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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the tech that came out
Simple cleaning.
COURTEOUS EMPLOYEES THOROUGH WITH CLEANING COMPANY LIVES UP TO ADVERTISEMENTS
My carpets look and smell so much better than after other cleanings.
Your tech (Ron) was prompt and went out of his way to be helpful and
did such a good job. I have already recommended your company to several
friends.
The price was supposed to be a total of $149.00. As they were working, one of the guys added $120.00 for a couple of stains that needed an extra procedure. I paid it. The stains still did not come off. They came back a week later with a spray bottle and only sprayed the stains. Still no luck. I give up. I still do not understand why I had to pay an extra $120.00 and still got no results. I think that the advertised price is just a "Come On." I really feel that I should be refunded the extra charge.
Carpets very clean and fresh smelling. Technician friendly and professional.
our technician was awesome - the staff at your office not near as good.
After the initial cleaning we found that spots were still there. After the second cleaning they are STILL THERE. I do not think your system is any better than anyone else or even the cleaning systems that you rent from the stores. Your EXTRA spot cost was not successful on my carpets and I feel that your charge for it was unjustified.
The Technician spent a good amount of time on areas that needed attention. He was courteous, friendly, and explained everything. He did a great job. Carpet looks very good. I will certainly consider using your company in the future!
The Carpet cleaning was able to remove the old stains that other services were unable to remove without the house smelling like chemicals. Time will tell if the stains will come back or not like they did with the previous company I used, but they have not yet. it also removed all the soap the previous compettitor machine left behind.
Always comes clean and stays clean.
Tech was knowledgable and polite.
No chemicals and dries without residue.
Could have done a bit more on the closet carpet. I bave dirt / stain by hot water heater the was not cleaned.
your product and serices are highly recommended and you perform as advertised. Keith your service person was friendly courteous and professional. Your personnel are uniformed, the service truck is plainly labeled and your ebill is well done. When asked to redo areas of the carpet, no problem...went ahead and did it without any guff or hesitation. Thanks.
My carpet looks great
Results speak for themselves.
Service personel were very courteous and did a great job
good job
cleaned carpet much better than other services, no residue
The cleanliness a d your employee was gray with a lot of information.
The kindness of your employees, the thoroughness both in explaining the procedures and following through. And whatever you use in cleaning the carpets, man-oh-man, it sure works!!! I've already recommended Zerorex to several friends, 1 of whom already uses Zerorez and we've both determined that we'll never use any other carpet cleaning company! (And I've tried just about all of them - big name companies and also individual, 1 or 2 man companies!
The operator was very concerned with making things right. He went over and over any area that he thought was not a good as it could be. I have never had anyone else do that.
I like the courtesy and profesionalism shown by the employes that came to my house. I remember the name of one that came to my house. His name is Nolan Ryan. A fine young man.
Respectfully, Charles Crider
It is very important to me that there are no chemicals used in the process. The crew is on time, professional and goes the extra mile to ensure that we are satisfied.
Justin was polite and worked hard to do a good job. I have used your company 3 times & have always been satisfied.
I like the fact that you do not use soaps or cleaners, just hot water. Carpets come out clean. Associates are very professional and friendly and knowledgeable on carpet cleaning.
The service technician was polite, knowledgeable, and did a great job. Only thing I didn't like was an unexpected $50 charge because living room was over sized. That should have been discussed with me on phone when appointment was set up.
Technicians are efficient and thorough
Love the concept of no soaps being used. I hope our carpets stay cleaner longer.