Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83375 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 16, 2025 — Rated 1 out of 10 by C.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Late arrival and poor service. My window was between 8-10, but tech didn’t show up until 12:15. No explanation or apology. Once arrived he convinced me to add the pet treatment but I’m pretty sure it wasn’t applied. He hurried through the job spending approximately 5-10 minutes per room. (3 rooms) That’s after he said the pet treatment had to sit 10 minutes before the cleaning. He was packed up and gone by 12:45. I’ve used you in the past and you were always on time, and did a good job. Not sure what happened this time, but very disappointed.

Report a concern   March 16, 2025 — Rated 10 out of 10 by Stacy Greywall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Caesar was wonderful. He was polite, on time, and cleaned my father-in-laws horribly spotted carpet and made it look brand new! I have already recommended him to others and will be a return customer. Thank you !

Report a concern   March 16, 2025 — Rated 4 out of 10 by D.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Not sure if you changed your process. in the past my carpet and house smelled fresh. This time by house smelled like wet carpet. Had to get my air purifier out to mask the smell.

Report a concern   March 16, 2025 — Rated 6 out of 10 by D.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I don’t feel my carpet is as clean as it should or could be.

Report a concern   March 16, 2025 — Rated 10 out of 10 by K.H.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Results, Price, Service Techs

Report a concern   March 16, 2025 — Rated 10 out of 10 by Anne Luecke Pappas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, easy and clean!

Report a concern   March 15, 2025 — Rated 10 out of 10 by E.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kevin & John were very nice. Also, they were open and knowledgeable about the whole process. I am very satisfied with the results.
The price was very reasonable.

Report a concern   March 15, 2025 — Rated 10 out of 10 by Brandi Brown Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was very friendly, addressed our problem areas, didn’t pressure sell, was on time, called before he arrived, and was quick. Excellent job! Will definitely use again and refer.

Report a concern   March 15, 2025 — Rated 10 out of 10 by Kelli Harlen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The ease at scheduling an appointment, courteous technicians, quality service coupled with affordable lenoptions.

Report a concern   March 15, 2025 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service. The technician did a great job and explained everything

Report a concern   March 15, 2025 — Rated 9 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All goog

Report a concern   March 15, 2025 — Rated 10 out of 10 by Sterling/Betty Cooper Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service.
Very timely.
Always does a great cleaning job.
Thank you.

Report a concern   March 15, 2025 — Rated 0 out of 10 by P.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Wrong quote - Over charges

Report a concern   March 14, 2025 — Rated 10 out of 10 by Tim Brooks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service

Report a concern   March 14, 2025 — Rated 8 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Pablo was here Wednesday morning (the 12th) between 9:40 - 10:20. He did a super job cleaning the carpets and getting out a tough stain, very grateful.

However, our concern this morning (the 14th) a full 2 days-over 48 hrs later-there were various places that were still
damp, and felt kinda sticky to the touch, or when barefoot!

We did pull out a box fan early this afternoon to help with the drying.

Thank you.

Report a concern   March 14, 2025 — Rated 10 out of 10 by Mike Thomas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality service by professionals.
I would highly recommend the gentleman that came to our house and did the serves for us

Report a concern   March 14, 2025 — Rated 0 out of 10 by P.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tech rushed though my cleaning he was done within 15 minutes. He had on the same shoe covers from the last job. A spot he said he treated but couldn’t get up. I got it lighter with dish washing liquid. He just rushed my job so he didn’t clean it good. He didn’t clean under my table only around it. He only got up the spot I pointed out. There were spots he could’ve gotten out of he would taken his time. I don’t understand what the rush was.

Report a concern   March 14, 2025 — Rated 10 out of 10 by Leilani Cervantes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This last tech was our absolute favorite . I would be so happy if it was only him coming to our home going forward. Left everything so clean and was very thorough.

Report a concern   March 14, 2025 — Rated 10 out of 10 by Carl Britton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You don't use harsh chemicals and are pet friendly. Your personnel are also very friendly and interested in satisfying your needs.

Report a concern   March 14, 2025 — Rated 10 out of 10 by W.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products used were very effectively and removed stains from the carpet.

Report a concern   March 14, 2025 — Rated 10 out of 10 by Christopher Avant Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! 10 out of 10 and will definitely recommend. I want the same tech Everytime.

Report a concern   March 14, 2025 — Rated 10 out of 10 by James McAnally Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The came and setup and was gone in less than an hour and did a great job on my three rooms!
I have been a customer since the came here and they do great work.

Report a concern   March 14, 2025 — Rated 9 out of 10 by Y.H.M.D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We love that First name removed service is consisitently excellent at cleaning and customer service.
If we need help with a cleanup that is gets done well.
Gordon - YourhanymanDFW

Report a concern   March 14, 2025 — Rated 10 out of 10 by Mike Sewell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The communication from the company is excellent. They keep to their timelines.. Their cleaning process is quick drying. Their prices are reasonable and their technicians are professional

Report a concern   March 14, 2025 — Rated 10 out of 10 by G.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Made the area rugs look new again.

Report a concern   March 13, 2025 — Rated 9 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jayse did very well job, took extra time to complete a well done job

Report a concern   March 13, 2025 — Rated 10 out of 10 by Philip Ober Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! I had a time constraint and my technician arrived early to accomodate my schedule. He did an excellent job on both carpets and furniture, was polite and friendly, and was very efficient.

Report a concern   March 13, 2025 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, product cleans well, good value

Report a concern   March 13, 2025 — Rated 10 out of 10 by K.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything, quality, pricing and technician

Report a concern   March 13, 2025 — Rated 10 out of 10 by Jeremy Case Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They got my old carpet clean. That carpet has been in that house since the mid 80s, so I was quite pleased with the outcome. They also communicated thoroughly throughout the process.


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