Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83393 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 10, 2023 — Rated 10 out of 10 by G.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time courteous tech

Report a concern   March 10, 2023 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The stains we COMPLETLY removed. Staff was helpful and friendly. Dry time was short.

Report a concern   March 10, 2023 — Rated 10 out of 10 by Leah McGinnis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet was perfect after cleaning. Technician was wonderful. Very friendly.

Report a concern   March 10, 2023 — Rated 10 out of 10 by Paige Walter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that they are chemical free!

Report a concern   March 10, 2023 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I always get my carpets cleaned with zerorez, their technicians are outstanding and my carpets look like new after they came.

Report a concern   March 9, 2023 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician, Cesar, did a great job cleaning our 2 year old carpet! He was hard working and very professional. Our carpet looks brand spanking new. 😆

Report a concern   March 9, 2023 — Rated 10 out of 10 by Rachel Roberts Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy scheduling, quick service

Report a concern   March 9, 2023 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I'm a realtor that always uses Zerorez when our clients are listing homes with carpet. We love the consistency of the service, the communication of when to expect your techs, and your commitment to customer service.

Report a concern   March 9, 2023 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job, punctual and great customer service!

Report a concern   March 9, 2023 — Rated 3 out of 10 by A.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Whatever you use to clean may be environmentally good but doesn’t clean carpet very well.

Report a concern   March 9, 2023 — Rated 10 out of 10 by E.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks great! Tech. was very nice and accommodating!

Report a concern   March 9, 2023 — Rated 10 out of 10 by V.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks great. Friendly professional service.

Report a concern   March 9, 2023 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The techs are always professional and efficient. They get the job done in a timely manner and I for me of any spots and how they can treat them. Carpets always look and feel great. Only complaint is it can take longer to dry depending on the weather.

Report a concern   March 9, 2023 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning Crew went out and beyond to make sure every bit of our carpet was taken care of.

Report a concern   March 9, 2023 — Rated 0 out of 10 by M.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpets don't even look like they have been cleaned. This was my first time using Zero Rez and I was enticed by your chem free service. Testimonials I read looked really good - people saying carpets looked new afterwards. My service was done Saturday and I am sick at what I paid. All spots still visible. Honestly wonder if somehow the cleaning product was forgotten....

Report a concern   March 9, 2023 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and friendly service, with great results.

Report a concern   March 9, 2023 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and Great job

Report a concern   March 9, 2023 — Rated 10 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service man.

Report a concern   March 9, 2023 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Perfect cleaning and extremely professional technicians that do the job right!

Report a concern   March 8, 2023 — Rated 10 out of 10 by DuWayne Nennig Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No nonsense just get in and get the job done. No upselling and always correct pricing.

Report a concern   March 8, 2023 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to book, great pricing, scheduling was easy, service was great

Report a concern   March 8, 2023 — Rated 8 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Great service overall. Need more time/attention to extruding water from carpets. Took a full 24 hours to fully dry.

Report a concern   March 8, 2023 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez for years & completely satisfied. Then we moved & and a friend talked me into trying Chem dry that was a Huge mistake. First red flag they couldn’t tell me what were the chemicals used. Next they came & said we can definitely get these spots out & used the solution- five days later they returned because the spots I had were so much worse. They said they didn’t know why & offered to reclean so I said ok. When recleaning they “scrubbed” the areas this was another red flag I said to stop scrubbing. They tried another solution & I finally told them to just please stop. Finally the next day the owner called & wanted to send another crew I said No.
A few weeks later I called Zerorez they sent & Byddy who was excellent! He showed me sudsy solutions that he was extracting from the areas chem dry had worked on. My carpet is now clean & no more detergents & chemicals. Thank you Zerorez

Report a concern   March 8, 2023 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap. No drama. Just clean carpet.

Report a concern   March 8, 2023 — Rated 10 out of 10 by Nell Cantwell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional technicians. Carpet looks good after cleaning. They stay in touch the day of cleaning so you know when to expect them.

Report a concern   March 8, 2023 — Rated 10 out of 10 by Lisa Carneal Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician who came out was EXCELLENT. I will request him on all further jobs. He took his time, was meticulous with his work and explained everything to us. Very professional.

Report a concern   March 8, 2023 — Rated 8 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician was very nice and I thought he did a great job. I showed him some spots on the bathroom carpet and told him there were others. He took care of the spots I showed him, but as the carpet dried, I could see the other spots were still there. I haven’t called to have someone back because of having houseguests.

Report a concern   March 8, 2023 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pleasant smell

Report a concern   March 7, 2023 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job and the tech was great!!

Report a concern   March 7, 2023 — Rated 0 out of 10 by D.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

the service was wonderful and i was very pleased with the results. If the opportunity presents itself, I will be glad to tell them about your services


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