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based on 84576 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your company DID come out to try and re-treat stains that hadn't come out (which after the carpet dried, stains were still just a visible) however, that wasn't the part that was disappointing. The part that was bothersome was the carpet tech that came out. His personality/attitude can be defined in one simple word... Obnoxious! Arrogant could be fitting, as well. I did not appreciate the 15-20 minute lecture that I was given on how "flawless" HE FEELS his work is and how I should've rated his performance a "5" instead of a "4". Again, obnoxious. I hope you take this as constructive criticism and use it to help benefit your company so that you will not lose customers because of one technician.
service was great
Keith was great, he was right on time, explained everything, and did a great job. He is an asset to your company. I will definitely use Zerorez again in future.
Very good cleaning technology, Professional & courteous technician & on time arrival.
By the way, where is my $50 reward?
I like that no chemicals are used in the cleaning.
Spot stains that need it before cleaning as the water alone can be lacking.
This gentlemen was just that, a gentlemen. He was very helpful, fast and did a good job of cleaning our spots.
Everything-on time, did a great job, explained everything-very happy!
Very professional and friendly technicians
People are very knowledgeable and make sure the carpets are done to the customers satisfaction.
End results was just fantastic!!!!
The product that was used and defintly the end results.
I like the people that work for the company. They are very responsive and helpful on the phone and both service guys that came to the house (one for duct work clean and one for carpet cleaning) were professional and worked hard.
Newspaper coupon read 4 rooms, pre-treat, clean and sanitize for $99. I knew about the $10 chg. Excessive stain $20 a stain (rust from a card table chair - $20 per leg, etc.
Every time you turn around extra $. Therefore a $99 +%10 turned out to be $300 +. Don't know the exact amount for no receipt much less a itemize cost list of cleaning. The young man was courteous, but he had to charge due to co. policy. Couldn't discuss the bill chges with him. I am 74 yrs old, have owned 10 homes, used carpet cleaners for over 50yrs. and have never had such outrageous charges. Yes, carpet cleaners had covered the same cleaning services. Too pricy to use ever againa! Oh, yes, wouldn't move couches, so I did and he decided to help move to clean underneath them. And, he moved (slide) them back which I was prepared to do myself.
High traffic areas were very clean. Far better than others carpet cleaning services.
The employee was polite and efficient. Our carpets were very clean when he finished.
It does the job as advertised
For the first time ever I gave NOT been impressed/satisfied by your services. After 15 hours my carpets are still WET in spots NOT damp. Too there are several water soluble stains that were keft behind and many other spots that I know your service can remove but this tech didn't. I cannot complain about her friendliness but her knowledge of how to do her job thoroughly to the Zerorez standard was lacking. I have already called customer service to rectify these issues and next Tuesday another Tech will come. Hopefully a much more experienced one. Still love your product just be more vigilant in training your techs. Thanks!
The thorough cleaning with no odor. The gentlemen that were of service were Robert Ochoa and David. They called to alert us of our appointment and gave us a 30-minute window. Arrived before that and were extremely prompt. Both gentlemen explained what they were prepared to accomplish, what was to be used and how it was to be implemented. I had some blood stains in the hallway and a few at a bedroom entrance and today they are completely gone. Hope it's going to stay that way. Four (4) room for $99 ended up to be $377+ but I ordered a sanitizer for my ducts and a lifetime filter which I hope to receive shortly. These men were most profewssional and very careful with my furniture. I'll call again. Many thanks.
Rory did an Awesome job!
my carpet was clean
Once the tech finally got he here he did an excellent job.
No Chemicals
Carpets smell clean not like chemicals. Employees are very nice and helpful.
I like the zero residue from not using a detergent. I like the corner guards used and I like the time the technician takes to properly clean and the time he took to explain and discuss other options.
The technician knew his stuff and went above and beyond to get something out of the carpet (crayon? Jolly Rancher?) He was personable, professional and the carpets and furniture have never looked better.
My carpet is clean and it dried pretty quickly.
The carpets were cleaned professionally and it was a fast process. Fabian did an excellent job and he explained everything in detail.
They did a very good job and it dried quickly
I love the no chemicals process. Very professional young man gave us excellent service.