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based on 83398 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly technician. Good job.
The carpet looked amazing!! The service technician was very easy to work with, and it was a pleasure to have in my home.
CARPET APPEARS VERY CLEAN AND FRESH....THE SERVICE COULD NOT HAVE BEEN BETTER.....THE TWO MAN SERVICE TEAM WERE VERY PROFESSIONAL AND SKILLED AT THERE WORK..MY EXPIRIENCE COULD NOT HAVE BEEN BETTER...THANK YOU L.KEN KARNES
I got the job done quickly.
Jose, our service rep. was very polite and knowledgeable. I liked that he determined where urine stains were first and then cleaned the carpet appropriately.
The personnel were awesome. I have his card and will only ask for him going forward. They made 5 year old carpet look brand new
There were a couple spots completely missed, that I had to clean up after the technician left. I was told that two other spots could not be cleaned up at all. I was able to get those spots up completely afterwards. If I remember correctly the zeroez tv commercials advertise that there is virtually no dry time. It took 5 hrs for my carpets to dry. This was my first experience with zeroez and my last. I was overcharged, which is getting resolved now. I will stick with the other carpet cleaning company that I've used in the past. I'm not quiet sure what could be done to make things right.
My carpets look great!
Good job and very professional...
I like that it really worked down into the carpet to get the stain out without all the harsh chemicals that will leave build up
Rep was awesome. Very helpful and efficient and a pleasure to work with.
Technician did not call me 30 minutes before arriving ... Said he was having trouble with his phone, but did make two other calls, while here .. One to the office!
No soap used in cleaning carpet. Good fresh smell after procedure. Techs were courteous and informative.
Would like to make a suggestion - they did put sliders under two pieces of heavy furniture, which I appreciated. Perhaps the techs could move rockers, recliners, end tables, that type of furniture and clean under those pieces of furniture. Otherwise, I am pleased with the produce and the performance of the techs.
Joe was so courteous and professional
Very efficient and effective process. Technician (Cesar) was great.
The quality of cleaning and service.
Carpet is Clean and looks very good.
Technicians were very informative in both care of carpet and cleaning process.
I think your ads are deceiving. I learned from my serviceman that "pretreatment" does not mean "stain removal", so I had to pay an extra $75. to have my stains treated (which are still in the carpet after cleaning.) I'm tired of carpet cleaning companies tacking on extra fees at the time of service, after getting a quote over the phone that was less than the eventual bill.
Technician Tom Moody was A+ and went above and beyond my expectations. He was very thorough, took his time to answer all of my questions and was a true professional. My carpets look better than they have in years. A much different experience than my previous Zerorez experience where the tech rushed the job and left numerous stains that Tom amazingly got out this time. Thanks!
Your service and the quality of your work
the good job and cooperation and service minded nature
The guys who picked up the carpets from my house were amazing especially the guy who did the credit card transaction when he was here I forget his name. Top notch. I offered him a 20 dollar bill and refused and said just recommend us. He was a good business man. I also liked the guy who did the original quote. Both great.
Professional and knowledgeable service and technician.
I had an upholstered chair cleaned, and it was not cleaned to my satisfaction. I spoke with a manager, Brad, who refused to refund the $80 I was charged for the chair cleaning, he refused to let me speak to any other managers, he claimed to be the owner of Zerorez and was very defensive when I questioned him about that, and he was possibly one of the rudest managers I have ever spoken with. I was unable to reach a satisfactory resolution to the issue with Brad. I was disappointed not only by the lack of quality in the cleaning service, but also in the poor customer service I received afterward.
I think I like what I see, but I can't help wondering how good of a job was done. He completed 4 rooms in less than 45 minutes. He was a real courteous gentleman and on time. No complaints so far.
The serviceman was knowledgable, patient and polite. Took his time and dod a great job.
Promptness, business manner, perfectionism, neatness.
Friendly service and decent prices.
The quality of the carpet cleaning and the excellent customer service.