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based on 83398 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
qiuckness
The rooms looked and smelled fresh!
"greener" cleaning
Everything was advertised.
The technicans were professional in every way and they did an excellent job. The best carpet cleaning I have experienced. I will never use another carpet cleaning service, as many stain areas that other carpet cleaners were unable to remove were removed. The two technicians that were sent to my home are an assest to your Co.
They work and are safe for pets.
Any lower prices would be appreciated, but I do think I got good value! First name removed
Although I was very happy with your work, I was extremely surprised by the cost. I don't understand how you can advertise cleaning 3 whole rooms for less than $100, but charge over $400 to clean 3 pieces of furniture. For that reason, I would be very hesitant to recommend your company. The one time I did recommend you, the technician was unable to remove ink from the carpet. Your ads pretty much state that you can get ANYTHING out of carpets. I would not have thought that ink would be a problem. I hope you consider my comments.
The people who came out were professional and we were comfortable with them in our home.
It gets the carpets clean.
Technician was wonderful! Everything was better after his treatment.
I don't recall how your fee went from quote of $104. to closer to $475. I said ok cuz you were the only carpet cleaner of 3 that showed up. So that was a plus in your favor. & The blacklight flashlight was good sales thing,yet they didn't show me the blacklight test after the carpet was cleaned. Yes the carpet looks good,but still its a big jump.I am a housekeeper,not a rich man. If I treated my prospective customers like that,i'd not have any.& no referrels either.the $104. felt like a teaser afterwards.not a good feeling.
the add-ons were a bit too pricey...
That they are environmental friendly
The associates are always personable, courteous and knowlegeable.
I was sold on the pet treatment and paid extra $60/room to do it so that urine smells would not surface while entertaining during our daughter's wedding celebration the first weekend in March. However the most recent area that had been immediately attended to by me and then treated and cleaned by you did not work. The stain showed up more and the smell was worse than before you cleaned the area. You came out two days later and used oxidizer and cleaned area again and the odor has been eliminated but it makes me question the effective of the pet treatment that I paid $180 since it didn't work even on the a very recent spot on brand new carpet.
Also I did notice that the carpets that were cleaned did get out almost all of the stains but the carpet feels more coarse since the cleaning and the fibers are less supple. Will the suppleness return in time and with vacuuming?
The floors are spotless...great job ZEROREZ!
The Reps that worked on my home were so friendly and helpful. My floors look awesome! I would recommend this business!
The carpet cleaning was Excellent! I was quoted a price of $109. There were 3 oil spots on the carpet where my dog lays. I was told to get the spots out, it would cost $240. I agreed because that is why I wanted the carpets cleaned. I was told there was urine in the carpets & the whole house would smell like urine if I didn't have that cleaning done for an additional $240. I declined. When the cleaning was completed.
When the cleaning was completed, I was not charged $109 as originally quoted, nor the $240 I had agreed to but $376.96. That was disappointing & disheartening. My $100 carpet cleaning in 45 minutes, changed to $376 in 1 hour.
No chemicals
Your guys did a fantastic job cleaning our carpet and our tile. They were professional, friendly, and thorough. They thanked us for our patience because it was taking longer than their estimated time for the job. We couldn't be happier with the results!
We had our carpet cleaned by Stanley Steamer about two years ago. Their job was unacceptable. They also stretched our carpet by using high temperatures. We will have to have it professionally trimmed and reattached to the tack strips. We had Stanley come out two additional times with no results.
We thank you so much. We didn't even realize the tile could look so good!
The end result was very clean carpet restored to almost new. Thanks
Very thoughtful, efficient technicians who offer really helpful additional services such as grout cleaning.
you always do a great job!!!
Clean and effective
I have used Zerorez in the past with great success. My tech had an excellent attitude and work ethic. However, I originally paid $99 special for 3 rooms and an extra room free (bathroom). I spent an extra $100 for some type of pet odor removal. Today, my carpet is still damp and my whole house smells horrible, I can hardly stay in here. I had the carpet cleaned because I am having company on Saturday afternoon. Now, I don't know what to do. Any suggestions? I may be reached at work tomorrow Phone number removed. First name removed A. Last name removed, 926 Placid Drive, Mesquite, TX 75150
Mr Moody was knowledgeable about the products he offers I will be calling you guys back
Did a very good job cleaning my carpet, but I was told carpet would be dry in 2 to 4 hrs. Took much longer. That was okay, but wish I had known ahead of time how long the actual drying process would be.
leaves the rugs clean.
MY CARPETS HAVE NEVER BEEN LEFT AS CLEAN BY ANY OTHER CARPET CLEANING COMPANY THAN WHEN i BEGAN USING ZEROREZ. THE EMPLOYEE WHO CLEANED OUR RUGS WAS NEAT, CLEAN AND VERY POLITE AND RESPECTFUL. I AM SO VERY IMPRESSED WITH ZEROREZ. tHANK YOU FOR MAKING MY CARPETS LOOK LIKE NEW.
Joanne