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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guy that came out to clean out carpets was very nice and thorough. He was helpful & friendly.
non toxic and very effective.
Tom, our service tech did a great job . He was better than last years tech. I like that you don't use soaps. I like how the carpet looks, feels, and smells.
The fresh clean look and smell after the service is complete.
It appears to be a good clean and your technician Valton is a great spokesperson for your company. Valton unintentionally persuaded my father who had already decidied to never use ZEROREZ due to customer service issues to have you guys come clean his Commerical office space..
I like how clean my carpets are, and the way my water damage was handeled.
the tech did a very good job of cleaning my carpet
Come back out to our house and look at the master bedroom carpet - spots still remain after it was cleaned. These spots are not pet stains but dirt. After the carpet completely dried, they appeared again.
Got my really dirty carpet clean fairly quickly, friendly provider.
NO CHEMICAL... NO SMELL... NO MESS... FRIENDLY, QUICK, ON TIME, EFFICIENT.
Punctual and informed provider of service. Jared made sure we understood the process and walked us through the procedure answering questions and providing a good amount of information. The rug, although many, many years old, looked great after the cleaning. The company and the representative, Jared, earned our respect and appreciation for a job well done. We will definitely recommend your services.
less visible tatoos
How clean the carpet is when you are done.
Removed the stains. Courteous and knowledgeable staff.
Gentleman came alone this time to do floors and pulled the hoses around and scuffed the corners of my walls. Walked to much on wood floors (since no one could help him get hoses) and so I had to clean my wood floors when he left.
Always polite, on time and competant
Seemed like a canned speech from tech that he needed to give us every 15 minutes. Would rather for him to have given his suggestions at the end of the visit.
Not sure. Service was fine, but the smell after was not good. We have two big dogs, so I'm sure that was the culprit - it seemed to make the dog smell worse not better. Also, I initially called because I was attracted to the promotion that included 4 tickets to the Sesame Street show and I did not get those tickets, so I feel like that was a scam.
Very efficient. Clean carpets.
I like the pet treatment and how knowledgeable the service providers were.
Very pleased! Don't share name.
Thanks.
Carpet in family room is still not clean. It looked clean when tech finished and tech said any dark area would clear up as carpet dried. Same in the living room. For the amount I paid, I expected better results.
Sectional cleaning seems to have worked better but it is a dark color to begin with.
I thought Jared was very professional and explained what he would be doing in great detail. I also liked the smell of the carpet after the cleaning and the fact that it dried within 24 hours. I was most pleased that your product lifted almost every stain out of our old carpet.
My frieze carpets were very soft again just as when they were new. The technician was efficient and polite and didn't try to over sell additional services.
The quality of the cleaning, and the professional staff.
Carpet seems cleaner adn they don't ry to upsell.
Not chemically.
Carpets never looked so clean
Green process and the tech was very knowledgable

The service was great! In and out quickly and very polite.