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based on 83398 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was great. Floors were cleaned quickly ,
Carpet cleaner got my carpet clean and fresh and dried within a few hours but it wasn’t super wet like some cleaners
Quick and efficient cleaning. What a difference after the cleaning was done!
Great communication answering all my questions.
No chemicals
Ricardo was very professional, efficient and personable. He did an excellent job.
Our technician, Joshua, went above and beyond to make sure we had everything we needed and were completely satisfied in regards to our carpet cleaning! He was very patient, allowing us to move the beds and various furniture to ensure we got the entire room clean even though we were his last job of the day. He kept a smile on the whole time and was just absolutely so pleasant!
I love that the cleaning products are non-toxic and on top of that our carpets were extra soft (and clean of course) after they dried. We will definitely use zerorez again!
I booked on a 3 for $99 and 4th free,
Got charged for a very short Galway thar was my 4th.
The young man was an hour late. Customer service kept calling saying he was 5 minutes away, which was not true. I requested a certain technician and they indicated he would be the one who would clean the carpet, and that was also not true. I will give thought to who I may call the next time I need my carpet cleaned. All technicians are not the same. I've used you on many occasions, big disappointment this time. Please tell the truth, customers are precious.
Tech decided the unit configuration disallowed him from cleaning the air ducts. This house is 16 years old with the original system. You know these houses in this area inside and out. You knew you would decline to clean then wanted an inspection fee? No way!
Good Friendly service
The technician who came to our home did an excellent job of cleaning our carpet! Very pleased and hope she will be the one who comes the next time.
Stains were not removed like they said they would be. But what makes that all worse is the fact I left a message asking for a manager to contact me. I emailed you with pictures and detailed complaint over a week ago. Nobody has responded to me. So poor quality of work and even worse customer service.
Always clean and fresh after a cleaning and the staff is professional and helpful.
Excellent work @ home, Dexter did an outstanding performance. The Zerorez team is very professional.
Love your process, my carpets feel like they are new!
Timely & thorough
Easy scheduling, timely folllw-up, on-time serviceman and great results.
My carpet is so clean
The service I received was great! The service technician was very helpful about the stains and my carpet!
We have used Zerorez many times because we are pleased with their service and personnel. Javier arrived between the designated hours and called ahead to let us know when he would arrive. We had some challenging pet areas to clean and he was very diligent about working on them until they were effectively cleaned. The carpets always feel and smell clean without any soap residue when they are finished. Another job well done!
Super friendly technician who did a great job cleaning our carpets.
Just wasn’t,impressed,
Quick response; flexible schedule; excellent work - carpets are much better and I feel good about my kids and pets playing on them now!
Do a better job cleaning my carpet.
Sending one person to do all the heavy lifting was not a good idea. He was wonderful and did a great job, but he should not have been alone. Also, you need to let your receptionist know what travertine is......
The technicians who come out are thorough and do a great job. Love that fewer chemicals and such are used as well.
They were on time and did a great job!!!
Derrick, the technician, was great. He explained everything and went above and beyond to clean my mom's carpet, which wreaked of dog urine. My husband and I were both impressed with the service.
Very timely and professional. We are very pleased that Zerorez does a very thorough carpet clean! Highly recommend!
professional, honest, quick and efficient! best carpet cleaning service i’ve ever had . highly recommend.