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based on 83389 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked that no chemicals remain in the carpets. Quick and good work.
I did not receive a copy of an invoice. I did not receive the Fuller's Gift Certificate. The technician (Chris) gave me a verbal quote for air duct cleaning and said that I would receive a written bid by email - nothing has been sent.
He left the job without saying that he was leaving - he was removing the hoses and the next thing I knew, he was gone without saying he was leaving.
I am very pleased with the products and services. I will highly recomend your services to all my friends. I liked the products especially because there was no strong ordor and the people doing my carpets were very professional. I will definately use you again.
The service was completed very quickly with no mess, chemicals or odors.
We purchased pet odor removal, but can still slightly smell urine.
QUICK CLEAN ON TIME!
Cleaning without chemicals
Seems to get the carpets clean, and not soggy. Came on time. However, a bit expensive compared to other companies.
I like that your products are "green" and I was very happy with the service I received. I have already recommended your company to several people and at least two of them will be calling you soon.
After the gentlemen finished cleaning and left, I found a 2 inch dent in the front of my regrigerator door as well as a divot in the drywall in my entry hall. The drywall divot is not a big deal, but the dent in the refrigerator is HUGE. This should have been brought to my attention.
I love the cleaning results but I likely won't be inviting your company back due to the damage caused by the worker's carelessness and the nondisclosure of that damage.
The people were friendly from my initial phone call until the technicians completed the job. I was impressed with the quality of work, the professionalism of the technicians, and the value.
Our carpets were horrible! Between 3 dogs, a litter of puppies and 6 grandchildren, needless to say hour carpets were a mess. The technician was very thorough when cleaning the carpets and explained everything he was doing. Our carpet looks brand new considering it is over 7 years old.
JB was able to remove stains in my heavy traffic areas. I'm so pleased. He says this time they will not come back so I'm holding out to make sure he is right...ha. He explained the process, how to care for my carpets, etc. I have used Dalworth Carpet Cleaning for 5 years and have definitely switched to Zerorez.
very neat, very clean, on time, and best of all no smell
Very clean and efficient.
Had to come twice
Thoroughness of cleaning process as we had pet stains. Technician was on time (actually a little early and was excellent communicator.
the knowledge of the serviceman that came to my house
The pee smell from our dog still lingers around, and we had a coupon for 3 rooms and it would be $88. NO! It ended up being $315 to get our carpets cleaned. I'm upset because it costed $227 above what we were told during our estimate...
On time and courteous techs. I was a little upset because I wasn't told they were charging me $37.00 for pre-spotting and didn't realize it until I got my email invoice. In the future, I think you should be told when an extra is being added.
very good service I will get the service on regular basis.
Great service -- love the smell after it's over.
No soaps and chemicals...professional staff. Carpets always look great after service.
Got out stains that have been in the rug for years! Even through other carpet cleaners
I am a strong supporter of KLTY radio. I heard that they were supporters and you all had a 3 room special. I was surprised when a tech came out for estimate of kitchen tile floor and living room only and they said it would cost $428.00.
Needless to say we can get our entire home done for that
Fast Service, on-time and professional staff
service is very quick and it leaves the carpet especially clean.
The carpets are actually clean when you leave and they stay that way a lot longer.
Loved the natural products used as there wasn't a chemical order nor lots of water used. Slightly damp to the touch when done versus lots of water still in carpet. However, when I called in to make the reservation I asked about drying time and was told it only takes 1-2 hours to dry. NOT - it takes about 4 plus to completely dry properly. Plus from a marketing perspective, you need to tell customers up front about the trip charge! I refused to pay as that needs to be told when the customer makes a reservation - not later. J.B. the technician was quite personable and very knowdgeable. You need to clone him!
That they are environmentally safe and good...,Especially whern inside myhome.
I purchased the rake and feel that it will help keep my carpet from amtting.
The young man wheo did the cleaning was informational, polite, and professoional. He was hard worked
Service was fast and most of the stains were removed. I was disappointed that I did not receive the gift card advertised on KLUV even though I told the representative over the phone and the service rep both that I heard the advertisement via Jody Dean on KLUV.