets look and feel great after the service.
Zerorez emailed me my 4 free Rangers tickets and a few days later sent an email that canceled my 4 Rangers tickets.
That is bad business.
Name removed
We were very happy with the results. Our bathroom grout looks new.
Punctual arrival, friendly technician, great customer service, great work. Our carpets look great!
Great results. Team was professional and friendly.
How clean our carpets get and how friendly the technicians are.
The tech's are always on time and very thorough in cleaning the carpets.
Improve communication skills in regard to accurate window times and pricing.
Notify customers when the technician is running late.