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based on 83387 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your services werre
YOUR PRODUCTS AND SERVICES WERE RECOMMENDED BY THE RADIO STATION WRLD. I
FOUND THAT THE PROMPTNESS AND RAPID TREATMENT OF THE CARPETS AND TILE FAR EXCEDED ANY PREVIOUS SERVICES FROM OTHER FIRMS . THE TECH WALKED ME THROUGH AND EXPLAINED THE PROCESS. THE SERVICE WAS COMPLETED WITHIN THE HOUR. THE SERVICEMAN WAS COURTIOUS AND VERY EFFICIENT.
We were misinformed on the services at the time of scheduling the service. Seems like there is a lot of miscommunication.
Very professional servicemen, knew answers to my questions, and were thorough in
cleaning.
Zerorez has always done a very good job, up until this visit. Several stains remained on the carpet,even though we paid extra for the pet cleaning treatment. The carpets look better, but not as good as they usually do with Zerorez. I was definitely disappointed. We also paid extra for the protection in one room but this is the room that looks the worst. have you all changed your procedure?
On time, efficient, thorough.
Zerorez was right on time and did a very nice job of cleaning our carpets. The technician was also very honest about stains that would probably not come clean (and he was correct).
Tim did a great job! He is very knowlegeable and was able to answer all of our questions without any hesistation. My carpets and couch look brand new, send him back next time!
Makes my carpets look great
Very good service people. Worked diligently, and efficiently. The results are amazing. Carpets are so clean, I am very pleased with your work.
How quickly and effectively Justin was able to clean our carpets!
Service is fast, carpets dry quickly.
The technician was thorough, explained the process. The carpet was clean. There was no residual smell. The entire house feels fresh.
It is a clean process.
Techs were very polite but arrived after the time window I was given (one hour late). They gave me a discount to make up for this. Also, one of the techs was on the phone (a lot) and that made the job take longer than necessary. I believe he was on work related calls, not personal. Also, stairs were left very wet and took almost 24 ours to dry.
I am very happy with the results of the cleaning and the techs worked hard. My carpets look much better than before cleaning. However, I feel like I paid more than I wanted to and there were things that could have gone better.
Great job... looks and smells like new.. Very professional and courteous.. Job well done
Professional, thorough, on time & courteous!
the man that came to clean my car was he was very nice and when he told the cost I almost said no, I called and the lady said she would send him out and could see and give
me a different price. It was dirty by just needed to be clean.
He did a good job but the price it just to high. it did not take him very long at all.
refund some of the money or come clean my guest bedroom at no cost. (it would not be the whole room just where a guest spill something on the carpet) I live in Terrell
I did not like that the price quoted on the phone did not match the bill. The special was $89.00 for three rooms and I was charged $99.00. I know it was just ten dollars. When I ask ed the tech, he said what is the big deal its just ten bucks. I do like the job that was done. My carpets look good.
Carpet smells good and is very clean. The associate who did the work was very courteous and professional.
My carpet was very dirty. Luke cleaned it so it looked like new again. Stretched the carpet in one of the bedrooms. He did an excellent job
How well it cleans even on my 17 year old carpets.
I did not know about an extra charge to clean the dog stains in the basic cleaning and that was a not explained until the guy got here to do the job. Other than that it was a good job, but I didn't spend the extra $60.00 for the extra treatment. We will see how long this cleaning lasts compared to the other cleaning service we have used before.
The advertised special appears to be a "hook" to get a customer to schedule appointments. I was pleased with the service, the technician and the results, but I was not happy with the escallated cost. I felt I had been duped! I ending up paying over three ($300.00) hundred dollars.
A disclaimer needs to be included in the advertisement that there may be additional changes other than the taxes.
Your technician was very informed and serviced your product well. My overall project of having this done the next day from my phonecall was extremely well planned with all the emails, and good attention to details. Thanks you so much.
Request was made to have areas cleaned where there was traffic -- pathway in LR to FR and small hallway -- approx. 15 feet and pathway in bedroom from door to Master Bath. I was quoted a price of $89. At time of cleaning I was told this was three rooms and a hallway -- price now jumped to $89 plus $25 for the hallway. On top of that I was informed if I put conditioner treatment on it would run $60 -- next amount now jumped to $90. One area was cleaned thoroughly and the hallway and bedroom pathway are not totally clean. My bill became $228 and for that amount I should expect a complete cleaning.
I have rescheduled cleaning since I was not satisfied.
Jerome Last name removed
I am not dissatisfied. I will just want to make sure the carpets stay clean longer than with other cleaning before I would recommnend.
offered pet cleaning in addition to shampooing carpet. Friendly and fast service. Showed me the tile grout cleaning option.
Clean and quick drying
Tom, the service tech was very knowledgable and courteous!
On time, works in a tidy manner, results are CLEAN!
Arrived early. Did additional work (carpet stretching) that I had not originally asked for. Very nice, clean, friendly, helpful employees. Did a wonderful job of stretching and cleaning carpet.