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based on 83420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service. Carpet looks good, kitchen floors look even better. Very happy.
Love the results! I've used you many times in Phoenix and now here in Dallas. I am sold on
Zerorez and recommend you to everyone looking for carpet cleaners!
I liked your products and a good job was done. I am very pleased with my carpet. I especially liked your service guy. Extremely nice and personal. Besides your ad in the paper, you were highly recommended by Century 21--Judge Fite--Cindy Buyers agent here in Fort Worth.
competence & speed
Technicians have been great, and get the work done fast.
I really like how clean my carpets look and smell. Also I had a really large stain that was totally removed. Couldn't be more pleased'
The tech you sent was great. My carpets are 15 years old and they were so clean I wanted to. sleep on them.
Better call center service.
I felt very Comfortable with the expertise of the 2 men who did the work. They told me each step of the way what they were doing and why.
The carpet was not as clean as I have experienced with other companies. I thought the carpet was really wet when cleaning was done. The technician came while I was at work and my older children were at home. I work 2 mins. from the house. I came home within five to ten minutes of receiving a call from my children that the technician had arrived. When I got home, he was already done cleaning. Three large areas had to be cleaned...just seemed rather quick but maybe the technician is really efficient. Seems like old spots have quickly reappeared. I was expecting the results to be a bit better.
Prompt, fast, and clean.
the guys were frendly and fast they did a good job
I like that my carpet is still soft and looks like new again. :)
I'm hoping the no residue product will make the carpets look cleaner longer.
Can it get any better? I don't think so.
Over the years we have used Kiwi, then Stanley Steamer, then a local private company.
Heard the guys talking about Zerorez on the Hal Jay Show on WBAP with the $99 special for three rooms. They claimed your service could make your carpet look like new. Gave you a try, totally impressed. We have white carpets. Through the years previous cleaner's residues have built up and traffic areas have darken. After one cleaning by your company our traffic areas are just as white as the rest of the carpet. I'm sold, you have a customer that will spread the good word about Zerorez.
Name removed
He was very theral and pleasant. Great job!
The products work!
Very friendly service man. and the smell was wonderful!
The customer service!
Jared & Chris got out stains that I had been trying to remove for months. He explained everything that needed to be done before he started the work. Very nice young men.
The low residue cleaner appeared to do a great job of cleaning the carpets. The men who did the cleaning were competent, efficient and friendly.
Very knowledgeable and courteous employees. I have tried several well-known carpet cleaning companies, but they don't hold a candle to the "Zerorez clean". I won't use anyone but Zerorez for future carpet cleaning.
The service man who came to our home worked very hard, was professional and considerate of our time. He was also helpful in educating us on products to use and not to use in areas leading into our carpeted areas.
Our carpet looks sooo clean. With a three year old spilling
chocolate milk everywhere, I was concerned none of the stains
would come out. They did.
We had a very ugly stain in out bathroom from a leak and it
cleaned as well. Thank you.
clean carpet
Jared was a true professional
Through job!
this was my first time to use zero rez. i had a very large master bedroom, one guest room and a large closet cleaned. in the closet, i had removed all of the clothes on the bottom rack as well as most other items on the floor. i forgot to remove a plastic clothes basket and a stack of 12pks of sodas. when they cleaned the closet carpet they cleaned around the basket and sodas. those items were sitting by the door to the tiled laundry room. they could have asked me to move the items or moved them for me. it would have taken less than 60 seconds. instead they cleaned around them. unacceptable.
Joshua was amazing. He did a great job on the carpet. While discussing other types of cleaning done by Zerorez, he mentioned that he can clean marble. He suggested that he try cleaning a spot on my marble table to see if your process worked. He worked on my table and then said, "this isn't working. Sorry!" Super honest!
When the carpet dried, there were still spots. It is taking one week to get someone out to get the rest of the spots. I think if it isn't done right, that someone should be out in a day or two. I understand busy, but so am I and after waiting for the first time for you to come out, I shouldn't have to wait another week to get it done right. I feel I will never have it clean all at the same time.